Contact Virgin Media Internet Security Team
 
Before reporting an email you suspect may be a phishing attempt, check to see if we are already aware.
We may be able to save you some time!

>>For the Latest Security Alerts and Virgin Media phishing emails click here<<
 

New Case/Complaint

What kind of Internet security issue do you want to report? click here for help

Customer Feedback


If you wish to provide the Internet Security team with feedback please follow these instructions:

1. For 'What kind of Internet security issue do you want to report?' choose 'Other'
2. For 'How did you discover the abuse?' choose 'Other'
3. Leave the 'Offender's IP/URL' and 'Offender's Email' fields blank
4. Enter the text of your feedback in the 'Log Evidence' section
5. For the 'Time & date of abuse' section choose the current time and date from the drop down boxes
6. For the 'Confirm time zone' section choose 'GMT 0:00'
7. Enter your name and email address in the sections provided and click 'Submit'


Internet Abuse form


This straightforward form makes it easy to report all kinds of internet abuse. And you can be absolutely sure that whatever you report will be properly investigated. And if you need help at any point, just click here.

Reporting Child Abuse Images


We work closely with the Internet Watch Foundation to ensure the protection of children on the Internet. If you need to file a report about child abuse images, please use the IWF Hotline Webform at http://www.iwf.org.uk/reporting.htm
They will investigate your report and because they work closely with the police and the NCIS, they will deal with the proper authorities when necessary.


 

************** Latest News 02/10/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Sent: 01 October 2014 3:27 pm
To: undisclosed-recipients:
Subject: Important Notice

Dear subscriber,

There was an issue with your last September payment. You are required to validate your payment information to avoid service suspension.
We are going on a credit card check to validate your credit card and for further security.

To avoid closure of your account, you are obliged to update your account for the effect of October.

CLICK HERE TO UPDATE PAYMENT

Thank you for using Virgin Media Service.

Warning: all account owners who refuse to update billing information within three days of receipt of this email will lose his/her account permanently.

Virgin Media


© 2014 Virgin Media. All rights reserved


************** Latest News 23/09/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Dear customer

This e-mail has been sent to you by Virgin Media to inform you that we were unable to process your most
recent payment of bill. This might be due to either of the following reasons:

1. A recent change in your personal information.
2. Submitting incorrect information during bill payment process.

We request you to confirm and update your billing information today by clicking here.

Kind regards,

Mark Davidson
Executive Director - Customer Care

Thanks for your co-operation.

************** Latest News 21/09/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Dear Customer,
In our constant effort to improve your experience of our services,
We’ve introduced extra security and more features with Virgin Media Quick Pay! Profile
Virgin Media Quick Pay profile is an upgrade to your existing Quick Pay account.
Please follow the instruction at this page to update your Quick Pay profile.
Thank you for helping us serve you better.

Kind regards,
The Virgin Media team.

************** Latest News 12/09/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Dear Customer,
In our constant effort to improve your experience of our services,
We’ve introduced extra security and more features with Virgin Media QuickPay!
Virgin Media QuickPay is an upgrade to your existing QuickPay account.


Your existing email address still works and we have no plans to change that. We hope you’ll find Virgin Media Mail much easier to use than your old email account and because we now use Google to provide your service, there are some fantastic new features too!

Please follow the instruction at this page to update your Quick Pay profile.

Thank you for helping us serve you better.


Kind regards,
The Virgin Media team.

************** Latest News 08/09/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Dear Customer,
In our constant effort to improve your experience of our services,
We’ve introduced extra features and more security with Virgin Media Quick Pay! Profile
Virgin Media Quick Pay profile is an upgrade to your existing Quick Pay account.
Please follow the instruction at this page to update your Quick Pay profile.
Thank you for helping us serve you better.

Kind regards,
The Virgin Media team.

************** Latest News 24/08/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.


Date: Sun, 24 Aug 2014 12:34:26 +0300
Subject: Virgin Media profile Update
From: Virgin Media
To:

Dear Customer,
In our constant effort to improve your experience of our services,

We’ve introduced extra security and more features with Virgin Media Quick Pay! Profile

Virgin Media Quick Pay profile is an upgrade to your existing Quick Pay account.

Please follow the instruction at this page to update your Quick Pay profile.

Thank you for helping us serve you better.
Kind regards,
The Virgin Media team.



************** Latest News 08/08/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Dear subscriber,

There was an issue with your last payment due to Server updgrade, We currently do not have your credit card on file. You are required to validate your payment information to avoid service suspension

To avoid closure of your account, you are obliged to update your payment information with your Credit card for the effect.


CLICK HERE TO UPDATE PAYMENT


Thank you for using Virgin Media Service.


Warning: all account owners who refuse to update billing information within three days of receipt of this email will lose his/her account permanently.

Virgin Media



************** Latest News 05/08/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

You have 1 new Security Message Reference for your Virgin Media Account!

Re-Login to confirm your account status [Click here >]

This message should only by those who can read it addressed
and its content is not intended for use by any other person.
Copyright ©2014 Virgin Media. All rights reserved

************** Latest News 25/07/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT open the attachment included in the mail or respond.

Date: 25th July 2014
Subject: Virgin Media Automated Billing Reminder

This e-mail has been sent you by Virgin Media to inform you that we were
unable to process your most recent payment of bill. This might be due to
one of the following reasons:

A recent change in your personal information such as Name or address.
Your Credit or Debit card has expired.
Insufficient funds in your account.
Cancellation of Direct Debit agreement.
Your Card issuer did not authorize this transaction.
To avoid Service interruption you will need to update your billing profile, failure to update your profile may lead in service cancellation and termination.

Please fulfill attached form and send it back to our email adress.

Please ensure all address and contact details are up to date, once submitted your account details will automatically be updated within 24 Hours.

Kind Regards,

Virgin Media

Customer Services Team

Ellis Willis


************** Latest News 20/07/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

From: Virgin Media
Date: 20 July 2014 11:49
Subject:
To:

Dear subscriber,
there was an issue with your last payment. You are required to validate your payment information to avoid service suspension.

We are going on a credit card check to validate your credit card and for further security.

To avoid closure of your account, you are obliged to update your account for the effect.

Click here to VERIFY PAYMENT


Thank you for using Virgin Media Service.

Warning: all account owners who refuse to update account within two days of receipt of this email will lose his account permanently.

Virgin Media

************** Latest News 20/07/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

From: "Virgin Media"
Subject: Verify your account
Date: 19 July 2014 03:02:30 BST

Dear User,

Our systems detected an error in your account. We strongly advise you to update your account to avoid suspension or de-activation

Click here to proceed

Your account safety is our top priority.

Thanks for your co-operation.



Regards,
Virgin Media! Account Services

************** Latest News 18/07/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

From: Virgin Media Billing
Date: 18 July 2014 06:51
Subject: Important Notice
To: x@x

Welcome to Virgin Media,
There was an issue with your last subscription. Please use any of the below methods to update your contact and billing information.

Failure to revert will avert to service suspension.

--------------------------------------------------------------------------------
UPDATE YOUR PAYMENT METHOD
Update your credit card
Click this link to update or change the credit card you use to pay for your Virgin Media service every month.
--------------------------------------------------------------------------------
MAKE A ONE TIME PAYMENT
Make a One Time Payment
Make a One Time Payment.

View your customer agreement
View or print a copy of your Virgin Media customer agreement.

Read Virgin Media’s “Getting Started” customer guide
Learn more about using the Virgin Media service and all the features available to you.

************** Latest News 14/07/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

To:x@x
Subject: Virgin Media

Dear Customer,

This e-mail has been sent to you by Virgin Media to inform you that we were unable to process your most
recent payment of bill. This might be due to either of the following reasons:

1. A recent change in your personal information.
2. Submitting incorrect information during bill payment process.

We request you to confirm and update your billing information today by clicking here.

Kind regards,

Mark Davidson
Executive Director - Customer Care

Thanks for your co-operation.





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