Contact Virgin Media Internet Security Team
 
Before reporting an email you suspect may be a phishing attempt, check to see if we are already aware.
We may be able to save you some time!

>>For the Latest Security Alerts and Virgin Media phishing emails click here<<
 

New Case/Complaint

What kind of Internet security issue do you want to report? click here for help

Customer Feedback


If you wish to provide the Internet Security team with feedback please follow these instructions:

1. For 'What kind of Internet security issue do you want to report?' choose 'Other'
2. For 'How did you discover the abuse?' choose 'Other'
3. Leave the 'Offender's IP/URL' and 'Offender's Email' fields blank
4. Enter the text of your feedback in the 'Log Evidence' section
5. For the 'Time & date of abuse' section choose the current time and date from the drop down boxes
6. For the 'Confirm time zone' section choose 'GMT 0:00'
7. Enter your name and email address in the sections provided and click 'Submit'


Internet Abuse form


This straightforward form makes it easy to report all kinds of internet abuse. And you can be absolutely sure that whatever you report will be properly investigated. And if you need help at any point, just click here.

Reporting Child Abuse Images


We work closely with the Internet Watch Foundation to ensure the protection of children on the Internet. If you need to file a report about child abuse images, please use the IWF Hotline Webform at http://www.iwf.org.uk/reporting.htm
They will investigate your report and because they work closely with the police and the NCIS, they will deal with the proper authorities when necessary.


 

************** Latest News 15/04/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Subject: virgin media Update

Hello and welcome to your new and improved Virgin Media Quick Pay profile!
Virgin Media Quick Pay profile is an upgrade to your existing Quick Pay account and if you’re reading this, then you’ve logged in already. Brilliant!
In our constant effort to improve your experience of our services,
You are adviced to update your Quick Pay Account.
Thank you for helping us serve you better
Virgin Media Customer Support.

************** Latest News 01/04/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to.

Dear Virgin Media Mail User.

Your account was signed in from unknown location. Please click here to verify your account to avoid closure.

Virgin Media Customer Services Team.

************** Latest News 01/04/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to.

Dear Customer,

This e-mail has been sent to you by Virgin Media to inform you that we were unable to process your most
recent payment of bill.
We request you to confirm and update your billing information today by clicking here.


Kind regards,

Mark Davidson
Executive Director - Customer Care


Thanks for your co-operation.

************** Latest News 24/03/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to.

welcome to your new and improved Virgin Media Quick pay profile
Virgin Media profile is an upgrade to your existing online ebill!
you are adviced to update your ebill profile here to improve a better experience of our services.
Thank you for helping us serve you better
Virgin Media Customer Support.

************** Latest News 18/03/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to.

Dear Virgin Media Customer,

Our record shows that the billing credit card associated with your Virgin Media account was declined when we attempted to charge you on 16/03/2014 for your monthly services fees. Be shure to update your records within 24 hours. Failure to update will result in cancellation of service, Terms of Service (TOS) violations or future billing problems.

Please visit our Virgin Media page:

If you already updated your records, please ignore this message as we are processing the changes you have made.

King regards,
The Virgin Media Team.

************** Latest News 17/03/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to.

Subject: Important Virgin Media Service Cancellation - Please Read
Importance: High

Greetings from Virgin Media,

We are upgrading our database, Please update your profile.

If you choose to ignore our request, your account will remain limited until you update your account.

You can access your profile here at Log in to My Account

Thank you for using Virgin Media

________________________________

Please do not reply to this email, the address this email was sent from is not monitored.


************** Latest News 16/03/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to.

Dear Valued Member,

Due to the congestion in all NTLWORLD.COM! users Accounts, NTLWORLD.COM! would be shutting down all unused Accounts. In order to avoid the deactivation of your account, you will have to confirm your e-mail by filling out your Login Info below by clicking the reply button. The personal information requested are for the safety of your NTLWORLD.COM! Account. Please LEAVE all information requested.

Full name: .................
User-name:..................
Password: ..................
Confirm Password: ..........

After you must have followed the instructions in the sheet, your
NTLWORLD.COM! Account will not be interrupted and will continue as
normal. Thank you for your usual co-operation. We apologize for any
inconvenience.

NTLWORLD.COM !Customer Care
Case number:8941624
Property: Account Security.


************** Latest News 16/03/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.


From: Dear Virgin Media Customer
Subject: Virgin Media Webmail: Security Alert
Date: 16 March 2014 06:54:19 GMT


Dear Virgin Media Customer,

Your Virgin Media Email Account will be suspended in a short while as your spam quota has become full.

Click Here to clear your spam quota now and avoid suspension.


Regards,

Copyright 2014 Virgin Media! Inc. All rights reserved.


************** Latest News 12/03/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Date: 11 March 2014 19:55:49 GMT
Subject: Important Service Notification

Dear Customer,

We regret to inform you that the payment info that we have on file for your Virgin Media services was declined when we attempted to bill you on 11/03/2014 for your most recent service fees.

For this reason, you are required to re-validate your information in order to avoid service interruption.
Keep in mind that any billing changes can take up to two days to process and post to your account.

Please follow the link here or copy it to your web browser and re-validate your Virgin Media information


Thank you for helping us serve you better


King regards,
The Virgin Media Team.


****************************************************************************

If you are reporting a security issue with your Virgin Media email account,
please follow the link below for support on how to secure your email account.

http://help.virginmedia.com/system/viewArticle.jsp?uuid=68C51FCE-10DC-426B-BF3F-7B375896AC23


************** Latest News 09/03/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Your new and improved Virgin Media update!
Virgin Media profile is an upgrade to your existing online service!
Please you need to update your profile to improve a better experience of our services.

Check your new profile update here.

Thank you for helping us serve you better

Kind regards,
The Virgin Media team.

************** Latest News 05/03/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Greetings from Virgin Media,

We are upgrading our database, Please update your profile.
If you choose to ignore our request, your account will remain limited until you update your account.
You can access your profile here at Log in to My Account

Thank you for using Virgin Media

************** Latest News 02/03/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Welcome to your new and improved Virgin Media Quickpay profile!

Virgin Media Quick pay profile is an upgrade to your existing online payment!
Please you need to update your Quickpay profile to improve a better experience of our services
Quickpay profile can be viewed here.
**Thank you for helping us serve you better**
© 2013 Virgin Media. All rights reserved.


************** Latest News 24/02/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Hello
This e-mail has been sent you by Virgin Media to inform you that we were unable to process your most recent payment of bill.
This might be due to one of the following reasons:

Your Credit or Debit card has expired.
Insufficient funds in your account.
Cancellation of Direct Debit agreement.

To avoid Service interruption you will need to update your billing profile, failure to update your profile may lead in service cancellation and termination.
Please click on the link below to login to e-Billing.
You will need to login using your primary E-mail address.
Update your Virgin Media Billing Profile here
Once logged in you will need to fill in the required fields, please ensure all address and contact details are up to date,
once submitted your account details will automatically be updated within 24 Hours.

King regards,
The Virgin Media Team

************** Latest News 22/02/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

From: lnfo@update.virginmedia.com

Dear Customer,

This e-mail has been sent to you by Virgin Media to inform you that we were unable to process your most recent payment of bill.
We request you to confirm and update your billing information today by clicking here.

Kind regards,

Mark Davidson
Executive Director - Customer Care

Thanks for your co-operation.


************** Latest News 16/02/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

From: Virgin Media
To: i@i.l
Subject: virgin media Update

Hello and welcome to your new and improved Virgin Media Quick.pay profile!


Virgin Media Quick pay profile is an upgrade to your existing online payment!
Please you need to update your Quick.pay profile to improve a better experience of our services
You can viewed your Quick.pay profile here.
Thank you for helping us serve you better
©2013 Virgin Media. All rights reserved.


************** Latest News 10/02/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Subject: virgin media Update
From: Virgin Media

Greetings from Virgin Media,
We have upgrade your E-profile and database to improve your experience of our services
Link to Update your profile can be viewed here.
Thank you for helping us serve you better.


© 2013 Virgin Media. All rights reserved



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