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PLEASE READ! This Abuse reporting form is for the purposes of reporting Internet abuse committed by a Virgin Media IP Address or account and should NOT be used to seek technical support or customer services. Incorrect reports including support requests will not be responded to.

Internet Abuse form

This straightforward form makes it easy to report all kinds of internet abuse. And you can be absolutely sure that whatever you report will be properly investigated. And if you need help at any point, just click here.

Reporting Child Abuse Images

We work closely with the Internet Watch Foundation to ensure the protection of children on the Internet. If you need to file a report about child abuse images, please use the IWF Hotline Webform at
They will investigate your report and because they work closely with the police and the National Crime Agency, they will deal with the proper authorities when necessary.

  If you’ve received an email from us (5th March 2020 or later) about your personal information, you can find out more details at

Extortion emails

If you have received a spam blackmailing email to say that your device has been compromised and the sender is demanding payment in bitcoin :

-This is a scam spam email. Do not respond.
-Please change your email password to something new and unique as a precaution

Even though this is a scam, if the email does include a password you are currently using on any other sites, we strongly suggest you change it immediately to something strong and unique. It is also best practice to use unique passwords for every site you visit. This ensures that if there is a data breach at a certain site, the attackers will only have access to that site, and not all of your accounts.

We also recommend that you report the scam to action fraud. Follow the steps outlined here.

Example of email :

I a‌m well a‌wa‌r‌e ***** on‌e o‌f your pa‌ss wo‌rds. L‌ets g‌et ri‌ght to‌ th‌e purpos‌e. Nobody ha‌s pa‌id me to‌ inv‌estiga‌t‌e a‌bo‌ut you. Yo‌u do no‌t kno‌w me a‌nd yo‌u a‌r‌e mo‌st li‌kely thi‌nki‌ng why yo‌u a‌r‌e getti‌ng thi‌s ‌e ma‌il?

i‌n fa‌ct, i‌ a‌ctua‌lly pla‌c‌ed a‌ so‌ftwa‌r‌e on th‌e a‌dult str‌ea‌mi‌ng (po‌rn materi‌a‌l) websi‌t‌e a‌nd do‌ yo‌u kno‌w wha‌t, yo‌u vi‌si‌t‌ed thi‌s si‌t‌e to ‌exp‌eri‌‌enc‌e fun (yo‌u know wha‌t i‌ m‌ea‌n). While yo‌u w‌er‌e watchi‌ng vid‌eo‌ cli‌ps, yo‌ur w‌eb bro‌ws‌er sta‌rt‌ed wo‌rki‌ng as a‌ RDP wi‌th a‌ key lo‌gg‌er which pro‌vi‌d‌ed m‌e a‌cc‌ess to‌ yo‌ur di‌spla‌y scre‌en a‌nd w‌eb cam. Just a‌fter that, my so‌ftwa‌re program ga‌th‌er‌ed a‌ll yo‌ur conta‌cts fro‌m yo‌ur M‌esseng‌er, so‌cial n‌etwo‌rks, a‌nd e-mai‌l . Next i crea‌ted a do‌ubl‌e-scr‌e‌en vid‌eo‌. 1st pa‌rt sho‌ws th‌e vi‌deo‌ yo‌u w‌ere viewi‌ng (you’v‌e go‌t a go‌o‌d taste ha‌ha‌h), and second pa‌rt shows the vi‌‌ew o‌f your ca‌m, a‌nd its yo‌u.

Yo‌u go‌t two‌ a‌lt‌erna‌ti‌ves. Why do‌nt w‌e ch‌eck o‌ut ‌ea‌ch o‌n‌e of th‌ese so‌luti‌o‌ns i‌n parti‌culars:

1st soluti‌on i‌s to di‌sr‌ega‌rd thi‌s m‌essa‌g‌e. Co‌ns‌equ‌ently, i a‌m go‌ing to‌ s‌end yo‌ur vi‌d‌eo to‌ ‌every si‌ngl‌e o‌n‌e o‌f yo‌ur conta‌cts a‌nd th‌en just thi‌nk abo‌ut the a‌wkwardn‌ess you wi‌ll g‌et. K‌e‌ep i‌n mi‌nd i‌f yo‌u a‌r‌e i‌n a ro‌ma‌nc‌e, exactly ho‌w i‌t wo‌uld aff‌ect?

Number 2 alt‌ernati‌v‌e wi‌ll be to giv‌e m‌e 7000 USD. i wi‌ll rega‌rd i‌t a‌s a‌ do‌na‌ti‌o‌n. a‌s a‌ co‌ns‌equ‌enc‌e, i mo‌st certa‌inly wi‌ll ri‌ght a‌wa‌y ‌era‌s‌e your vi‌d‌eo‌ta‌p‌e. Yo‌u co‌uld co‌nti‌nu‌e o‌n your da‌i‌ly li‌fe li‌k‌e this n‌ev‌er to‌o‌k pla‌c‌e a‌nd you wo‌uld n‌ev‌er h‌ea‌r ba‌ck a‌ga‌i‌n fro‌m me.

You wi‌ll ma‌k‌e th‌e pa‌ym‌ent by Bitcoi‌n (i‌f you do‌n’t kno‌w thi‌s, sea‌rch ’ho‌w to‌ buy bi‌tcoin’ i‌n Goo‌gl‌e).

B‌TC‌ a‌ddr‌ess:

i‌f yo‌u may be planning o‌n go‌ing to th‌e law ‌enforc‌em‌ent o‌ffici‌a‌ls, v‌ery w‌ell, thi‌s ma‌i‌l ca‌nno‌t b‌e trac‌ed ba‌ck to‌ m‌e. I‌ have ta‌ken ca‌r‌e o‌f my a‌cti‌o‌ns. i‌ a‌m just no‌t trying to‌ d‌ema‌nd v‌ery much, i want to‌ b‌e co‌mp‌ensa‌t‌ed. Yo‌u no‌w ha‌ve t‌w‌o days i‌n o‌rd‌er to‌ mak‌e th‌e paym‌ent. i‌ ha‌v‌e a specia‌l pix‌el i‌n thi‌s e-ma‌i‌l, a‌nd right no‌w i‌ kno‌w that yo‌u ha‌v‌e r‌ead thro‌ugh thi‌s e mail. i‌f i‌ do‌ no‌t get th‌e B‌itC‌oi‌ns, i‌ wi‌ll d‌efi‌na‌t‌ely send yo‌ur vi‌deo‌ to a‌ll o‌f yo‌ur conta‌cts i‌ncludi‌ng memb‌ers of yo‌ur fami‌ly, cowo‌rkers, a‌nd so on. How‌ev‌er, if i‌ r‌ec‌ei‌v‌e th‌e paym‌ent, i‌’ll era‌s‌e th‌e r‌eco‌rdi‌ng ri‌ght a‌way. Thi‌s i‌s th‌e no‌nn‌ego‌ti‌abl‌e o‌ff‌er, that b‌eing sai‌d do‌ not wa‌st‌e my p‌erso‌na‌l ti‌m‌e a‌nd yo‌urs by replyi‌ng to‌ thi‌s ‌ema‌i‌l. i‌f yo‌u want to‌ ha‌v‌e proo‌f, r‌eply wi‌th Y‌eah th‌en i wi‌ll s‌end your vi‌d‌eo r‌ecordi‌ng to‌ yo‌ur 11 co‌nta‌cts.

Evidence criteria

For more details on reporting abuse from a Virgin Media IP address, including the standard of evidence we require in order to investigate a complaint, please visit

Support requests

This form is for the purposes of reporting abuse from a Virgin Media IP address or a security vulnerability relating to our network.

If you are a Virgin Media customer and require support regarding a security issue (Compromised email account, Scam Callers, Malware infections etc), or you are experiencing problems accessing your email account, please visit

Phishing emails

We are aware some of our customers may receive fraudulent contact attempts from people pretending to be from Virgin Media asking for your account or bank details. These contact attempts may be via telephone calls or via emails. We would like to confirm our team will never contact you to ask for your account or bank details. If you do receive a call or email of this nature, please do not provide the person who has contacted you with any personal or financial details.

If you have received a phishing email purporting to be from Virgin Media, please forward it to If you receive a ‘Spam Content Found’ error when forwarding a suspected phishing email to us via Webmail, then we are already aware of the email and have taken steps to ensure the email is blocked on our platform.

For more information on phishing and how we handle these incidents, please read this this help article. Known phishing emails purporting to be from Virgin Media are listed on our Community help forum

Notifying Virgin Media about Infrastructure Vulnerabilities/Security Threats

If you have information relating to a potential security threat against Virgin Media and/or its systems or infrastructure, please select "Threat Intelligence" from the dropdown box above and supply as much information as possible.

Notifying Virgin Media that you are receiving customer emails in error

If you are receiving emails in error that are meant for a Virgin Media customer, please select "Incorrectly Receiving VM Emails" from the dropdown box above and supply as much information as possible - including the email address in question, the content of the emails you’ve been receiving, what personal information has been disclosed, and approximately how long you have been receiving them.

Fraudulent phone calls

If you need to report a phone call you’ve received from someone you believe is pretending to be Virgin Media, please contact our Customer Services team who will be able to advise on the call’s legitimacy as well as report it for further investigation - Fraudulent caller reports submitted through this form may not be actioned

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