Contact Virgin Media Internet Security Team
 
Before reporting an email you suspect may be a phishing attempt, check to see if we are already aware.
We may be able to save you some time!

>>For the Latest Security Alerts and Virgin Media phishing emails click here<<
 

New Case/Complaint

What kind of Internet security issue do you want to report? click here for help

Customer Feedback


If you wish to provide the Internet Security team with feedback please follow these instructions:

1. For 'What kind of Internet security issue do you want to report?' choose 'Other'
2. For 'How did you discover the abuse?' choose 'Other'
3. Leave the 'Offender's IP/URL' and 'Offender's Email' fields blank
4. Enter the text of your feedback in the 'Log Evidence' section
5. For the 'Time & date of abuse' section choose the current time and date from the drop down boxes
6. For the 'Confirm time zone' section choose 'GMT 0:00'
7. Enter your name and email address in the sections provided and click 'Submit'


Internet Abuse form


This straightforward form makes it easy to report all kinds of internet abuse. And you can be absolutely sure that whatever you report will be properly investigated. And if you need help at any point, just click here.

Reporting Child Abuse Images


We work closely with the Internet Watch Foundation to ensure the protection of children on the Internet. If you need to file a report about child abuse images, please use the IWF Hotline Webform at http://www.iwf.org.uk/reporting.htm
They will investigate your report and because they work closely with the police and the National Crime Agency, they will deal with the proper authorities when necessary.


 
PLEASE READ! This Abuse reporting form is for the purposes of reporting Internet abuse committed by a Virgin Media IP Address or account and should NOT be used to seek technical support or customer services. Incorrect reports including support requests will not be responded to.

If you require support regarding a security issue, please visit virginmedia.com/securityhub.

For more details on reporting abuse from a Virgin Media IP address, including the standard of evidence we require in order to investigate a complaint, please visit virginmedia.com/abuse.

>>>>>>>>>>>>>>>>>>>>>>>>>>>>SCROLL DOWN FOR LATEST KNOWN PHISHING EMAILS<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<



*****EMAIL SPOOFING***** PLEASE READ *****EMAIL SPOOFING***** PLEASE READ *****EMAIL SPOOFING***** PLEASE READ *****EMAIL SPOOFING***** PLEASE READ *****EMAIL SPOOFING***** PLEASE READ *****EMAIL SPOOFING***** PLEASE READ *****EMAIL SPOOFING***** PLEASE READ *****EMAIL SPOOFING***** PLEASE READ *****EMAIL SPOOFING*****


We are aware that some customers are reporting that emails appear to have been sent from their account without their knowledge.

Common symptoms include receiving non-delivery reports or bounce messages for emails you have no knowledge of sending, and people contacting you, saying that they have received SPAM emails from your email address.

This issue is often referred to as Email Spoofing:

  • Email spoofing occurs when spammers change an email headers From address to make it appear as though it originated from a genuine email account.


  • This issue tends to occur more regularly if you expose your email address to the wider internet, making it easy for the spammers to harvest your details. However as spammers often use randomly generated email lists this issue can impact anybody.


  • In the majority of cases these spoofed emails are rejected by the email platforms they are sent to as they are classified as SPAM, however on occasion these emails are delivered.


  • If these messages are rejected the non-delivery report will be sent to the legitimate email address that has been spoofed.


  • On the Google platform, these failure notices were classified as SPAM and either not delivered or placed in the SPAM folder.


  • However at present our new platform does not have this functionality, so these failure notices are delivered to your inbox


  • Although it appears that your account has been compromised/hacked, spammers require no access to your account in order to spoof emails from your email address.

    In addition it may also appear that these spoofed emails are targeting a number of your contacts. If you do experience this issue, especially if ALL your contacts have been spammed, please follow our help content which can be found on the following link:

    http://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1001&PARTITION_ID=1&TIMEZONE_OFFSET=&USERTYPE=1&VM_CUSTOMER_TYPE=
    Cable&CMD=VIEW_ARTICLE&ARTICLE_ID=171159


    However once again it does not necessarily mean that your account has been compromised/hacked. Unfortunately there are numerous ways in which spammers can match your address with somebody from your contacts without gaining access to your account.

    Virgin Media take the security of our customers very seriously, however as email spoofing occurs outside our platform, we are unable to prevent this issue occurring. We will however continue to investigate how to reduce the impact of email spoofing on our customers.



    ******************************************************** Latest Phishing News 23/08/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Dear Customer,

    Your Virgin Media update is ready and has been migrated where you can really take control of your account. Here you can mange your bills and payments, set up or upgrade your Internet security. And It’s available 24/7!, Please follow the instruction at this page to let the migration finalize by updating your payments details profile.

    Kind regards,

    The Virgin Media team.

    ******************************************************** Latest Phishing News 23/08/2016 ******************************************************

    Dear Customer,

    Unfortunately we have been unable to collect payment for your QuickPay account using the payment details you have provided,

    Please visit My Account and update your card details so that future payments are not delayed.

    We look forward to hearing from you soon.

    Yours sincerely

    Virgin Media Payments Ltd.


    ******************************************************** Latest Phishing News 21/08/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Subject: Your Amazon account profile

    Your service is scheduled for disconnection.
    Please do not ignore this reminder!
    Failure to do this will lead to your account been suspended or de-activated.
    Your Virgin Media billing information has expired.

    Click here to proceed

    Amazon ©

    ******************************************************** Latest Phishing News 11/08/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Your latest Virgin Media Bill cannot be processed

    Dear user,

    An errors occurred when we tried to process the payment for your latest Virgin Media bill. It appears that your billing details associated with your Virgin Media account are outdated. Your service is pending disconnection on:

    13 August, 2016

    To avoid any inconvenience by interruption of service we strongly suggest you update your billing details now by following the link below:



    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 11/08/2016 ******************************************************

    Dear user,

    We could not process your latest Virgin Media bill. The most common reason to why this is happening is that some of your billing details associated with your Virgin Media account are no longer valid. Your service is currently scheduled for disconnection on:

    13 August, 2016

    To avoid service interruption we recommend you to update your billing details now by following the link below:



    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 10/08/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond


    Your latest Virgin Media Bill cannot be processed

    Dear User,

    Your latest Virgin Media bill cannot be processed at this time. It appears that some of your billing details associated with your Virgin Media account are no longer valid.

    Your service is pending disconnection on:

    12 August, 2016

    Please take a few moments to update your billing details now to avoid any inconvenience by interruption of service. To update your billing details now, click on the link below:


    Kind regards,

    The Virgin Media team


    ******************************************************** Latest Phishing News 10/08/2016 ******************************************************

    Your latest Virgin Media Bill cannot be processed

    Dear user,

    Several errors occurred when we tried to process your latest Virgin Media bill. It appears that your billing details associated with your Virgin Media account are no longer valid. Your service is pending automatic disconnection on:

    12 August, 2016

    To avoid any inconvenience by interruption of service we suggest you update your billing details now by following the link below:

    ******************************************************** Latest Phishing News 10/08/2016 ******************************************************

    Your latest Virgin Media Bill cannot be processed

    Dear User,

    We could not process your latest Virgin Media bill at this time. It seems that some of your billing details associated with your Virgin Media account are out of date. Your service is pending automatic disconnection on:

    12 August, 2016

    To avoid any inconvenience by interruption of service we suggest you update your billing details as soon as possible by following the link below:


    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 10/08/2016 ******************************************************

    Dear User,

    An error occurred while we tried to process your latest Virgin Media bill. We have detected invalid billing details associated with your Virgin Media account. Your bill cannot be processed at this time. Your service is scheduled for automatic disconnection on:

    12 August, 2016

    We strongly advise you to update your billing profile with Virgin Media now to avoid interruption of service. To update your billing profile now, click on the link below:

    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 02/08/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Hello user

    We were unable to process your last payment, that attempt was unsuccessful. Common reasons that payments do not process are:

    - having no payment method on file,
    - an expired credit card on file,
    - the charge was declined by your credit card issuer.

    Please make a one-time payment by credit card, for the amount owed, immediately or before 4 August 2016.

    To prevent this problem from re-occurring, please provide a valid payment method for future payments.

    You can pay your current balance by clicking on the link below:

    Click here to verify your account.

    Kind regards,

    The Virgin Media team


    ******************************************************** Latest Phishing News 01/08/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Dear user,

    An error occured in the payment process when we tried to process your latest Virgin Media bill. It appears that some of your billing details associated with your account and no longer valid. Your service is now due for disconnection on:

    03 August, 2016

    To continue using your service uninterrupted, please update your billing profile with Virgin Media now by following the link below:


    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 01/08/2016 ******************************************************

    Dear user,

    An error occurred while processing your latest Virgin Media bill. The payment processor detected invalid billing details associated with your account, therefore your bill cannot be processed at this time. Your service is pending disconnection on:

    03 August, 2016

    We advise you to update your billing profile with Virgin Media now to avoid any inconvenience by interruption of service. To update your billing profile now, follow the link below:


    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 30/07/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Dear subscriber,

    It appears that your payment that we have on file for you was recently declined when we attempted to pay the due invoice(s) on your account for the month of June, this is either the card balane is low or incorrect card details on file.

    To avoid any interruptions in your service you will need to update your automated payment information online and your current card balance.

    To make a one-off payment with Quick pay or update billing information you can go directly to the link below

    [LINK]


    If you have any questions please contact our Billing Department.
    Thank you for using Virgin Media Service.

    Warning: all account owners who refuse to update account within two days of receipt of this email will lose his account permanently.

    Virgin Media



    ******************************************************** Latest Phishing News 27/07/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    We were unable to process the payment for your latest Virgin Media bill. It appears that some of your billing information have expired. Your service is currently pending automatic disconnection on:

    29 July, 2016

    Please take a few moments now to update your billing details to avoid the scheduled service disconnection. To update your billing details now click on the link below:

    [Link here]

    Kind regards,
    The Virgin Media team

    ******************************************************** Latest Phishing News 27/07/2016 ******************************************************

    Dear User,

    Your latest bill cannot be processed at this time. It appears that some of your billing details associated with your Virgin Media account are no longer up to date. Your service is currently scheduled for automatic disconnection on:

    29 July, 2016

    To ensure that you continue using your service uninterrupted, please follow the link below and update your billing profile with Virgin Media now:

    [Link here]

    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 27/07/2016 ******************************************************

    Dear user,

    Your latest Virgin Media bill cannot be processed at this time. The payment processor has detected invalid billing details associated with your Virgin Media account. Your service is scheduled for automatic disconnection on:

    29 July, 2016

    To avoid any inconvenience by interruption of service we advise you to update your billing details now by following the link below:

    [Link here]

    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 27/07/2016 ******************************************************

    Dear user,

    Several errors occurred when we tried to process your latest Virgin Media bill. It appears that some of your billing details associated with your Virgin Media account are no longer valid or have expired. Your service is now pending automatic disconnection on:

    29 July, 2016

    To continue using your service uninterrupted, please follow the link below and update your billing profile with Virgin Media now:

    [Link here]

    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 19/07/2016 ******************************************************


    Dear Customer,

    Your Virgin Media update is ready and waiting for you online, and please NOT, that we were unable to process your most recent bill online, to ensure that your service is not interrupted, we request that you update your account details, just sign into My Virgin Media here and update your card details so that future payments are not delayed.
    And which will confirm your full QuickPay Update.

    We look forward to hearing from you soon.

    Yours sincerely
    Virgin Media Payments Ltd.

    ******************************************************** Latest Phishing News 13/07/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Dear Customer,

    Thank you for your services with us, We thought you’d like to know that your account has been upgraded and you can now view and make changes to your package at your convenience by registering or signing into My Virgin Media and selecting My Upgrades and Offers.

    Kindly sign into My Virgin Media here and update your QuickPay details so that future payments are not delayed.
    And which will confirm your full profile Update.

    We look forward to hearing from you soon.

    Kind regards,

    The Virgin Media team.

    ******************************************************** Latest Phishing News 13/07/2016 ******************************************************

    Dear Virgin Media member,

    It has come to our attention that your billing informations are out of order.

    If could please take 5-10 minutes out of your online experience and update your personal billing records so you will not run into any future problems with the online services.

    However, any failure in updating your records with any result an account suspension.


    Click here to avoid your account suspension.

    ******************************************************** Latest Phishing News 13/07/2016 ******************************************************


    Hi,

    There has been a technical issue with our payment system recently which has been resolved.

    You must update your billing information immediately in order to avoid any interruption to your services.

    Note that failure to update your details after reading this message would affect your next payment due date.

    Click below and resolve the problem.


    The Virgin Media Team

    ******************************************************** Latest Phishing News 07/07/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Dear Customer,

    We have detected invalid billing details associated with your Virgin Media account while trying to process your latest bill. Your bill cannot be processed at this time. Your service is scheduled for automatic disconnection on:

    09 July, 2016

    To avoid service interruption we strongly advise you to take a few moments to update your billing profile with Virgin Media now by following the link below:

    [Link here]

    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 07/07/2016 ******************************************************

    Dear customer,

    We have encountered several errors while trying to process the payment for your latest Virgin Media bill. It appears that some of your billing details associated with your Virgin Media account are no longer up to date. Your bill cannot be processed at this time. Your service is scheduled for disconnection on:

    09 July, 2016

    To avoid any inconvenience by interruption of service we strongly recommend you to update your billing profile with Virgin Media now by following the link below:

    [Link here]

    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 07/07/2016 ******************************************************

    Dear customer,

    Several errors occured when we tried to process the payment for your latest bill. It appears that your billing details associated with your Virgin Media account are no longer up to date. Your bill cannot be processed at this time. Your service is pending disconnection on:

    09 July, 2016

    To avoid any inconvenience we recommend you to update your billing profile with Virgin Media now by following the link below:

    [Link here]

    Kind regards,

    The Virgin Media team


    ******************************************************** Latest Phishing News 07/07/2016 ******************************************************

    Dear customer,

    An error occured in the billing process when we tried to process the payment for your latest Virgin Media bill. It appears that some of your billing details associated with your Virgin Media account are no longer valid. Your bill cannot be process at this time. Your service is pending automatic disconnection on:

    09 July, 2016

    Please make sure that your billing details are up to date to avoid service interruption. To update your billing details now, follow the link below:

    [Link here]

    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 03/07/2016 ******************************************************

    Dear Customer.

    You’re now all set up to receive your online bills.
    Please kindly update your account details, when your next bill is ready for you to see,
    we’ll send you an email to let you know.
    Then simply log into Your Account and Update your billing details!

    Sign into My Virgin Media.

    New and improved payment system through Quick pay.
    When you upgrade your Virgin Media your email service won’t be affected and you’ll keep all your old contacts, folders and messages.

    Kind regards,

    The Virgin Media Support Team.

    This e-mail message and its contents are confidential. It is intended solely for the person or entity to whom it is addressed and may contain confidential or privileged information. You must not disclose, copy, distribute or take any action in reliance on this e-mail.

    ******************************************************** Latest Phishing News 02/07/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Dear Customer,

    This e-mail has been sent to you by Virgin Media to inform you that we were unable to process your most recent payment of bill. This might be due to either of the following reasons:

    1. A recent change in your personal information. (eg: billing address, phone)
    2. Submitting incorrect information during bill payment process.

    Due to this, to ensure that your service is not interrupted, we request you to confirm and update your billing information today by clicking here.

    If you have already confirmed your billing information then please disregard this message as we are processing the changes you have made.

    Regards,

    Virgin Media
    Billing Department

    Thanks for your co-operation



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