Contact Virgin Media Internet Security Team
 
>> For the Latest Security Alerts click here <<
 

New Case/Complaint

What kind of Internet security issue do you want to report? click here for help

Customer Feedback


If you wish to provide the Internet Security team with feedback please follow these instructions:

1. For 'What kind of Internet security issue do you want to report?' choose 'Other'
2. For 'How did you discover the abuse?' choose 'Other'
3. Leave the 'Offender's IP/URL' and 'Offender's Email' fields blank
4. Enter the text of your feedback in the 'Log Evidence' section
5. For the 'Time & date of abuse' section choose the current time and date from the drop down boxes
6. For the 'Confirm time zone' section choose 'GMT 0:00'
7. Enter your name and email address in the sections provided and click 'Submit'

Internet Abuse form


This straightforward form makes it easy to report all kinds of internet abuse. And you can be absolutely sure that whatever you report will be properly investigated. And if you need help at any point, just click here.

Reporting Child Abuse Images


We work closely with the Internet Watch Foundation to ensure the protection of children on the Internet. If you need to file a report about child abuse images, please use the IWF Hotline Webform at http://www.iwf.org.uk/reporting.htm
They will investigate your report and because they work closely with the police and the NCIS, they will deal with the proper authorities when necessary.

 

********Latest News 20/11/2009***********

We have been advised that our virgin.net customers are being targeted by a new phishing attack email. These should be deleted as they don't originate from us. An example is given below:

Virgin.net Notice

Your email account has been reported for numerous spam activities from a foreign ip recently. As a result, virgin.net has received advice to suspend your account. However, you might not be the one promoting this Spam, as your email account might have been compromised. To protect your account from sending spam mails, you are to confirm your true ownership of this account by providing your username/NetID_______ and PASSWORD______ as a reply to this message. On receipt of the requested information, the virgin.net email support shall block your account from Spam.

Failure to do this will violate the virgin.net email terms & conditions. This will render your account inactive.

NOTE: You will be send a password reset message in next seven (7) working days after undergoing this process for security reasons.

www.virgin.net Webmail Access (Powered By Gmail).
Copyright (C) 2009 Virgin Media . All Rights Reserved

********Latest News 20/11/2009***********

We have been advised that our blueyonder customers are being targeted by a new phishing attack email. These should be deleted as they don't originate from us. An example is given below:

From: \"Blueyonder Administrator.\"<admins@blueyonder.co.uk>
Subject: Urgent on your Email!!!

Dear Valued Customer,

We are currently performing backing up on all our services. We intend securing our Security Servers for better on-line services.

In order to ensure you do not experience service interruption, please you must reply to this email immediately and enter your:

Email Address: (********)
Password: (********)
Zip code:
Telephone number:

And check out your new features and enhancements with our new and improved email account. To enable us upgrade account for better on-line services,
please reply to this email.

Thank You.

Richard Summers,
Blueyonder Administrator.
www.blueyonder.co.uk

************************************************************
This is an Administrative Message from Blueyonder. It is
not spam. From time to time, Blueyonder will send you such
messages in order to communicate important information about
your subscription.
************************************************************

********Latest News 16/11/2009***********

We have been advised that our blueyonder customers are being targeted by a new phishing attack email. These should be deleted as they don't originate from us. An example is given below:

Subject:
From: \"BLUE YONDER\" <support@blueyonder.co.uk>

----Copyright B) 2009. BLUEYONER.CO.UK-----

Account Subscriber,

Due to excess abadoned webmail accounts, We are currently performing maintenance on our Digital webmail Server to improve the spam filter services in our webmail systems for better online services to avoid virus and spam mails. In order to ensure you do not experience service interruption, respond to this email immediately and enter your Username/id here (********) password here (********) and future password here (********). Checkout new features and enhancements with our newly improved and secured webmail.

NB: We require your username and password for Identification purpose only.

********Latest News 13/11/2009***********

We have been advised that our customers are being targeted by a new phishing attack email. These should be deleted as they don't originate from us. An example is given below:

Subject: Blueyonder Warning Alert !!!
From: Blueyonder Mail Administrator

Dear Account User

This Email is from Blueyonder Mail Administrator and we are sending it to every
Blueyonder Email User Accounts Owner for safety. we are having congestions due
to the anonymous registration of Blueyonder accounts so we are shutting down
some Blueyonder accounts and your account was among those to be deleted. We are
sending this email to you so that you can verify and let us know if you
still want to use this account. If you are still interested please confirm
your account by filling the space below.Your User name, password, date of
birth and your country inforBlueyonderion would be needed to verify your account.

Due to the congestion in all Blueyonder users and removal of all unused
Blueyonder Accounts, Blueyonder would be shutting down all unused Accounts, You will
have to confirm your E-mail by filling out your Login InforBlueyonderion below
after clicking the reply button, or your account will be suspended within
24 hours for security reasons.

* Username: ..............................
* Password: ................................
* Date of Birth: ............................
* Alternative Email .........................
* Country Or Territory: ................

After following the instructions in the sheet, your account will not be
interruBlueyondered and will continue as normal. Thanks for your attention to this
request. We apologize for any inconveniences.

Warning!!! Account owner that refuses to update his/her account after two
weeks of receiving this warning will lose his or her account permanently.

Sincerely,

Blueyonder Mail Administrator

********Latest News 23/10/2009***********

We have been advised that our Blueyonder customers are being targeted by a new phishing attack email. These should be deleted as they don't originate from us. An example is given below:

From: Customer Services
Sent: 23 October 2009 10:13
To: undisclosed recipients:
Subject: Update Your Blueyonder Email Account Now

Our Blueyonder User,

Due to excess abadoned user accounts, we have decided to run a database clean-up and refresh all email accounts. To proove the existence and functionality of your email account, provide login credentials:

(Username):
(Password):
Date of Birth:

Failure to do this will immediately render your email address deactivated from our database. Database refreshing shall commence once a response is not received within Two days.

Thank you for using our services!
Information Desk Team.

********Latest News 15/10/2009***********

We have been advised that our customers are being targeted by a new phishing attack email. These should be deleted as they don't originate from us. An example is given below:

Subject: NOTICE!
From: \"Blueyounder.co.uk\"

NOTICE!
Blueyounder.co.uk [support@blueyounder.co.uk]
Dear Blueyounder.co.uk Subscriber,

We are currently carrying out maintenance on our database, to complete this process you must reply to this email immediately, and enter your User Name here (........) And Password here(........) if you are the rightful owner of this account.

This process will help us to fight against spam/virus mails. Failure to summit your password, will render your email address in-active from our database. NOTE: You will be sent a password reset message in next seven
(7) working days after undergoing this process for security reasons.

Kind regards,

Blueyounder.co.uk Management.

********Latest News 09/10/2009***********

We have been advised that some of our Blueyonder customers are being targeted by a new phishing attack email. These should be deleted as they don't originate from us. An example is given below:

Subject: Update your blueyonder.co.uk Email Now
From: \"Message from blueyonder.co.uk\" <updateinfo@blueyonder.co.uk>

-----------------------------------------------------------------------
This is a Web News Email Account Update
See the below mailing information
-----------------------------------------------------------------------
Update your blueyonder.co.uk Email Now.

Dear Valuable Customer,

This message is from blueyonder.co.uk messaging center to all
blueyonder.co.uk Email owners. We are currently upgrading our data base
and e-mail center. We are deleting all unused blueyonder.co.uk Email to
create more space for new one. To prevent your account from closing you
will have to update it below so that we will know that it\'s a present used
account.

However, blueyonder.co.uk has been receiving complaints from our customers
for unauthorized use of the blueyonder.co.uk Email. As a result we are
making an extra security check on our entire Customers mailbox in order to
protect their information from theft and fraud.

Warning!!! Email owner that refuses to update his or her Email, within two
days of receiving this warning will lose his or her Email permanently. You
are require to send us the below information via:

Requested Information

Email Username: ...............
Email Password: ................
Date of Birth: ................
Country or Territory: ..........

To reply to this email, just clink on reply on your account.

Thanks for your co-operation.

Copyright@2009 blueyonder.co.uk all rights reserved.

********Latest News 04/10/2009***********

We have been advised that our customers are being targeted by a new phishing attack email. These should be deleted as they don't originate from us. An example is given below:

==================

Dear Customers,

Due to concerns, for the safety and integrity of the Virgin media account we have issued this warning message.

It has come to our attention that your Virgin media account information needs to be updated as part of our continuing commitment to protect your account and to reduce the instance of fraud on our website. If you could please take 5-10 minutes out of your online experience and update your personal records you will not run into any future problems with the online service.

Once you have updated your account records your Virgin media account service will not be interrupted and will continue as normal.

To update your Virgin media records click on the following link:
Click here

Thank You.

Accounts Management

As outlined in our User Agreement, Virgin media will periodically send you information about site changes and enhancements.

********Latest News 01/10/2009***********

You may have received the following email asking to verify your account details.
This email is a fraud and should be deleted

From: \"Ntlworld Technical Support\" <mcenaj@nycap.rr.com>
Sent: Thursday, October 01, 2009 12:20 AM
Subject: Upgrade Team

Dear Ntlworld.com Webmail Subscriber,

To complete your Ntlworld.com Webmail Account,you must
reply to this email immediately and enter your
Username (.........)and password (.........)
For Verification & Maintenance Purpose. Failure
to do this will immediately render your email
address deactivated from our database. Be Warned

You can also confirm your email address by logging
into your Ntlworld.com Webmail account at
http://webmail.ntlworld.com/do/dologin

Thank you for using Ntlworld.com!
MICROSERVICE-TRUE BROADBAND
(c) 2009 Virgin Media. All Rights Reserved

********Latest News 22/09/2009***********

You may have received the following email asking to verify your account details.
This email is a fraud and should be deleted

From: Customer Service Email Upgrade
Sent: Tuesday, September 22, 2009 9:54 AM
Subject: Upgrade Your blueyonder.co.uk E-mail Account

Dear E-mail User,

Important notice for all blueyonder.co.uk, email user.

We have temporarily limited access to sensitive account features in order to restore, if you access your account, you must reply to this e-mail immediately after your login information requested below.

e-mail Username :..........................:
e-mail address Password :...............:

Because of the junk / spam e-mails you receive each day, we are engaged in the modernization of all e-mail accounts, spam filter for all unsolicited e-mail for security reasons and to improve our new features and improvements to new and improved E - mail account, so you do not get service interruption. Please, you must reply to this email immediately and enter your username and password in the appropriate space to enable us upgrades your Account. A out the link will confirm that you are - Activate your e-mail as soon as we receive your response and you're done, click "Confirm E-mail link in the mailbox account and enter confirmation number: 1265-6778-8250-8393 - 5727 Your failure to your email account login information will lead to temporarily disable of your e-mail or we will immediately delete the e-mail account from our database. Thank you for your understanding.

Send your email username and password information to customer service, E-mail: emailupgrade2009@mail2network.com

Regard,
Customer Service Dept.

********Latest News 17/09/2009***********

You may have received the following email asking to verify your account details.
This email is a fraud and should be deleted:

Subject: Upgrade Your Account-
From: Customer Service <helpdeskblueyonderwebmail@gmail.com>

Dear Subscriber,

Your e-mail account needs to be upgraded with our new F-Secure =AE HTK4S
anti-virus/anti-spam 2009 version.

Fill the columns below, click reply and send back or your account will
be suspended temporarily from our services.

E-mail address:
Password:
Telephone:

* Please note that your password will be encrypted with 1024-bit RSA
keys for increased security.

Management.
Blueyonder Team



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