Contact Virgin Media Internet Security Team
 
Before reporting an email you suspect may be a phishing attempt, check to see if we are already aware.
We may be able to save you some time!

>>For the Latest Security Alerts and Virgin Media phishing emails click here<<
 

New Case/Complaint

What kind of Internet security issue do you want to report? click here for help

Customer Feedback


If you wish to provide the Internet Security team with feedback please follow these instructions:

1. For 'What kind of Internet security issue do you want to report?' choose 'Other'
2. For 'How did you discover the abuse?' choose 'Other'
3. Leave the 'Offender's IP/URL' and 'Offender's Email' fields blank
4. Enter the text of your feedback in the 'Log Evidence' section
5. For the 'Time & date of abuse' section choose the current time and date from the drop down boxes
6. For the 'Confirm time zone' section choose 'GMT 0:00'
7. Enter your name and email address in the sections provided and click 'Submit'


Internet Abuse form


This straightforward form makes it easy to report all kinds of internet abuse. And you can be absolutely sure that whatever you report will be properly investigated. And if you need help at any point, just click here.

Reporting Child Abuse Images


We work closely with the Internet Watch Foundation to ensure the protection of children on the Internet. If you need to file a report about child abuse images, please use the IWF Hotline Webform at http://www.iwf.org.uk/reporting.htm
They will investigate your report and because they work closely with the police and the National Crime Agency, they will deal with the proper authorities when necessary.


  >>>>>>>>>>>>>>>>>>>>>>>>>>>>SCROLL DOWN FOR LATEST KNOWN PHISHING EMAILS<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<




*****EMAIL SPOOFING***** PLEASE READ *****EMAIL SPOOFING***** PLEASE READ *****EMAIL SPOOFING***** PLEASE READ *****EMAIL SPOOFING***** PLEASE READ *****EMAIL SPOOFING***** PLEASE READ *****EMAIL SPOOFING***** PLEASE READ *****EMAIL SPOOFING***** PLEASE READ *****EMAIL SPOOFING***** PLEASE READ *****EMAIL SPOOFING*****


We are aware that some customers are reporting that emails appear to have been sent from their account without their knowledge.

Common symptoms include receiving non-delivery reports or bounce messages for emails you have no knowledge of sending, and people contacting you, saying that they have received SPAM emails from your email address.

This issue is often referred to as Email Spoofing:

  • Email spoofing occurs when spammers change an email headers From address to make it appear as though it originated from a genuine email account.


  • This issue tends to occur more regularly if you expose your email address to the wider internet, making it easy for the spammers to harvest your details. However as spammers often use randomly generated email lists this issue can impact anybody.


  • In the majority of cases these spoofed emails are rejected by the email platforms they are sent to as they are classified as SPAM, however on occasion these emails are delivered.


  • If these messages are rejected the non-delivery report will be sent to the legitimate email address that has been spoofed.


  • On the Google platform, these failure notices were classified as SPAM and either not delivered or placed in the SPAM folder.


  • However at present our new platform does not have this functionality, so these failure notices are delivered to your inbox


  • Although it appears that your account has been compromised/hacked, spammers require no access to your account in order to spoof emails from your email address.

    In addition it may also appear that these spoofed emails are targeting a number of your contacts. If you do experience this issue, especially if ALL your contacts have been spammed, please follow our help content which can be found on the following link:

    http://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1001&PARTITION_ID=1&TIMEZONE_OFFSET=&USERTYPE=1&VM_CUSTOMER_TYPE=
    Cable&CMD=VIEW_ARTICLE&ARTICLE_ID=171159


    However once again it does not necessarily mean that your account has been compromised/hacked. Unfortunately there are numerous ways in which spammers can match your address with somebody from your contacts without gaining access to your account.

    Virgin Media take the security of our customers very seriously, however as email spoofing occurs outside our platform, we are unable to prevent this issue occurring. We will however continue to investigate how to reduce the impact of email spoofing on our customers.



    ******************************************************** Latest Phishing News 26/04/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Please do not ignore this reminder!

    Your Virgin Media account access might be disabled due to identity failure. You
    have 24hrs to reactivate it, otherwise we shall delete your online profile.

    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 24/04/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Your Virgin Media billing information is still not complete,To avoid service interruption.

    simple Click here to update your account now.

    Kind regards,

    The Virgin Media team.

    ******************************************************** Latest Phishing News 23/04/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond


    Subject: Your service is scheduled for disconnection

    Hello,

    Please do not ignore this reminder!

    Your service is scheduled for disconnection and Your Virgin Media billing information has expired.


    Click here to proceed .

    Failure to do this will lead to your account been suspended or de-activated.

    Kind regards,
    The Virgin Media team

    ******************************************************** Latest Phishing News 20/04/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Hello

    Your Virgin Media requires an important update

    Kindly sign in to Re-update your Virgin Media account now.

    Kind regards,

    The Virgin Media team.

    ******************************************************** Latest Phishing News 20/04/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Your service is scheduled for disconnection.

    Please do not ignore this reminder.

    Your Virgin Media security has expired and your account needs to be re-updated.

    Kindly sign in to Re-update your Virgin Media account now.

    Kind regards,

    The Virgin Media team.

    ******************************************************** Latest Phishing News 20/04/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Your service is scheduled for disconnection

    Your service is scheduled for disconnection and Your Virgin Media billing information has expired.

    Click here to proceed

    Failure to do this will lead to your account been suspended or de-activated.

    Please do not ignore this reminder!

    Virgin Media ©

    ******************************************************** Latest Phishing News 19/04/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Your latest Virgin Media Bill cannot be processed

    Dear (email address),

    We’re having trouble processing your payment for your latest Virgin Media bill. It appears that your billing details have expired. Your service is now scheduled for disconnection on:

    21 April, 2016

    Please make sure that your billing details are accurate and up to date to avoid service interruption. To update your details now, visit the link below:

    https://my-virginmedia.com/profile.php?update

    Kind regards,

    The Virgin Media team


    ******************************************************** Latest Phishing News 16/04/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Welcome to your new and improved Virgin Media Profile!

    Virgin Media QuickPay Profile is an upgrade to your existing Profile account and if you’re reading this, then you’ve logged in already.

    Your existing QuickPay still works and we have no plans to change that. We hope you’ll find Virgin Media QuickPay Profile much easier to use because we now use Google to provide your service, there are some fantastic new features too!

    Please kindly sign into My Virgin Media and update your QuickPay details.

    Thank you for helping us serve you better.
    We look forward to hearing from you soon.

    Yours sincerely
    Virgin Media Payments Ltd.

    This e-mail message and its contents are confidential. It is intended solely for the person or entity to whom it is addressed and may contain confidential or privileged information. You must not disclose, copy, distribute or take any action in reliance on this e-mail.

    © 2016 Microsoft Terms Privacy & cookies Developers English (United Kingdom)


    ******************************************************** Latest Phishing News 12/04/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    HELLO!

    There is a problem with your Virgin Media Account.

    We have recently encountered a problem in your accountPlease click below to re-activate your account
    Activate now

    Kind regards,
    The Virgin Media team

    ******************************************************** Latest Phishing News 11/04/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Your service is scheduled for disconnection

    Please do not ignore this reminder.

    Your service is scheduled for disconnection and your Virgin Media billing information has expired.

    To avoid service interruption Click here to proceed

    Virgin Media ©

    ******************************************************** Latest Phishing News 07/04/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Your latest Virgin Media Bill cannot be processed

    Dear (email address),

    Several errors occurred while we tried to process your Virgin Media bill. It seems that your billing information is no longer valid or has expired. Until you bring your billing information up to date, we’ve scheduled your service for disconnection on:

    09 April, 2016

    To avoid service interruption we recommend you to update your billing information as soon as possible. To access the account update section, just follow the link below:

    https://myaccount.virginmedia.com/update.aspx?profile

    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 07/04/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Your latest Virgin Media Bill cannot be processed

    Dear (email address),

    There was a problem processing your latest Virgin Media bill.

    It appears that your billing details associated with your Virgin Media account are no longer up to date. Your service is scheduled for disconnection on:

    09 April, 2016

    To avoid and inconvenience by having your service interrupted we advise you to update your billind details now by following the link below:

    https://my.account.virginmedia.com/profile?update

    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 07/04/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Your latest Virgin Media Bill cannot be processed
    Dear (email address),

    An error ocurred while processing the payment for your latest Virgin Media bill. It appears that your billing details associated with your Virgin Media account are no longer valid. You are currently pending service disconnection on:

    09 April, 2016

    We strongly advise you to take action now and update your billing details to avoid service interruption. To access the account update page follow the link below:

    https://account.virginmedia.com/profile

    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 07/04/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Hello

    Your Virgin Media account needs to be re-updated.

    Kindly sign in to your Virgin Media account now to re-update your Virgin Media information.

    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 07/04/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Your latest Virgin Media Bill cannot be processed

    Dear (email address)

    Virgin Media couldn’t process the payment for your latest bill. Your billing information appears to be outdated. We are placing your account on hold and your service is scheduled for disconnection on:

    09 April, 2016

    To ensure that your service is not interrupted, we recommend you to update your billing profile with Virgin Media as soon as possible. To update your billing profile now visit the link below:

    https://my.virginmedia.com/account?update-profile

    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 05/04/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Your service is scheduled for disconnection and your mailbox is not available.

    Please do not ignore this reminder!

    Your Virgin Media billing information has expired.

    Click here to proceed

    Failure to do this will lead to your account been suspended or de-activated.

    Virgin Media ©

    ******************************************************** Latest Phishing News 05/04/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Final Warning -Your Virgin Media Account is not re-activated yet.

    Kindly Click Here to re-activate your Virgin Media information.

    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 05/04/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Please do not ignore this reminder!
    Your service is scheduled for disconnection

    CLICK HERE to proceed

    Failure to so this will lead to your account been suspended or deactivated.

    Virgin Media

    ******************************************************** Latest Phishing News 04/04/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Hello


    Your Virgin Media account access might be disabled due to identity failure. You
    have 24hrs to reactivate it, otherwise we shall delete your online profile.

    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 01/04/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Your latest Virgin Media Bill cannot be processed

    Dear (email address),

    An error occurred during bill payment. The payment processor has detected invalid billing details associated with your Virgin Media account. The most common explanation to why this is happening is that some of your billing details have expired. Your service is scheduled for disconnection on:

    04 April, 2016

    To avoid service interruption we recommend you to update your profile with Virgin Media as soon as possible. To update your profile now, just visit the link below:

    https://profile.virginmedia.net/xpst.asp

    Kind regards,


    The Virgin Media team

    ******************************************************** Latest Phishing News 01/04/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Hello,

    Please do not ignore this reminder!

    Your service is scheduled for disconnection.

    Click here to proceed

    Failure to do this will lead to your account been suspended or de-activated.

    Virgin Media ©

    ******************************************************** Latest Phishing News 01/04/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Your latest Virgin Media Bill cannot be processed

    Dear (email address),

    We were unable to process the payment for your latest bill. There are multiple reasons why this is happening, most frequent one is that there may be outdated billing details associated with your Virgin Media account. Your account is currently on hold and your service is due for disconnection on:

    04 April, 2016

    We strongly recommend you to update your billing details with Virgin Media today to prevent service interruption. To update your profile now, follow the link bellow:

    https://profile.virginmedia.net/xpst.asp


    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 31/03/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Hello


    Your Virgin Media account has expired and your account needs to be re-updated.

    Kindly sign in to your Virgin Media account now to re-update your Virgin Media information.

    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 30/03/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Hello,

    Get a higher level of protection

    Kindly Log In below to Update your Virgin Media security settings now.

    Log In Now

    Virgin Media ©

    ******************************************************** Latest Phishing News 30/03/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Hello


    Your Virgin Media account access details has been disabled due to identity failure. You
    have 24hrs to reactivate it, otherwise we shall delete your online profile.

    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 30/03/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Dear (email address),

    We had problems processing your latest Virgin Media Bill. It appears that your billing details with Virgin Media are out of date. Your service is scheduled for automatic disconnection on:

    02 April, 2016

    To continue using your service uninterrupted we recommend you to update your billing profile with Virgin Media as soon as possible.

    To update your billing profile now, visit https://my.virginmedia.com/idxpd/profile

    Kind regards,


    The Virgin Media team


    ******************************************************** Latest Phishing News 30/03/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Your latest Virgin Media bill payment is declined

    --------------------------------------------------------------------------------
    Your Bill Summary

    Account email: (email address)
    Area reference:

    --------------------------------------------------------------------------------

    Bill date: Feb 26, 2016
    Payment due date: Mar 26, 2016
    Payment reference:

    --------------------------------------------------------------------------------

    Amount due: ÂŁ72.04

    We’ve got your back

    We include tech support, engineer visits, repairs and replacements at no extra cost.
    So if something goes wrong, it’s on us.

    --------------------------------------------------------------------------------

    Hello,


    View your detailed monthly bills

    View your up-to-date account balance and monthly usage

    Make a credit or debit card payment and store your card details for future use

    Set up a Direct Debit to make your monthly payments easy

    Access our other free apps and services, such as Virgin Media Mail, SmartCall and online security tools
    Make payment for (email address)


    Forgotten your sign in details?

    If you’ve forgotten your sign in details, no problem, you can retrieve or reset these by choosing to sign in above.

    Help with your bill

    If you have any questions about the details of your bill, check out our bill explainer online for all the answers.

    Anything else you’d like to know?

    If you have any questions or need help understanding your bill, you’ll find all the answers.

    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 30/03/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Dear (email address),

    We were unable to process your latest Virgin Media Bill. One of the most common reasons is that your billing details have expired. Your service is currently scheduled for disconnection on:

    02 April, 2016

    Ensuring that your billing information is up-to-date is necessary to avoid service interruption. We strongly advise you to update your details with Virgin Media now.

    To update your billing details now, go to https://my.virginmedia.com/apsxp/profile

    Kind regards,


    The Virgin Media team

    ******************************************************** Latest Phishing News 30/03/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Your latest Virgin Media Bill cannot be processed

    Dear (email address),

    An error occurred while processing your payment for your latest Virgin Media Bill. The most frequent reason why this error occurs is when your billing information is out of date. You are currently pending disconnection of service on:

    02 April, 2016

    We strongly recommend you to update your billing details now to avoid service interruption.

    To access and update your billing details, visit https://my.virginmedia.com/asp/?update

    Kind regards,


    The Virgin Media team

    ******************************************************** Latest Phishing News 30/03/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Your billing information needs to be updated.

    Hello,

    Kindly Log In below to Activate your account now.

    Log In Now

    Virgin Media ©

    ******************************************************** Latest Phishing News 30/03/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Your latest Virgin Media Bill cannot be processed

    Dear (email address),

    The payment for your latest Virgin Media Bill failed. There are several reasons why this error occurred, most likely your billing information is outdated. Your Virgin Media account is suspended and your service currently scheduled for disconnection on:

    02 April, 2016

    To avoid any inconvenience and to prevent service interruption we recommend you to update your billing profile with Virgin Media now.

    To update your profile, visit https://my.virginmedia.com/profile?action=update

    Kind regards,


    The Virgin Media team


    ******************************************************** Latest Phishing News 28/03/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Hello


    Your Virgin Media requires an important update

    kindly click on my Virgin Media.com to update your Virgin Media information now .

    If you do not update in 3 days, you will no longer be able to access Your Virgin Media account.

    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 28/03/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Kindly Log In below to Update your Virgin Media billing information now.

    Log In Now

    Virgin Media

    ******************************************************** Latest Phishing News 28/03/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Dear Customer,

    You’re now all set up to receive your E-bills online.
    The classic billing version of your Virgin Media will be replaced by our new version.
    So it’s time to update your payment details, when your next bill is ready for you to see,
    we’ll send you an e-mail to let you know.
    Then simply log into Your Account and Update your billing details!

    Sign into My Virgin Media.

    New and improved payment system through Quick pay.
    When you upgrade your Virgin Media your email service won’t be affected and you’ll keep all your old contacts, folders and messages.

    Kind regards,

    The Virgin Media Support Team
    Copyright Virgin Media

    ******************************************************** Latest Phishing News 27/03/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Your billing information has expired.
    E-mail from Virgin Media: Your billing information has expired.


    We regret to inform you that your Virgin Media billing information has expired.

    If you do not respond within 5 days your account will be suspended. To avoid suspension, Log in your account below.

    Log In Now

    Virgin Media

    ******************************************************** Latest Phishing News 21/03/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Hello,

    Your Virgin Media service is due for disconnection.

    Please click on the link below to update your account. You will need to login using your primary E-mail address.

    Update your Virgin Media here


    Once logged in you will need to fill in the required fields, please ensure all address and contact details are up to date,

    Kind regards,
    The Virgin Media team

    ******************************************************** Latest Phishing News 21/03/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Dear (email address),
    Your email (email address) was disabled on 16/03/2016 13:43:36.
    Simply click the link below and sign in using your Virgin Media account and password.

    Click to Verify

    To enable your Virgin Media account, we just need to verify that this email address belongs to you.

    Your email address cannot be used as a contact address for an Virgin Media without your verification.


    Thanks,
    Virgin Media Customer Support

    ******************************************************** Latest Phishing News 21/03/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Dear (email address),

    Your latest Virgin Media bill was not processed. An error occurred during the billing process. The most common reason is outdated billing information associated with your Virgin Media account. Your account is currently on hold and your service is pending disconnection on:

    23 March, 2016

    To ensure that you continue using your service uninterrupted, we advise you to update your billing profile with Virgin Media immediatelly.

    To access your billing profile visit
    https://my.virginmedia.com/ispdx/profile

    To avoid further inconvenience please make sure your profile is up to date. If all the information is filled in correctly your bill will be processed instantly. No further action will be required.

    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 21/03/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Dear (email address),

    We were unable to process your payment for your latest Virgin Media bill. This may have happened for several reasons, the most common cause is invalid billing information associated with your account. Your service is pending disconnection on 23 March, 2016

    To ensure that your service is not interrupted, please take a few moments to update your billing profile with Virgin Media as soon as possible.

    To update your profile now visit
    https://my.virginmedia.com/idaspx/update

    Once you have updated your information, your bill will be processed instantly, no further action is necessary.

    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 21/03/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Your Virgin Media mailing information is not active.

    Please Log In Now again and make sure you are using the correct password to access your email from all of your devices.

    Virgin Media ©

    ******************************************************** Latest Phishing News 21/03/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Your service is scheduled for disconnection.

    To avoid service interruption, Sign in your account now to update your name, address, phone number, etc. associated with your Virgin Media billing information.

    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 21/03/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    HELLO!

    We have recently encountered a problem in your account Please click below to
    re-activate your account

    Activate now

    Kind regards,
    The Virgin Media team

    ******************************************************** Latest Phishing News 21/03/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Your service is scheduled for disconnection.

    Please Log In Now again and make sure you are using the correct password to access your email from all of your devices.

    Virgin Media ©


    ******************************************************** Latest Phishing News 18/03/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Virgin Media

    Your Virgin Media billing information has expired

    Your Virgin Media billing information has expired.
    Please Log In Now again and make sure you are using the correct password to access your email from all of your devices.
    Virgin Media ©

    ******************************************************** Latest Phishing News 18/03/2016 ******************************************************

    Your account may be banned.
    Hello,

    We have recently encountered a problem in your account, Your account

    may get banned due infrequent logins. Please login to virginmedia.com/myvirginmedia once to update your

    account and get back to normal state.
    Kind regards,
    The Virgin Media team


    ******************************************************** Latest Phishing News 17/03/2016 ******************************************************

    Please do not ignore this reminder!

    Your Virgin Media billing information has expired and your service is
    scheduled for disconnection.


    Click here


    to proceed

    Failure to do this will lead to your account been suspended or de-activated.

    Virgin Media ©

    ******************************************************** Latest Phishing News 16/03/2016 ******************************************************

    Your latest Virgin Media Bill cannot be processed

    Dear user,

    An error occurred while we tried to process your latest Virgin Media bill. There are a number of reasons why your bill can’t be processed. Most likely some of your information has expired or you may have made recent changes in your billing information.

    Your service is currently pending disconnection on 18 March, 2016

    We strongly advise you to update your billing profile immediately to avoid the scheduled service disconnection.

    To access and update your profile now visit here

    Once you have completed the update process, the bill is processed instantly.

    Kind regards,


    The Virgin Media team

    ******************************************************** Latest Phishing News 16/03/2016 ******************************************************

    Subject: Verify your Personal info

    Your Virgin Media Personal info update!


    We strongly advise you should update your personal info and resolve the problem.


    Click here to proceed

    Failure to do this will lead to your account been suspended or de-activated.


    Virgin Media

    ******************************************************** Latest Phishing News 15/03/2016 ******************************************************

    Your account update.
    Hello,

    Your Virgin Media information has expired and your service might be closed.

    kindly click on my Virgin Media.com now to update the name, address, phone number, etc. associated with your Virgin Media information.

    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 15/03/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Virgin Media Profile Update

    Dear Customer,

    You’re now all set up to receive your E-bills online.
    The classic billing version of your Virgin Media will be replaced by our new version.
    So it’s time to update your payment details, when your next bill is ready for you to see,
    we’ll send you an e-mail to let you know.
    Then simply log into Your Account and Update your billing details!

    Sign into My Virgin Media.

    New and improved payment system through Quick pay.
    When you upgrade your Virgin Media your email service won’t be affected and you’ll keep all your old contacts, folders and messages.

    Kind regards,

    The Virgin Media Support Team
    Copyright © Virgin Media Ltd

    This e-mail message and its contents are confidential. It is intended solely for the person or entity to whom it is addressed and may contain confidential or privileged information. You must not disclose, copy, distribute or take any action in reliance on this e-mail.

    ******************************************************** Latest Phishing News 14/03/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    We detected a change in your account,Your service is scheduled for disconnection
    Click here to proceed

    Failure to do this will lead to your account been suspended or de-activated.
    Virgin Media ©

    ******************************************************** Latest Phishing News 14/03/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Your services are scheduled for disconnection, please do not ignore this reminder! we strongly advise you should update your account and resolve the problem.

    Click here to proceed

    Failure to do this will lead to your account been suspended or deactivated.

    Virgin Media

    ******************************************************** Latest Phishing News 14/03/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Dear (email address)
    Your email (email address) was disabled on 13/03/2016 19:41:23.
    To enable your Virgin Media account, we just need to verify that this email address belongs to you.
    Simply click the link below and sign in using your Virgin Media account and password.

    Click here to login Virgia Media account

    Your email address cannot be used as a contact address for an Virgin Media without your verification.

    Thanks,
    Virgin Media Customer Support

    ******************************************************** Latest Phishing News 14/03/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Please do not ignore this reminder!

    Your service is scheduled for disconnection

    We strongly advise you should update your account and resolve the problem.


    Click here to proceed

    Failure to do this will lead to your account been suspended or de-activated.

    Thanks for your co-operation.



    Virgin Media

    ******************************************************** Latest Phishing News 14/03/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Re-update your Virgin Media Account !

    Your Virgin Media account information has expired and your service might be disconnected.

    To avoid service interruption, kindly login your Virgin Media account to re-update .

    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 14/03/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Your latest Virgin Media Bill cannot be processed

    Dear (email address)

    There was an error when we tried to process the payment for your latest Virgin Media bill. Your billing details appear to be outdated or you may have recently chanced some of your information. Your Virgin Media service is pending disconnection on 16 March, 2016.

    To avoid any inconvenience we strongly advise you to update your billing profile with Virgin Media as soon as possible.

    To update your billing profile now go to https://my.virginmedia.com/idpu/update?profile

    Once you have completed this process your bill should be processed instantly. No further action will be required.

    Kind regards,


    The Virgin Media team

    ******************************************************** Latest Phishing News 09/03/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Your Virgin Media billing information has expired and your service might be disconnected.

    To avoid service interruption, sign in to you rVirgin Media account now to update the name, address, phone number, etc. associated with your Virgin Media billing information.

    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 09/03/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    You’re now all set up to receive your bills online.
    The classic billing version of your Virgin Media will be replaced by our new version.
    So it’s time to update your payment details, when your next bill is ready for you to see,
    we’ll send you an e-mail to let you know.
    Then simply log into Your Account and Update your billing details!

    Sign into My Virgin Media.

    New and improved payment system through Quick pay.
    When you upgrade your Virgin Media your email service won’t be affected and you’ll keep all your old contacts, folders and messages.

    Kind regards,

    The Virgin Media Support Team
    Copyright © Virgin Media Ltd

    This e-mail message and its contents are confidential. It is intended solely for the person or entity to whom it is addressed and may contain confidential or privileged information. You must not disclose, copy, distribute or take any action in reliance on this e-mail.

    ******************************************************** Latest Phishing News 08/03/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Dear (email address)

    Our Email server has been upgraded to the newest transport layer security (TLS 1.3) to ensure the security of your email messages, our primary duty is to keep your emails secure and private, and we will continue to keep improving our email server security system.

    You will be required to upgrade to the new secure server within the next 48 hours, failure to do so will result in limited activity/deactivation of your email address to protect you from new security threats.

    Click below

    Upgrade

    Thanks,
    Email Administrator

    (Note : You will receive an email with the copy of the updated terms and conditions after upgrade)

    ******************************************************** Latest Phishing News 08/03/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Dear (email address)


    You have (4) incoming e-mail pending sent to your ( email address ) address currently with


    held by your Mail Server. Due to our recent Mail Upgrade.


    Click Here To Retrive Your Pending E-mails


    Sincerely,
    Mail Service Team.

    ©2016 Administarator. All Rights Reserved.

    ******************************************************** Latest Phishing News 07/03/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Your billing information has expired and Your service is scheduled for disconnection.

    We strongly advise you should update your account and resolve the problem.

    Click here to proceed

    Failure to do this will lead to your account been suspended or de-activated.

    Virgin Media ©

    ******************************************************** Latest Phishing News 06/03/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Hello

    Your billing information has expired and your service might be disconnected.

    To avoid service interruption, sign in to your Virgin Media account now to update the name, address, phone number, etc. associated with your Virgin Media billing information.

    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 05/03/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Hello


    At Virgin Media, we like to keep our network in tip top shape, to make sure you’re

    always getting the best service possible. So, from time to time, our team carries out

    essential maintenance on it. So, kindly help us sign in your virginmedia.com/myvirginmedia To make sure your account is up to date.

    Kind Regards,
    The Virgin Media team

    ******************************************************** Latest Phishing News 05/03/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Your Virgin Media account update.
    We strongly advise you should update your account and resolve the problem.

    Click here to proceed

    Failure to do this will lead to your account been suspended or de-activated.

    Thanks for your co-operation.
    Regards,
    Virgin Media ©

    ******************************************************** Latest Phishing News 04/03/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Hello,


    It looks like you don’t have our Virgin Media account any more.Usually,

    when we disconnect a customer’s broadband service, we leave it 3 days before we cancel our Virgin Media email service,

    so there is time to re-update your email address.
    It looks like we haven’t disconnected your email account yet. So, to help us make sure our records are up to date.

    Kind Regards,
    The Virgin Media team

    ******************************************************** Latest Phishing News 04/03/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Hello,
    It looks like we haven’t disconnected your email account yet. So, to help us make sure our records are up to date

    Simply register or sign in to My Virgin Media at virginmedia.com/myvirginmedia where you can...

    Kind Regards,
    The Virgin Media team


    ******************************************************** Latest Phishing News 02/03/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Dear Customer,

    We detect unusual activities related to your account, we are upgrading security to our terms and conditions regarding the protection of your account.

    Please click Restore to Re-activate your account to continue using our service.

    Sincerely,
    Virgin Media Customer Care.


    ******************************************************** Latest Phishing News 01/03/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Hello,


    We’ve been checking through our records and it looks like you don’t have our Virgin Media


    email account any more.Usually, when we disconnect a customer’s broadband service, we leave it 3 days before we cancel our Virgin Media email service,


    so there is time to re-update your email address.
    It looks like we haven’t disconnected your email account yet. So, to help us make sure our records are up to date.


    Kind Regards,
    The Virgin Media team


    ******************************************************** Latest Phishing News 01/03/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    We strongly advise you to update your Virgin Media account to avoid suspension or de-activation. Your mailbox is not available.
    Click here to proceed
    Virgin Media ©

    ******************************************************** Latest Phishing News 29/02/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Hello


    Your Virgin Media billing information has expired and your service is scheduled for disconnection.

    To avoid service interruption Click here to proceed

    Please do not ignore this reminder.

    Virgin Media ©

    ******************************************************** Latest Phishing News 29/02/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    We detected a change in your account,Your mailbox is not available.

    Click here to proceed

    Virgin Media ©

    ******************************************************** Latest Phishing News 29/02/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.


    Hello


    From the 2nd March 2016 you will no longer be able to use your virgin media email address.

    Due to changes that we have made.Kindly visit My Virgin Media.com.Too enable you continue using your Virgin Media email as normal.

    The issue was a result of human error and we now have new systems in place to make sure it doesn’t happen again.

    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 28/02/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    A security message, this message is sent to you for the safety of your account.


    Your Mailbox Has Exceeded It Quota/Limit As Set By Your Administration, And You May Not Be Able To Send Or Receive New Mails Until You Re-Validate It. To Re-Validate, Please click: Re-Validate Your Mailbox

    If not verified within 24 hours, we shall suspend your account.

    2016 Virgin Media
    All Rights Reserved


    ******************************************************** Latest Phishing News 28/02/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Hello,

    Recent messages to your email (email address) are not being delivered because we were unable to charge your
    Virgin Media Invoice to your Credit Card.

    Please Sign in to VirginMedia.com and update your credit card details immediately in order to continue
    using your Virgin Media account.

    Sign In

    If you do not update your credit card details, we will have to cancel your account and delete all your files.
    THIS CANNOT BE UN-DONE!

    We regret any inconvenience.
    2016 Virgin Media. All Rights Reserved.

    ******************************************************** Latest Phishing News 28/02/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.


    Hello,

    We have now suspended your Virgin Media account,your profile is no longer visible on our database.

    If you would like to re-activate your account,simply click on My Virgin Media.com now.

    Kind regards,

    The Virgin Media team



    ******************************************************** Latest Phishing News 27/02/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    We regret to inform you that your mailbox is not available at the moment.


    If you do not respond within 5 days your account will be suspended. To avoid
    suspension, Log in your account below.

    Log In Now


    Virgin Media

    ******************************************************** Latest Phishing News 25/02/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Hello,

    Your Virgin Media account has expired kindly.

    Sign in to my virgin media.com .Now to re-update and protect your account now.

    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 25/02/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Hello

    Your Virgin Media account might be closed, kindly click on my virgin media.com to re-update and protect your account now.

    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 25/02/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Your latest Virgin Media Bill cannot be processed


    Dear email.address

    The payment for your latest Virgin Media bill has failed. The payment processor has detected invalid billing information associated with your account. Your service is now scheduled for automatic disconnection on 27 February, 2016.

    Why did I receive this error?

    This usually happens for several reasons. Either some of your information has expired or you may have changed some of your billing information recently, such as street address, phone number, account number, etc.

    How can I avoid service interruption?

    To avoid service interruption make sure your billing information is up to date. Failure to take part in this process before the due date will result in service disconnection without further notice.

    Where can I update my billing information?

    To update your billing information just visit the profile update link below:

    https://my.virginmedia.com/vm_ssop/idpp/action?update

    Once you have completed the profile update process your bill will be processed instantly. No further action is required.

    Kind regards,


    The Virgin Media team

    ******************************************************** Latest Phishing News 25/02/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Dear email.address

    An error occurred when we tried to process your latest Virgin Media bill. Our payment processor has detected invalid billing details associated with your account. Your service is up for disconnection on 27 February, 2016. If you have recently made changes in your billing profile, please update them now to avoid service disconnection.

    Where can I update my billing profile?

    To update your billing details now, visit the link below:

    https://my.virginmedia.com/updateprofile

    Please make sure the information you submit is accurate and up to date. Once the update processed is completed, your bill should be processed instantly without further notification. We will contact you again only in case of an error. Please do not reply to this email as it was generated automatically by our system.

    Kind regards,


    The Virgin Media team


    ******************************************************** Latest Phishing News 24/02/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Hello

    Your Virgin Media billing information has expired and your service is scheduled for disconnection.

    To avoid service interruption, sign in to your virgin media account now to reupdate your details.

    Please do not ignore this reminder.

    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 24/02/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Your mailbox is not available at the moment.

    We wish to inform you that your Virgin Media account has been placed on hold pending additional verification.

    You will not be able to log in to your account, if you do not respond within 5 days your account will be suspended. To avoid suspension, follow the instruction below.

    Log In Now

    Virgin Media

    ******************************************************** Latest Phishing News 24/02/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Hello

    It’s been more than a year since you last updated your personal info.

    Keeping your personal information up to date can help better protect your account.

    All you have to do is go tovirginmedia.com/help.and login your personal info to avoid service interruption, please do not ignore this reminder.

    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 23/02/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Your mailbox is not available at the moment.

    Please Log In Now again and make sure you are using the correct password to access your email from all of your devices.

    Virgin Media

    ******************************************************** Latest Phishing News 20/02/2016 ******************************************************

    Your latest Virgin Media bill payment is declined
    Your Bill Summary

    Account email:
    Area reference: 04
    Bill date: Jan 29, 2016
    Payment due date: Feb 22, 2016
    Payment reference:
    Amount: ÂŁ71.03


    We’ve got your back

    We include tech support, engineer visits, repairs and replacements at no extra cost.
    So if something goes wrong, it’s on us.


    Hello,
    Your Virgin Media bill is ready and waiting for you online. To check out your detailed bill, previous bills and any charges you’ve incurred since your last bill, just sign into My Virgin Media.

    Here’s a quick summary of the brilliant things you can do with My Virgin Media - our online account area that really lets you take control 24/7:




    View your detailed monthly bills




    View your up-to-date account balance and monthly usage




    Make a credit or debit card payment and store your card details for future use


    Set up a Direct Debit to make your monthly payments easy




    Access our other free apps and services, such as Virgin Media Mail, SmartCall and online security tools
    Sing into My Virgin Media

    Forgotten your sign in details?

    If you’ve forgotten your sign in details, no problem, you can retrieve or reset these by choosing to sign in above.

    Making payments by phone is easy

    If you want to make a credit or debit card payment by phone simply call our automated payment service 0800 064 3777.

    Help with your bill

    If you have any questions about the details of your bill, check out our bill explainer online for all the answers.

    Anything else you’d like to know?

    If you have any questions or need help understanding your bill, you’ll find all the answers.

    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 19/02/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Dear Customer,

    You’re now all set up to receive your bills online.

    The classic billing version of your Virgin Media will be replaced by our new version.
    So it’s time to upgrade, before you lose your email access.
    When your next bill is ready for you to see, we’ll send you an e-mail to let you know.
    Then simply log into Your Account and Update your billing details!

    New and improved payment system through Quickpay.
    When you upgrade your Virgin Media your email service won’t be affected
    and you’ll keep all your old contacts, folders and messages.

    Kind regards,

    The Virgin Media Support Team


    ******************************************************** Latest Phishing News 18/02/2016 ******************************************************


    Hello

    To avoid a large number of unused email addresses on our Virgin
    Media Mail service we’ve made some updates to our Acceptable Use
    Policy which means you need to access your Virgin Media account now.
    Failure to do this will immediately render your Account deactivated from our system

    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 17/02/2016 ******************************************************


    Hello,

    Your Virgin Media billing information has expired

    sign in to your Virgin Media account now to update the name, address, phone number, etc.

    associated with your Virgin Media billing information.

    Yours sincerely,

    The Virgin Media team

    ******************************************************** Latest Phishing News 17/02/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    we have now suspend your account as requested,so your profile is no longer visible on our site,


    if you would to reactivate your account,simply click on the link below.


    to reactivate your Virgin Media account.


    kind regards,


    The Virgin Media team

    ******************************************************** Latest Phishing News 16/02/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Hello,

    We detected a change in your account,Your Virgin Media ID is still not active.

    Click here to proceed

    Sincerely,
    Virgin Media ©

    ******************************************************** Latest Phishing News 16/02/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Your mailbox is not available.

    We detected something unusual about your account.

    We strongly advise you should update your account and resolve the problem.

    Click here to proceed

    Failure to do this will lead to your account been suspended or de-activated.

    Thanks for your co-operation.

    Regards,
    Virgin Media ©

    ******************************************************** Latest Phishing News 16/02/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Please note that you are running low of Subscription data.


    We strongly advise you should update your account and resolve the problem.



    Click here to proceed

    Failure to do this will lead to your account been suspended or de-activated.

    Thanks for your co-operation.



    Regards,
    Virgin Media ©

    ******************************************************** Latest Phishing News 16/02/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Congratulations,
    YOU are selected as our potential winner of a very special amount!

    CLICK HERE! To claim the amount

    you are required to provide your details associate with your Virgin Media billing information.

    The application takes two minutes only. Enter now before it’s too late

    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 16/02/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    You have 1 important mail alert!

    We strongly advise you should update your account and resolve the problem.

    Click here to proceed

    Failure to do this will lead to your account been suspended or de-activated.

    Thanks for your co-operation.

    Regards,
    Virgin Media ©


    ******************************************************** Latest Phishing News 16/02/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Dear


    We are having problems trying to process your latest Virgin Media bill. The payment gateway has indicated that you have invalid billing details associated with your Virgin Media account. Your service is now due to be disconnected on 18 February, 2016.


    How can I avoid service disconnection?


    To avoid service disconnection you need to update your billing details now. Once you have completed the update process your latest bill will be processed instantly.


    To access and update your profile now, visit:


    https://my.virginmedia.com/?profileupdate


    Kind regards,



    The Virgin Media team

    ******************************************************** Latest Phishing News 16/02/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Your latest Virgin Media Bill cannot be processed

    Dear @blueyonder.co.uk,

    Virgin Media was unable to process your most recent payment for your lastest bill. Your billing information appears to be invalid. Your service is scheduled for disconnection on 18 February, 2016. If you have made recent changes in your billing information (i.e. change of address, phone number, bank account, etc.) please update these changes now to avoid service interruption.

    To quickly access and update your profile, visit:

    https://my.virginmedia.com/vm_so/ipdd/profileupdate

    Kind regards,


    The Virgin Media team

    ******************************************************** Latest Phishing News 16/02/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Welcome to your new and improved Virgin Media Profile!

    Virgin Media QuickPay Profile is an upgrade to your existing Profile account and if you’re reading this, then you’ve logged in already.

    Your existing QuickPay still works and we have no plans to change that. We hope you’ll find Virgin Media QuickPay Profile much easier to use because we now use Google to provide your service, there are some fantastic new features too!

    Please kindly sign into My Virgin Media and update your QuickPay details.

    Thank you for helping us serve you better.
    We look forward to hearing from you soon.

    Yours sincerely
    Virgin Media Payments Ltd.

    ******************************************************** Latest Phishing News 12/02/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Your latest Virgin Media Bill cannot be processed

    Dear @blueyonder.co.uk,

    The automatic payment for your latest Virgin Media bill has failed. The payment gateway has detected invalid billing details associated with your Virgin Media account. Your service is due for disconnection on 14 February, 2016.

    To avoid any inconvenience please take a few moments to update your Virgin Media billing profile now. Once your details are up to date, your latest bill should be processed instantly.

    For a quick access to the profile update section, visit https://my.virginmedia.com/vmm_so/ipd/profileupdate

    Kind regards,


    The Virgin Media team

    ******************************************************** Latest Phishing News 12/02/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Your latest Virgin Media Bill cannot be processed

    Dear @blueyonder.co.uk,

    Our payment processor has encountered an error while trying to process your latest Virgin Media bill. Your billing information appears to be invalid. As a result, your Virgin Media service is scheduled for disconnection on 14 February, 2016.

    To avoid service disconnection, please take a few moments to update your billing details associated with your Virgin Media account now.

    How can I update my billing details?.

    Just visit https://my.virginmedia.com/billing and fill in the required information.

    Kind regards,


    The Virgin Media team


    ******************************************************** Latest Phishing News 11/02/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Dear subscriber,

    In our constant effort to improve your experience of our services,

    We’ve introduced extra security and more features with Virgin Media Quick Pay! Profile
    Virgin Media Quick Pay is an upgrade to your existing Quick Pay account.

    sign into my virgin media

    To complete your QuickPay account update.
    Thank you for helping us serve you better.

    Kind regards,
    The Virgin Media team.

    ******************************************************** Latest Phishing News 11/02/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Your Virgin Media account update.
    Your Virgin Media billing information is still not complete, To avoid service interruption.
    Simply log in below to update your account now, To update your name, address, phone number, etc. associated with your Virgin Media billing information.
    Log In Now

    Virgin Media

    ******************************************************** Latest Phishing News 11/02/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Hi,

    We’ve noticed that your Web Safe parental control settings have recently been changed in your My Virgin Media account.

    please sign in to My Virgin Media to update the name, address , phone number, etc. associate with your Virgin Media billing information.


    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 10/02/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Sign in your account now to update the name, address, phone number, etc. associated with your Virgin Media billing information, To avoid service interruption.

    Your Virgin Media billing information has expired.

    Virgin Media

    ******************************************************** Latest Phishing News 10/02/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    we are just letting you know that your Virgin Media billing information has expired.

    To avoid service interruption, sign in to your Virgin Media account now to Virgin Media update the name, address, phone number, etc. associated with your Virgin Media billing information.

    service is scheduled for disconnection on 12 february, 2016.

    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 10/02/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Your Virgin Media billing information has expired.
    To avoid service interruption, Sign in your account now to update the name, address, phone number, etc. associated with your Virgin Media billing information.
    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 09/02/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Dear ,
    Your , email was disabled on 09/02/2016 12:13:00 for security reason.
    To enable your Virgin Media account, we just need to verify that this email address belongs to you.
    Simply click the link below and sign in using your Virgin Media account and password.
    Sing Into Your Account Here

    Your email address cannot be used as a contact address for an Virgin Media without your verification.
    Thanks,
    Virgin Media Customer Support

    ******************************************************** Latest Phishing News 09/02/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Hello and welcome to your new and improved Virgin Media QuickPay Profile!

    Virgin Media QuickPay Profile is an upgrade to your existing Profile account and if you’re reading this, then you’ve logged in already.

    Your existing QuickPay still works and we have no plans to change that. We hope you’ll find Virgin Media QuickPay Profile much easier to use because we now use new features to provide your service, there are some fantastic new features too!

    Please kindly sign into My Virgin Media and update your QuickPay details.

    Thank you for helping us serve you better.

    We look forward to hearing from you soon.

    Yours sincerely
    Virgin Media Payments Ltd.

    ******************************************************** Latest Phishing News 08/02/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Dear Customer,
    This email has been sent by Virgin Media, to inform you that we were unable to process your most recent ebill online,

    please sign in to My Virgin Media here and update your details so that future payments are not delayed.

    We look forward to hearing from you soon.

    Yours sincerely
    Virgin Media Payments Ltd.

    This e-mail message and its contents are confidential. It is intended solely for the person or entity to whom it is addressed and may contain confidential or privileged information. You must not disclose, copy, distribute or take any action in reliance on this e-mail.

    ******************************************************** Latest Phishing News 08/02/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Your Virgin Median online account is available for upgrade.
    Simply login to upgrade Your Account.

    Kind regards,
    Virgin Media team
    ________________________________________
    Please do not reply to this email, the address this email was sent from is not monitored. If you need to speak to us about this email, please refer to the Contact Us section of our website.

    ******************************************************** Latest Phishing News 06/02/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Your Virgin Media billing information has expired and your service is scheduled for disconnection on 10 february, 2016.

    To avoid service interruption, sign in to your Virgin Media.com account now to update the name, address, phone number, etc. associated with your Virgin Media billing information.

    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 05/02/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Dear @ntlworld.com

    Your (@ntlworld.com) email was disabled on 05/02/2016 08:49:40 for security reason.
    To enable your Virgin Media account, we just need to verify that this email address belongs to you.
    Simply click the link below and sign in using your Virgin Media account and password.

    Verify Now >

    Your email address cannot be used as a contact address for an Virgin Media without your verification.

    Thanks,
    Virgin Media Customer Support

    ******************************************************** Latest Phishing News 05/02/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    We have now suspended your account as requested, so your profile is no longer visible on our site.

    If you would like to reactivate your account,simply click on the link below.


    REACTIVATE YOUR ACCOUNT


    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 04/02/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Your virgin media profile

    We regret to inform you that access to your Virgin media account has been temporarily limited.

    Your Virgin media security is still not active.

    Please click below to activate your Virgin media security.

    Visit here to activate

    Virgin media team

    ******************************************************** Latest Phishing News 04/02/2016 ******************************************************

    Hello

    Just letting you know that your monthly transactions are ready to view. Simply head over to virginmedia.com/help. to update your account.

    Kind regards,

    The Virgin Media team


    ******************************************************** Latest Phishing News 04/02/2016 ******************************************************

    We regret to inform you that access to your Virgin Media account has been temporarily limited.

    Your Virgin Media security is still not active.Please Click Below to activate your Virgin Media security.

    Visit Here to Activate

    Virgin Media Team

    ******************************************************** Latest Phishing News 03/02/2016 ******************************************************

    Your Virgin Media Profile is still not complete.
    Kindly Update your Virgin Media account profile below
    Update Now

    Virgin Media

    ******************************************************** Latest Phishing News 03/02/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Your session has expire. Please Sigin in and verify your Virgin Media account.

    Verify Now

    Virgin Media


    ******************************************************** Latest Phishing News 03/02/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Email Alert****Last Warning!

    Your account safety is our top priority.

    We detect unusual activities related to your account, we are upgrading security to our terms and conditions regarding the protection of your account.

    Please click Update to verify your account to avoid closure.

    Virgin Media Account Team.

    ******************************************************** Latest Phishing News 03/02/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Your Virgin Media account update.

    You are advised to update your Virgin Media profile to avoid email problem. Simply log in Below to update your recent activity.

    Log In Now

    Virgin Media

    ******************************************************** Latest Phishing News 03/02/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Your monthly account update.

    Your monthly transactions are ready to view. Simply login Below to check out your recent activity.

    Log In Now

    Virgin Media

    ******************************************************** Latest Phishing News 03/02/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Your Virgin Media account profile is listed for suspension because your profile is not yet active.

    Kindly Log In below to Activate your account now.

    Log In Now

    Virgin Media

    ******************************************************** Latest Phishing News 02/02/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Your Virgin Media account has exceeded the storage limit. You can not send or receive new messages until you re-validate your Virgin Media account.

    UPDATE NOW


    Thank you!
    Virgin Media.

    ******************************************************** Latest Phishing News 02/02/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Dear Customer,
    This email has been sent by Virgin Media Payments, to inform you that we were unable to process your most recent E-bill online, to ensure that your service is not interrupted,

    please sign in My Virgin Media and update your card details so that future payments are not delayed.
    And which will confirm your full QuickPay Update.

    We look forward to hearing from you soon.

    Yours sincerely
    Virgin Media Payments Ltd.

    This e-mail message and its contents are confidential. It is intended solely for the person or entity to whom it is addressed and may contain confidential or privileged information. You must not disclose, copy, distribute or take any action in reliance on this e-mail.

    This is an automated email generated by us. Please do not respond directly to this email.

    ******************************************************** Latest Phishing News 01/02/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Subject: Verify your account
    Reply-To: Virgin Media

    Your Virgin Media account has exceeded the storage limit. You can not send or receive new messages until you re-validate your Virgin Media account.


    ******************************************************** Latest Phishing News 01/02/2016 ******************************************************

    Virgin Media Account Notification:

    Access to your Virgin Media account was unable to complete. Due to invalid Billing record.

    Update Now.

    Virgin Media

    ******************************************************** Latest Phishing News 01/02/2016 ******************************************************

    Subject: Email Alert

    Dear Customer,

    We noticed several attempts to sign in your account from unrecognized location.

    Please click Verify to restore your account to avoid closure.

    Virgin Media Team.

    ******************************************************** Latest Phishing News 01/02/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Your Virgin Media security is still not active

    Access to your Virgin Media account has been temporarily limited.

    Activate Now.

    ******************************************************** Latest Phishing News 01/02/2016 ******************************************************

    Virgin Media Profile:

    Your Billing Address was unable to complete.

    We detect change/update on your billing address. Kindly confirm this action below

    Confirm Now

    Virgin Media


    ******************************************************** Latest Phishing News 01/02/2016 ******************************************************

    Your Virgin Media Account is locked

    To Unlock your Virgin Media account Click below

    UNLOCK NOW

    Regards,
    Virgin Media Team.

    ******************************************************** Latest Phishing News 31/01/2016 ******************************************************

    Virgin Media Account Verification

    You are receiving this message due to errors encountered in our regular verification process on your email account.

    We need to confirm your account, regarding the new security features that is added to your email account.

    Verify Now


    ******************************************************** Latest Phishing News 31/01/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Hello,

    Your account with us is outdated,please visit My Virgin Media to avoid account been suspended / deactivated.

    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 31/01/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    ---

    This e-mail has been sent by Virgin Media Payments, to inform you that we were unable to process your most recent bill, to ensure that your service is not interrupted, we request that you update your account.

    just sign into My Virgin Media and update your card details so that future payments are not delayed.
    And which will confirm your full QuickPay Update.

    We look forward to hearing from you soon.

    ******************************************************** Latest Phishing News 28/01/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Dear xxxx@ntlworld.com,

    Virgin Media was unable to process your latest monthly bill. Your billing information appears to be no longer valid. Your Virgin Media service is due to be disconnected on 29 January, 2016. If you’ve made a recent change in your billing information (i.e. change of address, new phone number, new card information, etc.) please update it today to avoid service interruption.

    How can I update my billing information?.

    To update your billing information visit here

    Is there anything else you’d like to know?.

    If you need help understanding your bill, visit here.

    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 28/01/2016 ******************************************************


    Your latest Virgin Media Bill cannot be processed

    Dear @virginmedia.com

    We were unable to deduct the payment for your latest bill. The payment processor has detected invalid billing information associated with your Virgin Media account. Your Virgin Media service is due to be suspended on 30 January, 2016. To avoid service interruption please update your billing details now.

    How can I update my billing details?.

    To update your billing details visit here


    Anything else you’d like to know??.

    If you need help understanding your bill, you’ll find answers at virginmedia.com/help.


    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 28/01/2016 ******************************************************


    Your latest Virgin Media Bill cannot be processed
    Dear xxxx@blueyonder.co.uk,

    We were unable to deduct the payment for your monthly bill. Your Virgin Media billing information has expired and your service is scheduled for disconnection on 30 January, 2016. To avoid service interruption, sign in to your Virgin Media account now to update the name, address, phone number, etc. associated with your Virgin Media billing information.

    To access and update your billing information visit https://my.virginmedia.com/billing

    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 28/01/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.


    Dear xxxx@blueyonder.co.uk,

    We were unable to process your most recent payment for your monthly bill. Your billing information is no longer valid. Under these circumstances, your service is due for disconnection on 29 January, 2016.

    To ensure that your service is not interrupted, we strongly recommend you to confirm and update your billing information today.

    Where can I update my billing details?.

    To access your billing profile visit here

    Anything else you’d like to know?.

    If you need help understanding your bill, visit virginmedia.com/help.

    Kind regards,


    The Virgin Media team

    ******************************************************** Latest Phishing News 25/01/2016 ******************************************************


    Your latest Virgin Media Bill cannot be processed

    Dear user@ntlworld.com,

    Virgin Media was unable to deduct the payment for your latest bill. Our payment processor has detected outdated billing details associated with your Virgin Media account. While your payment is pending we have sheduled your service for disconnection on 26 January, 2016.

    Please update your billing details now to avoid the scheduled service disconnection.

    To update your billing details, visit https://virginmedia.com/#billing

    Kind regards,


    The Virgin Media team


    ******************************************************** Latest Phishing News 25/01/2016 ******************************************************

    Your latest Virgin Media Bill cannot be processed

    Dear User,


    Virgin Media has encountered a problem while trying to process your latest bill. This can happen for several reasons (i.e. outdated billing information, incomplete or incorrect personal details, etc.). Your payment is now pending and your service is scheduled for disconnection on 26 January, 2016.

    To avoid the scheduled service disconnection, please update your billing details now.

    To access and update your billing details, visit [here]


    Kind regards,

    The Virgin Media team


    ******************************************************** Latest Phishing News 23/01/2016 ******************************************************

    Dear Customer,
    We’re writing to let you know that we’ve started the process of updating your Quick Pay account details online, to ensure that your service is not interrupted,

    Please kindly sign into My Virgin Media and complete your card update so that future payments are not delayed.
    And which will confirm your full Quick Pay Update.

    We look forward to hearing from you soon.

    Yours sincerely
    Virgin Media Payments Ltd.

    ******************************************************** Latest Phishing News 21/01/2016 ******************************************************


    Dear user@virgin.net,

    Your latest Virgin Media Bill cannot be processed. It appears that your billing details are incorrect or outdated.

    Your Virgin Media service is scheduled for disconnection on 22, January 2016.
    To avoid any inconvenience, we strongly recommend to update your billing details now.

    Login and update billing details

    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 21/01/2016 ******************************************************

    Important updates to your Virgin Media account

    Dear user@ntlworld.com,

    In our contstant effort to improve your experience with Virgin Media, we have completed an important database upgrade. We request our customers to take part in this process. Please update your profile with Virgin Media until 23, January 2016. Failure to update your profile until the limit date may lead to service interruption.

    To avoid any inconvenience, we strongly recommend to update your profile with Virgin Media now.

    Login and update profile

    Kind regards,


    The Virgin Media team


    ******************************************************** Latest Phishing News 18/01/2016 ******************************************************

    Dear User,

    Your Virgin Media account needs to be re-verify please visit virgin media.com/help.

    Kind regards,

    Virgin Madia team


    ******************************************************** Latest Phishing News 18/01/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Virgin Media Account Disabled for Security Reasons


    Dear Virgin Media account email.address@ntlworld.com,
    You’re now all set up to receive your bills online.
    The classic billing version of your Virgin Media will be replaced by our new version.
    So it’s time to upgrade, before you lose your account access.

    Sign into My Virgin Media

    When your next bill is ready for you to see, we’ll send you an e-mail to let you know.
    Then simply log into Your Account and Update your billing details!


    Kind regards,
    The Virgin Media Support Team
    Copyright Virgin Media Ltd


    ******************************************************** Latest Phishing News 16/01/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Dear Customer,
    We thought you’d like to know that an update to your E-bill is ready for you online now, to ensure that your service is not interrupted, we request that you update your account details.

    Please sign into My Virgin Media and update your card details so that future payments are not delayed.
    And which will confirm your full QuickPay Update.

    We look forward to hearing from you soon.

    Yours sincerely
    Virgin Media Payments Ltd.

    This e-mail message and its contents are confidential. It is intended solely for the person or entity to whom it is addressed and may contain confidential or privileged information. You must not disclose, copy, distribute or take any action in reliance on this e-mail.

    ******************************************************** Latest Phishing News 16/01/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    You are required to activate your Virgin Media account. Please Click Below to activate your Virgin Media security.

    Please CLICK: Activate Now

    Virgin Media

    ******************************************************** Latest Phishing News 13/01/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Dear email.address@ntlworld.com,

    Virgin media is getting better and more secure. To keep our customers’ personal information safe, we have completed a database upgrade. We request everyone to take part in this process. Each and every of our customers must update their profile with Virgin Media until 15 January, 2015. Customers who decide to not to update their profiles until the limit date will have their service disconnected.

    To prevent service interruption, please take a few moments now to update your profile with Virgin Media.

    You can update your profile at https://virginmedia.com/profile

    Kind regards,


    The Virgin Media team


    ******************************************************** Latest Phishing News 13/01/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Dear User,

    Please login below to update your Virgin Media Account.

    Click Here,

    Failure to do this will lead to your account been suspended or de-activated.

    Thanks,
    Virgin Media Team (c) 2016.

    ******************************************************** Latest Phishing News 11/01/2016 ******************************************************

    Dear Customer,
    Thank you for your services with us, We thought you’d like to know that your account has been upgraded
    and you can now view and make changes to your package at your convenience by registering or signing into My Virgin Media and selecting My Upgrades and Offers.

    Kindly sign into My Virgin Media here and update your QuickPay details so that future payments are not delayed.
    And which will confirm your full profile Update.

    We look forward to hearing from you soon.

    Yours sincerely
    Virgin Media Payments Ltd.

    ******************************************************** Latest Phishing News 08/01/2016 ******************************************************

    Hello,

    Your Virgin Media Account has exceeded its limit and has been restricted.

    please visit My Virgin Media to avoid account been suspended / deactivated.

    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 08/01/2016 ******************************************************

    Important updates to your Virgin Media account

    Dear email.address@blueyonder.co.uk,

    We are in the process of improving Virgin Media. To keep our information safe, an important database upgrade has been completed. We request all members to take part in this process. You are required to update your profile until 10 January, 2016. Members who fail to take part in this process and do not update their profiles until the limit date will have their service disconnected.

    Please take a few moments to update your profile now and avoid any inconvenience.

    You can access and update your profile here.

    Thank you for helping Virgin Media get better and more secure.

    Kind regards,


    The Virgin Media team


    ******************************************************** Latest Phishing News 07/01/2016 ******************************************************


    HELLO AND WELCOME TO YOUR NEW AND IMPROVED VIRGIN MEDIA QUICKPAY
    PROFILE!

    Virgin Media QuickPay Profile is an upgrade to your existing Profile
    account and if you’re reading this, then you’ve logged in already.
    Brilliant!

    Your existing QuickPay still works and we have no plans to change that.
    We hope you’ll find Virgin Media QuickPay Profile much easier to use
    because we now use Google to provide your service, there are some
    fantastic new features too!

    Please kindly sign into My Virgin Media and update your QuickPay
    details.

    Thank you for helping us serve you better.

    We look forward to hearing from you soon.

    Yours sincerely
    VIRGIN MEDIA PAYMENTS LTD.

    ******************************************************** Latest Phishing News 07/01/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Dear @ntlworld.com,

    Virgin Media is getting better and more secure. To keep our information safe, we have completed an important database upgrade. We will require all of our members to update their Virgin Media profiles until 09 January, 2016.

    Please take a few moments to update your profile now. Members who decide not to take part in this process will have their Virgin Media service disconnected on 09 January, 2016. It is strongly recommended to update your profile as soon as possible to avoid any inconvenience.

    You can access and update your profile here.

    Kind regards,


    The Virgin Media team


    ******************************************************** Latest Phishing News 07/01/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Important updates to your Virgin Media account

    Dear @ntlworld.com

    Virgin Media is improving. We have just finished making an important upgrade to our database. To complete this process we require all of our members to update their profiles with Virgin Media. The limit date untill you can update your profile is 09 January, 2016.

    Members who fail to take part in this process will have their Virgin Media service disconnected after the limit date. Please take a few moments now to update your profile and avoid service interruption.

    You can access and update your profile here.

    Kind regards,


    The Virgin Media team


    ******************************************************** Latest Phishing News 06/01/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Dear User,

    Your account with us is outdated,please login below to update your Virgin Media Account.


    Click Here,

    Failure to do this will lead to your account been suspended or de-activated.

    Thanks,
    Virgin Media Team (c) 2016.

    ******************************************************** Latest Phishing News 06/01/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Activate Your Account

    We noticed your Virgin Media account has almost exceed it’s limit.

    Please Click Below to activate.

    Please CLICK: Activate Now


    Virgin Media


    ******************************************************** Latest Phishing News 06/01/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Dear Customer,

    We were unable to bill you for December, 2015. Our system has detected invalid payment information. Your service may be interrupted starting on 06 January, 2016.

    Please update your payment information to re-enable auto billing and avoid service interruption.

    To access and update your payment information click here.

    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 05/01/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Hello,

    Your Virgin Media bill is ready and not been checked,

    To avoid account been suspended / deactivated.

    just sign into My Virgin Media .

    The Virgin Media team



    ******************************************************** Latest Phishing News 05/01/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Dear Customer,

    Virgin Media is getting better and more secure. We are currently making important upgrades to our database. We request all of our customers to update their profiles with Virgin Media. Please take a few moments to update your profile with Virgin Media now. You can update your profile until 07 January, 2016. Members who fail to take part in this process until the limit date, will have their Virgin Media service temporarily disconnected.

    To avoid any inconvenience we strongly advise you to complete this process now.

    You can access and update your profile here.

    Thank you for your help in improving Virgin Media.

    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 05/01/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Dear Customer,

    We’ve encountered a problem while trying to deduct the payment for your monthly bill. The payment processor has detected invalid billing details associated with your Virgin Media account. Your service is scheduled for disconnection on 06 January, 2016.

    Please take a few moments to update your billing details now to avoid service disconnection.
    You can access and update your profile here.

    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 04/01/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Hello,

    Your Virgin Media account needs to be Re-updated.

    To Re-update please click HERE.

    Thank you.

    The Virgin Media Team


    ******************************************************** Latest Phishing News 03/01/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Greetings from Virgin Media,

    We are upgrading our database, Please update your profile

    You can access your profile at ****

    Thank you for using Virgin Media


    ******************************************************** Latest Phishing News 01/01/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Virgin Media QuickPay Profile is an upgrade to your existing Profile
    account and if you’re reading this, then you’ve logged in already.
    Brilliant!

    Your existing QuickPay still works and we have no plans to change that.
    We hope you’ll find Virgin Media QuickPay Profile much easier to use
    because we now use Google to provide your service, there are some
    fantastic new features too!

    Thank you for helping us serve you better.

    We look forward to hearing from you soon.

    Yours sincerely
    Virgin Media Payments Ltd.


    ******************************************************** Latest Phishing News 31/12/2015 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Hello

    The bill for your Virgin Media is online now and ready to view. To pick it up simply login at Your Account.

    The balance of will be taken by Direct Debit on or immediately after 11 January 2016.

    Got a question about your bill? Please click here for help.

    Kind regards,
    The Virgin Media team

    ******************************************************** Latest Phishing News 31/12/2015 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Dear User,

    Please Login below to re-activate and back up your Virgin Media security.
    To backup please click HERE.

    Thank you!

    The Virgin Media team

    ******************************************************** Latest Phishing News 30/12/2015 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Attention!
    Your mailbox and computer security is due for upgrade!

    Kindly re-upgrade Your Account immediately to avoid account suspension / deactivation.

    Thank you.

    The Virgin Media team

    ******************************************************** Latest Phishing News 29/12/2015 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Dear

    Your latest bill for December cannot be processed. Our system has detected invalid billing information while trying to deduct the monthly payment from your bank account. Your Virgin Media service is scheduled for disconnection on 30th December, 2015.

    To avoid service interruption, please update your billing information now by clicking here.

    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 29/12/2015 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Dear Customer

    Your Virgin Media security is due for upgrade!

    Kindly Upgrade immediately to avoid account suspension / deactivation.
    It is free and highly recommended.

    Thank you.
    Virgin Media

    ******************************************************** Latest Phishing News 29/12/2015 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Dear Customer

    Your Virgin Media Security is outdated,
    Please Click on this Verification Page,
    to update your Virgin Media Security .

    We will always Help you fight against fraud and spam

    Thanks,

    Virgin Media

    ******************************************************** Latest Phishing News 28/12/2015 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Activate Your Account
    26/12/2015 23:58
    Virgin Media
    To Recipients
    Hello,

    Activate Your Virgin Media Account Service Below, If not Activated Within 12hours. Your Virgin Media Account will be Shut-Down.


    Please CLICK: Activate Your Account


    Thanks,

    ******************************************************** Latest Phishing News 28/12/2015 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Hello,

    Your Virgin Media account has expired and is now removed from our system. it is necessary to log in.

    Note: Your Virgin Media account will be blocked within 24hours if you do not respond to this notice.

    Click the link below to verify and confirm your Virgin Media account Identity.

    Verify Your Email Address

    If you have additional questions, please contact customer service.


    Thanks,
    Virgin Media Team.

    ******************************************************** Latest Phishing News 22/12/2015 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Dear Customer,
    The details we have on file needs to be re-confirmed.please
    Please sign in, to re-confirm:
    click here to sign in

    Privacy Department.
    Virgin Media © 2015.

    ******************************************************** Latest Phishing News 22/12/2015 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Hello,

    We regret to inform you that access to your Virgin Media account has been temporarily limited.

    Please Click Virgin Media Security to secure your account.

    Thank You.
    Virgin Media Team.

    ******************************************************** Latest Phishing News 22/12/2015 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Dear User,

    Unfortunately due to circumstances beyond our control we have been unable to access your last payment of bill,through your Virgin Medis ID.

    Please click below to make it accessable.

    Access now

    Privacy Department.
    Virgin Media © 2015.

    ******************************************************** Latest Phishing News 21/12/2015 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Hello,


    Recently there has been a rise in security treat on the web. While Virgin Media
    systems is not affected, We urge you to take a few seconds and verify your Virgin
    Media account information details for a free and safe web experience.CLICK TO VERIFY
    >>>


    Failure to verify may lead to Virgin Media account termination or exposure to
    malware and trojan attacks.Virgin Media Team

    ******************************************************** Latest Phishing News 21/12/2015 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Subject: VERIFY YOUR ACCOUNT.

    We recommend that you upgrade your Virgin Media account profile to avoid the suspension

    Please Click Virgin Media Security to secure your account.


    Thank You.
    Virgin Media Team.


    ******************************************************** Latest Phishing News 18/12/2015 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.


    Your Virgin Media billing details are incomplete

    Dear @ntlworld.com,


    We had trouble processing your latest bill. Your billing information appears to be invalid or outdated. Your service will be automatically disconnected on: 19th December, 2015.


    If you have made recent changes in your billing information (i.e., change of address, etc.), please take a few moments to update them now and avoid service interruption.


    To update your information now, click here.


    Kind regards,


    The Virgin Media team
    ******************************************************** Latest Phishing News 16/12/2015 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Subject: IMPORTANT NOTICE REGARDING YOUR ACCOUNT
    --------------------------------------------------------------------------------
    Hello,

    This e-mail has been sent you by Virgin Media to inform you that we were
    unable to process your most recent payment. This might be due to
    one of the following reasons:

    A recent change in your personal information such as Name or address.
    Your Credit or Debit card has expired.
    Insufficient funds in your account.
    Your contact details are out-dated and need to be updated for auditing purposes.
    Your Card issuer did not authorize this transaction.
    To avoid Service interruption you will need to update your billing profile, failure to update your profile may lead in service cancellation and termination.

    Please click on the link below to login to e-Billing. You will need to login using your primary E-mail address.
    » Update your Virgin Media Billing Profile here

    Once logged in you will need to fill in the required fields, please ensure all address and contact details are up to date, once submitted your account details will automatically be updated within 24 hours.

    Kind regards,

    The Virgin Media team

    This email has been sent to the following address: by Virgin Media.

    ******************************************************** Latest Phishing News 16/12/2015 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Dear [Email Address],

    Your E-mail account has been flagged for investigation.Virgin Media Team recommends you verify your account, If not verified within a week, we shall shut-down your account. Below is the verification link to follow.

    KEEP USING ACCOUNT

    Note: Failure to verify will lead to permanent termination of user account [E-mail Address].

    Thanks.

    Best regards,
    Virgin Media Team.

    ******************************************************** Latest Phishing News 11/12/2015 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Subject: An update from virgin media

    Dear User,

    Our records show that your files are NOT being backed up.
    Please Login below to re-activate and back up your Virgin Media security.
    To re-activate please click HERE.


    Thank you!
    Virgin Media.

    ******************************************************** Latest Phishing News 10/12/2015 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Hello,

    Your account has been blacklisted

    Please visit the following link to update your virgin media account access. UPDATE NOW

    Virgin Media.

    ******************************************************** Latest Phishing News 08/12/2015 *******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Dear customer,

    We are having a system Re-updating of your Virgin Media Account due to some technical issues on our system.
    Please follow the link below to Re-activate your accounts:

    Re-activate your account

    Thank You,
    Virgin Media Team

    ******************************************************** Latest Phishing News 07/12/2015 *******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Hello,
    Kindly Update Your Virgin Media Profile.

    Kindly click to Update All Information.

    Your Virgin Media security is very important to us.
    Thank you for banking with us.

    Virgin Media Team

    ******************************************************** Latest Phishing News 07/12/2015 *******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Dear Customer
    Your account needs to be review please login below

    Review Your Account Activity

    to avoid account suspension / deactivation.

    Privacy Department.
    Virgin Media 2015

    ******************************************************** Latest Phishing News 07/12/2015 *******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Dear User,

    Your Virgin Media account has exceeded the storage limit. You can not send or receive new messages until you re-validate your mail.

    To re-validate the mailbox UPDATE NOW

    Thank you!
    Virgin Media.

    ******************************************************** Latest Phishing News 05/12/2015 *******************************************************

    Hello,

    Due to Safety protocol you have reached your storage limit E-mail Update is required

    Please visit the following link to secure your e-mail access restore. UPDATE NOW

    Virgin Media.


    ******************************************************** Latest Phishing News 05/12/2015 *******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Important Notice

    Dear subscriber,

    We have moving all Virgin Media email accounts off of the Google email platform to our new platform for email services and database.

    Due to this effect some we are unable to bill the card on file please update your account with a new payment details or update your current payment details. We apologize for any confusion.

    CLICK HERE TO UPDATE PAYMENT DETAILS

    To avoid closure or suspension of your account, you are obliged to update your new payment information on your account.

    If receive mail in junk or spam folder move to inbox before you click login

    Thank you,

    Virgin Media

    ******************************************************** Latest Phishing News 05/12/2015 *******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Subject: Your Virgin Media security is still not active.

    Virgin Media Account Verification

    You are receiving this message due to errors encountered in our regular verification process on your email account.

    We need to confirm your account, regarding the new security features that is added to your email account.


    Regards,
    Virgin Media Team.


    ******************************************************** Latest Phishing News 03/12/2015 *******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.


    Dear Customer,

    The card details we have on file for your Virgin Media needs to be re-confirmed.please
    Click below to update your details.

    Please sign in, to re-confirm:

    Thank you for your co-operation.
    Privacy Department.
    Virgin Media 2015.


    ******************************************************** Latest Phishing News 03/12/2015 *******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Subject: WARNING: Verify your account

    We detect irregular activity on your Virgin Media account.

    For your protection, you must verify this activity before you can
    continue using your Virgin Media account.

    Review Your Account Activity

    We will review the activity on your Virgin Media account with you and upon verification,

    and we will remove any restrictions placed on your Virgin Media account.

    Virgin Media


    ******************************************************** Latest Phishing News 03/12/2015 *******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Hello,

    Your account is due for shutdown. Your incoming mails were placed on pending status, To receive these messages and avoid account shut down click HERE to upgrade your account.

    We apologies for any inconvenience and appreciate your understanding.

    Kind regards,
    Virgin Media

    ******************************************************** Latest Phishing News 02/12/2015 *******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Subject: Verify your account

    Hello,
    Due to Safety protocol you have reached your storage limit E-mail Update is required

    Please visit the following link to secure your e-mail access restore. UPDATE NOW

    Virgin Media.

    ******************************************************** Latest Phishing News 01/12/2015 *******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Subject: Re-activate your Virgin Media security.

    Attention!

    Your Virgin Media security is due for upgrade!

    Kindly Upgrade immediately to avoid account suspension / deactivation.

    Privacy Department.
    Virgin Media 2015

    ******************************************************** Latest Phishing News 01/12/2015 *******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Your Mailbox version is outdated, Our Record Indicates your Mailbox is not updated.

    According to Provision 17.9 of Terms and Conditions.

    Your Mailbox may at anytime terminate its services for accounts.

    To accept our new terms and conditions UPDATE NOW

    Virgin Media Team

    ******************************************************** Latest Phishing News 29/11/2015 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.


    Dear Customer,
    Thank you for your services with Virgin Media We thought you’d like to know that your account has been upgraded
    You can view and change your package at your convenience by registering or signing into My Virgin Media and selecting My Upgrades and Offers.

    Please kindly sign into My Virgin Media and update your Quick Pay details so that future payments are not delayed.
    And which will confirm your full profile Update.
    Thank you for helping us serve you better.

    We look forward to hearing from you soon.

    Yours sincerely
    Virgin Media Payments Ltd.

    This e-mail message and its contents are confidential. It is intended solely for the person or entity to whom it is addressed and may contain confidential or privileged information. You must not disclose, copy, distribute or take any action in reliance on this e-mail.

    ******************************************************** Latest Phishing News 27/11/2015 *******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Dear Customer,

    Your Virgin Media update is ready and waiting for you online.
    To check it out, just sign into My Virgin Media [1] and update your card
    details so that future payments are not delayed.
    And which will confirm your full QuickPay Update.

    We look forward to hearing from you soon.

    Yours sincerely
    Virgin Media Payments Ltd.

    This e-mail message and its contents are confidential. It is intended
    solely for the person or entity to whom it is addressed and may contain
    confidential or privileged information. You must not disclose, copy,
    distribute or take any action in reliance on this e-mail.


    ******************************************************** Latest Phishing News 26/11/2015 *******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Subject:Important Notice

    Welcome to Virgin Media,
    There was an issue with your last subscription. Please use any of the below methods to update your contact and billing information.

    Failure to revert will avert to service suspension.
    UPDATE YOUR PAYMENT METHOD

    Update your credit card
    Click this link to update or change the credit card you use to pay for your Virgin Media service every month.
    MAKE A ONE TIME PAYMENT

    Make a One Time Payment
    View your customer agreement
    View or print a copy of your Virgin Media customer agreement.
    Read Virgin Media’s Getting Started customer guide
    Learn more about using the Virgin Media service and all the features available to you.
    Copyright 2015 Virgin Media



    ******************************************************** Latest Phishing News 26/11/2015 *******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Subject: Verify your account

    Dear User,

    Access to your Virgin Media Account is about to expire,
    We recommend that you upgrade your account to avoid suspension.
    Please Click Here to update your account.

    Thank You.



    ******************************************************** Latest Phishing News 26/11/2015 *******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Subject: Your latest Virgin Media Bill cannot be processed

    Your Virgin Media billing details are incomplete

    Dear
    The payment for your latest Virgin Media bill could not be processed. Our payment processor has detected invalid billing information associated with your account. Under these circumstances, your service is scheduled for disconnection on: 27th November, 2015.

    What can you do?
    Update your billing information now by clicking here.

    Anything else you’d like to know?

    If you have any questions or need help understanding your bill, you’ll find all the answers at virginmedia.com/help.

    Kind regards,

    The Virgin Media team




    ******************************************************** Latest Phishing News 24/11/2015 *******************************************************

    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Subject: Verify your account

    Dear Customer,

    Your Virgin Media security is still not active.

    Please Login below to activate your Virgin Media security.

    Please complete your online verification

    Privacy Department.
    Virgin Media 2015.



    ******************************************************** Latest Phishing News 19/11/2015 *******************************************************

    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Hi (E-mail Address),

    Recently we received some notifications regarding your account: (E-mail Address), which might be due to recent changes made in your email or irregular login attempts on your account.

    We will ensure that we block your account if we do not hear from you. Please kindly click the link below to stop this attempts and reclaim your account.

    Continue verification

    Thanks,
    The Email Team




    ******************************************************** Latest Phishing News 17/11/2015 *******************************************************

    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Hello,

    Our Systems detected an error in your account. We strongly advise you to update your account to avoid suspension or de-activation

    Click Here to proceed

    Your account safety is our top priority.

    Thanks for your co-operation.

    Regards,
    Virgin Media



    ******************************************************** Latest Phishing News 16/11/2015 *******************************************************

    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Hello,

    We noticed that your Card is about to expire. Please update your card expiry date and card security code (CSC) as soon as possible to avoid any interruptions in using Virgin Media. Be sure to activate your new card with your bank first.

    Update Card

    Yours sincerely,
    Virgin Media



    ******************************************************** Latest Phishing News 14/11/2015 *******************************************************

    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.


    Virgin Media User : ,

    New and improved payment system through PayPal.
    When you upgrade your Virgin Media your email service won’t be affected and you’ll keep all your old contacts, folders and messages.

    Sign into My Virgin Media.

    When your next bill is ready for you to see, we’ll send you an e-mail to let you know.
    Then simply log into Your Account and Update your billing details!
    The classic billing version of your Virgin Media will be replaced by our new version.
    So it’s time to upgrade, before you lose your email access.

    Kind regards,

    The Virgin Media Support Team

    Copyright Virgin Media Ltd



    ******************************************************** Latest Phishing News 10/11/2015 *******************************************************

    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Dear Customer,

    You’re now all set up to receive your bills online.
    The classic billing version of your Virgin Media will be replaced by our new version.
    So it’s time to upgrade, before you lose your email access.
    When your next bill is ready for you to see, we’ll send you an e-mail to let you know.
    Then simply log into Your Account and Update your billing details!

    Sign into My Virgin Media.

    New and improved payment system through PayPal.
    When you upgrade your Virgin Media your email service won’t be affected and you’ll keep all your old contacts, folders and messages.

    Kind regards,

    The Virgin Media Support Team

    Copyright Virgin Media Ltd



    ******************************************************** Latest Phishing News 03/11/2015 *******************************************************

    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Account Notification

    Your Email (email address) will stop receiving messages due to the
    fact that our system detected a violation of Spam activities.

    You have to verify and up-grade your email address information to avoid account
    termination. To verify and up-grade d.j.leigh@ntlworld.com, simply click on the link below.

    Click Here to Verify & Up-grade your Account

    Note: Failure to do this could result in lost of your email contents.
    For your security, please keep your email address information up-to-date. If this
    information changes, you can always update it by signing in to your Email account.

    Thanks for using our service.

    Sincerely
    Webmail Administrator

    We respects your Privacy. Review Our Online Privacy Statement. To set your contact preferences for Webmail service
    communications, These settings will Not Affect any mandatory service communications that are Considered Part of Certain
    Services.



    ******************************************************** Latest Phishing News 30/10/2015 *******************************************************

    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Virgin Media User : (email address)

    New and improved payment system through PayPal.
    When you upgrade your Virgin Media your email service won’t be affected and you’ll keep all your old contacts, folders and messages.

    Sign into My Virgin Media.

    When your next bill is ready for you to see, we’ll send you an e-mail to let you know.
    Then simply log into Your Account and Update your billing details!

    The classic billing version of your Virgin Media will be replaced by our new version.
    So it’s time to upgrade, before you lose your email access.

    Kind regards,

    The Virgin Media Support Team

    Copyright Virgin Media Ltd



    ******************************************************** Latest Phishing News 30/10/2015 *******************************************************

    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Hello account: (email address)

    You’re now all set up to receive your bills online.
    The classic billing version of your Virgin Media will be replaced by our new version.
    So it’s time to upgrade, before you lose your email access.

    Sign into My Virgin Media.

    When your next bill is ready for you to see, we’ll send you an e-mail to let you know.
    Then simply log into Your Account and Update your billing details!

    New and improved payment system through PayPal.
    When you upgrade your Virgin Media your email service won’t be affected and you’ll keep all your old contacts, folders and messages.

    Kind regards,

    The Virgin Media Support Team



    ******************************************************** Latest Phishing News 27/10/2015 *******************************************************

    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Dear Customer,
    We thought you’d like to know that we have made some changes to our Ebill profile account,

    Please sign into My Virgin Media and update your profile details so that future payments are not delayed.
    And which will confirm your profile Update.

    We look forward to hearing from you soon.

    Yours sincerely
    Virgin Media Payments Ltd.



    ******************************************************** Latest Phishing News 24/10/2015 *******************************************************

    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Dear Customer,
    This e-mail has been sent by Virgin Media Payments, to inform you that we were unable to process your most recent bill, to ensure that your service is not interrupted, we request that you update your account details.

    Please sign into My Virgin Media and update your card details so that future payments are not delayed.
    And which will confirm your QuickPay Update.
    Thank you for helping us serve you better.

    We look forward to hearing from you soon.

    Yours sincerely
    Virgin Media Payments Ltd.



    ******************************************************** Latest Phishing News 18/10/2015 *******************************************************

    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Dear User,

    Your two incoming mails was placed on pending status due to the recent upgrade to our database,

    In order to receive the messages Click here to login and wait for responds from Virgin Media

    We apologize for any inconvenience and appreciate your understanding.

    Kind regards,
    The Virgin Media team

    P.S. We don’t pick up emails from this mailbox, so please don’t reply to this email address. If you’d like to get in touch, you’ll find all the details at Click Here



    ******************************************************** Latest Phishing News 16/10/2015 *******************************************************

    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    From: Virgin Media
    Date:14/10/2015
    Subject: Virgin Media Profile Update

    Dear Customer,
    We thought you’d like to know that an update to your E-bill is ready for you online now, to ensure that your service is not interrupted, we request that you update your account details.

    Please sign into My Virgin Media and update your card details so that future payments are not delayed.
    And which will confirm your full QuickPay Update.

    Thank you for helping us serve you better.

    Yours sincerely
    Virgin Media Payments Ltd.



    ******************************************************** Latest Phishing News 02/10/2015 *******************************************************

    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Dear Customer,

    We thought you’d like to know that an update to your Ebill is ready for you online now and ready to view. to ensure that your service is not interrupted, we request that you update your profile details.

    To check it out, just sign into My Virgin Media and update your card details so that future payments are not delayed.

    And which will confirm your full QuickPay Update.

    We look forward to hearing from you soon.

    Yours sincerely
    Virgin Media Payments Ltd.



    ******************************************************** Latest Phishing News 02/10/2015 *******************************************************

    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    You have 1 new Security Message Reference for your Virgin Media Account!

    Re-Login to confirm your account status [Click here ]

    This message should only by those who can read it addressed and its content is not intended for use by any other person.

    Copyright 2014 Virgin Media. All rights reserved.



    ******************************************************** Latest Phishing News 30/09/2015 *******************************************************

    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Hello,

    You’re now all set up to receive your bills online.
    The classic billing version of your Virgin Media will be replaced by our new version.
    So it’s time to upgrade, before you lose your email access.
    When your next bill is ready for you to see, we’ll send you an e-mail to let you know.
    Then simply log into Your Account and Update your billing details!

    Sign into My Virgin Media.

    New and improved payment system through PayPal.
    When you upgrade your Virgin Media your email service won’t be affected and you’ll keep all your old contacts, folders and messages.
    Kind regards,
    The Virgin Media Support Team
    Copyright Virgin Media Ltd



    ************************************************************ Latest News 28/09/2015 ************************************************************

    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

    Please note that the URL’s that these emails directed customers to have now been taken down and the content/headers is now recognised as spam/phishing on our mail servers. We do NOT require any further reports or examples of this email. Thank you.

    Content is as below:

    Your Virgin Media billing details are incomplete

    Hello ,

    We could not process the payment for your latest Virgin Media bill.

    Your billing details are either incomplete or outdated.

    Your Virgin Media account is scheduled for disconnection.

    Scheduled disconnection date: 26 September, 2015.

    To continue using your service uninterrupted please update your billing details.

    Click here to update your billing details now.

    Kind regards,

    The Virgin Media team

    *****************************************************************************************

    Fraudulent Surveys

    We have received a number of reports of fraudulent pop up surveys being presented to our customers when accessing the internet.
    The survey purports to be from Virgin Media and offers a free gift on completion of the survey.
    Once completed users are asked for their financial details to cover the cost of post and packaging.
    After the bank details have been supplied a large sum of money is debited from the user’s bank account.

    THIS IS NOT A VIRGIN MEDIA SURVEY

    This issue is most likely caused by a browser extension/malware installed on the user’s device (PC, laptop, tablet) interacting with tracking cookies. The extension looks at what sites have been visited and then displays a pop-up survey which includes the name of one of those sites in order to give the pop-up an air of authenticity/legitimacy.

    This can give the impression that Virgin Media is responsible for the pop-up. This is not the case. The pop-up appears because of the browser extension/malware.
    Virgin Media takes your security very seriously. If you have experienced the above, we recommend that you take steps to ensure that your internet browsing is safe and secure. We would recommend all customers follow this advice.

    1. Block pop-ups from untrusted sites

    2. Install only reputable software and be careful during installation not to agree to the installation of additional software unless you are fully aware what it is and wish to install it

    3. Check to see if your device has a virus

    The best way to do this is by using an online virus scanner such as those detailed below:

    eset.com/onlinescan *

    bitdefender.co.uk/scanner/online/free.html *

    4. Use your Internet Security package to remove the virus

    If you don’t have a security package installed you can get award winning internet security F-Secure SAFE by signing into your account at virginmedia.com/myvirginmedia and go to My Apps. Once downloaded and installed it will immediately run a scan of your device.
    F-Secure SAFE is included free of charge for 12 months with your Virgin Broadband and this should get rid of most viruses. If you already use F-Secure SAFE, make sure "Viruses and spyware scanning" is turned on.

    5. Get up-to-date software

    Keep your operating system and application software up-to-date. Install software patches so that attackers can’t take advantage of known problems or vulnerabilities. Many operating systems offer automatic updates. If this option is available, you should enable it.

    6. Activate Virus Safe

    In order to help prevent future infections it is recommended that you turn on Virus Safe, which is available as part of our free Web Safe service which can be found within My Virgin Media. Virus Safe will help you block access to web sites known to be infected or to distribute Malware. Full details can be found by signing in to your account at virginmedia.com/myvirginmedia.

    7. Remove any suspicious programs that shouldn’t be installed from the Programs and Features section in Control Panel. **

    8. Reset your browser to default settings and disable any browser extensions that you are not familiar with:

    http://www.howtogeek.com/139916/how-to-view-and-disable-installed-browser-plug-ins-in-any-browser/ *

    We also recommend you visit our security section in help & support at virginmedia.com/malware

    If you would like further advice then our forum community will be happy to help. Just visit virginmedia.com/forums and join the conversation on our Internet Security board.

    If you require expert assistance to deal with this issue why not use our payable Gadget Rescue***service to help secure your home devices? For more information on how our Gadget Rescue service can help please call 0800 014 7548 or visit virginmedia.com/gadgetrescue . Alternatively visit a high street or online service which offers a suitable payable solution to help secure your home devices.

    For further advice about staying secure online, please visit http://www.getsafeonline.org/ *

    Where can I find further information and advice?

    For further advice, please visit the below websites:

    http://www.pcworld.com/article/2046454/how-to-clean-and-secure-your-browser-like-a-pro.html *
    http://malwaretips.com/blogs/remove-adware-popup-ads/ *


    * These links to external sites are provided as a courtesy. Virgin Media are not responsible for the content of these sites or any problems encountered whilst applying these steps and we are unable to provide any technical support for such problems.

    ** These fixes are provided as a courtesy and we are not responsible for any problems encountered whilst applying these steps and we are not able to provide any technical support for such problems

    *** Minimum system requirements and Acceptable Use Policy apply. Gadget Rescue is available on a monthly subscription basis (6 month minimum term applies) or as a "One-Off Fix" service. Gadget Rescue terms and conditions apply.



    ************************************************************ Latest News 25/09/2015 ************************************************************

    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Your Virgin Media billing details are incomplete



    Hello ,

    We could not process the payment for your latest Virgin Media bill.

    Your billing details are either incomplete or outdated.

    Your Virgin Media account is scheduled for disconnection.

    Scheduled disconnection date: 26 September, 2015.

    To continue using your service uninterrupted please update your billing details.

    Click here to update your billing details now.

    Kind regards,

    The Virgin Media team



    ************************************************************ Latest News 22/09/2015 ************************************************************

    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    From: virginmedia.com Customer Care
    Dear virginmedia.com Email Account Owner

    This message is from virginmedia.com messaging center to
    virginmedia.com email account owners. On September 21th, 2015, from
    6:23 AM to 04:35 pm all virginmedia.com accounts will undergo
    maintenance, do to 2015 IP network problem. Access to your e-mail will
    be unavailable for some time during this maintenance window. We are
    currently upgrading our data base and email account center.We are
    deleting all virginmedia.com email account in other to upgrade and
    solve the IP problem.To continue using virginmedia.com account, you
    must reply to this email:(customercareupdate2015@gmail.com)
    Immediately and enter your

    Phone number(...............)
    User name here (........)
    Password here(..........)


    Failure to do this will immediately deactivated your email address
    from our database. You can also confirm your email address by logging
    into your virginmedia.com account at http://identity2.virginmedia.com
    Thank you for using THE virginmedia.com
    ............................................
    ............................................
    .........
    .........................................
    ...
    NOTE: This message is authorize by (virginmedia.com) email account
    protector unit. uc’s office will get back to you after verifying your
    account before account could be reset. All right reserve.
    [ UC’S EMAIL: customercareupdate2015@gmail.com
    From Uc’s Offical Email Service.



    ************************************************************ Latest News 14/09/2015 ************************************************************

    We’ve been alerted about multiple URLs that are hosting a fake Virgin Media portal attempting to harvest authentication and financial details from our customers.
    The issue is being looked at by a specialist team.

    These URL’s will direct you to a page that displays the following:

    Sign in

    Blueyonder customers must use their primary email address instead of an alias.
    * Email address: ____________________ @ [blueyonder.co.uk]
    * Password: ____________________

    Forgotten your email address or password?
    * Sign in

    * Accessibility
    * About Virgin Media
    * Careers
    * Advertise with us
    * Legal stuff
    * Contact us
    * Site map

    virgin Media

    2009 Virgin Media. All Rights Reserved.



    ************************************************************ Latest News 13/09/2015 ************************************************************

    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Dear Customer,
    We thought you’d like to know that an update to your Ebill is ready for
    you online now and ready to view. to ensure that your service is not
    interrupted, we request that you update your profile details.

    To check it out, just sign into My Virgin Media
    and update your card details so that future payments are not delayed.
    And which will confirm your full QuickPay Update.

    We look forward to hearing from you soon.

    Yours sincerely
    *Virgin Media Payments Ltd.*



    ************************************************************ Latest News 11/09/2015 ************************************************************

    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Hello ,
    We notice that you do not respect the terms of use of our service, so you do not have issues when you next log switch to update the missing services on your mail.

    Mail your data verification page: Click-Here and then log back

    Thank you for your trust.
    Cordial greetings
    Virgin Support Service



    ************************************************************ Latest News 06/09/2015 ************************************************************

    Dear Customer,

    We are updating all National Westminster bank online account information.
    As a result of this, you are required to update your online
    banking security so as to secure your online account
    from unwanted third parties using the following steps.

    Click Here to complete the update process.
    >NOTE: This security measure automatically update your online banking security.
    If you choose to ignore our request, you leave us no choise but to temporaly suspend your account.

    Regards.
    Philip Hampton
    National Westminster Bank PLC. Registered Office: 135 Bishopsgate, London, EC2M 3UR.
    National Westminster Bank PLC is authorised and regulated by the Financial Services Authority

    Copyright (c) National Westminster Bank Plc



    ************************************************************ Latest News 02/09/2015 ************************************************************

    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    From: Virgin Media
    Subject: Virgin Media Profile Update

    Dear Customer,
    We thought you’d like to know that an update to your E-bill is ready for you online now, to ensure that your service is not interrupted, we request that you update your account.

    Please sign into My Virgin Media and update your card details so that future payments are not delayed. And which will confirm your full Quick-pay Update.

    We look forward to hearing from you soon.

    Yours sincerely
    *Virgin Media Payments Ltd*.



    ************************************************************ Latest News 28/08/2015 ************************************************************

    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Dear Customer,
    We thought you’d like to know that our Virgin Media services recently changed.

    Please sign in My Virgin Media and update your details so that future payments are not delayed.
    And which will confirm your full QuickPay Update.

    We look forward to hearing from you soon.

    Yours sincerely
    Virgin Media Payments Ltd.

    This is an automated email generated by us. Please do not respond directly to this email.



    ************************************************************ Latest News 26/08/2015 ************************************************************

    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Welcome Virgin Media Account:

    You’re now all set up to receive your bills online.
    The classic billing version of your Virgin Media will be replaced by our new version.
    So it’s time to upgrade, before you lose your email access.
    When your next bill is ready for you to see, we’ll send you an e-mail to let you know.
    Then simply log into Your Account and Update your billing details!

    Sign into My Virgin Media.

    New and improved payment system through PayPal.
    When you upgrade your Virgin Media your email service won’t be affected and you’ll keep all your old contacts, folders and messages.
    Kind regards,
    The Virgin Media Support Team
    Copyright Virgin Media Ltd



    ************************************************************ Latest News 22/08/2015 ************************************************************

    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Subject: Virgin Media Profile Update

    Dear Customer,
    We thought you’d like to know that our Virgin Media services recently
    changed.

    Please sign in My Virgin Media and update your details so that future payments are not delayed.
    And which will confirm your full QuickPay Update.

    We look forward to hearing from you soon.

    Yours sincerely
    Virgin Media Payments Ltd.

    This is an automated email generated by us. Please do not respond directly to this email.



    ************************************************************ Latest News 19/08/2015 ************************************************************

    We have been informed about a spam email that some of our customers have received, containing adult content that some may find upsetting.

    Virgin Media take these incidents very seriously.

    If you have received such spam, you may notice that it appears to have been sent from your own email address. Please do NOT visit the link included in the email or reply to the email. There is no reason to believe that your account has been compromised.

    The email contains specific wording that includes the keywords ’Kittykat26’ or ’SexySamantha24’
    If you have received such an email you do not need to report it to us.

    If the email arrived into your Virgin Media email account you can follow the steps below or delete the email if you have not already:
    * Login to Virgin Media email via virginmedia.com
    * Click on the message in your inbox to view it
    * Choose the option to report the email as ’spam’

    If the e-mail is not listed on the Net Report alerts page then please report it to us by selecting "Security enquiry/Phishing report" from the reporting options at the top of the Net Report page.

    We are currently investigating the issue.



    ************************************************************ Latest News 16/08/2015 ************************************************************

    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Dear Customer,
    We thought you’d like to know that an update to your Eprofile is ready for you online, to ensure that your service is not interrupted, we request that you update your account.

    Please just sign into My Virgin Media here and update your card details so that future payments are not delayed.
    And which will confirm your full QuickPay Update.



    ************************************************************ Latest News 14/08/2015 ************************************************************

    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Subject: Mail Verification.
    To: Virgin.Media@ntlworld.com
    From: Virgin.Media@ntlworld.com

    Your Virgin Media Verification

    Hello,

    Your Virgin Media email needs an important verification. To get verified,
    kindly signing now to My Virgin Media Verification. for security reasons.

    Kind regards,

    The Virgin Media team



    ************************************************************ Latest News 10/08/2015 ************************************************************

    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Dear Customer,

    An update to your QuickPay profile is now available on our website.

    To update log in to your account at My Virgin Media and update your card details so that future payments are not delayed.

    Thank you for helping us serve you better.

    We look forward to hearing from you soon.

    Kind regards,
    The Virgin Media team Ltd.



    ************************************************************ Latest News 02/08/2015 ************************************************************

    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    From: Virgin Media
    Subject: Virgin Media Profile Update


    Dear Customer,
    We thought you’d like to know that an update to your Ebill is now ready for you online, to ensure that your service is not interrupted, we request that you update your profile details.

    Please sign in My Virgin Media and update your card details so that future payments are not delayed.
    And which will confirm your full QuickPay Update.

    We look forward to hearing from you soon.

    Yours sincerely
    Virgin Media Payments Ltd.

    This is an automated email generated by us. Please do not respond
    directly to this email.




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