Contact Virgin Media Internet Security Team
 
Before reporting an email you suspect may be a phishing attempt, check to see if we are already aware.
We may be able to save you some time!

>>For the Latest Security Alerts and Virgin Media phishing emails click here<<
 

New Case/Complaint

What kind of Internet security issue do you want to report? click here for help



Internet Abuse form


This straightforward form makes it easy to report all kinds of internet abuse. And you can be absolutely sure that whatever you report will be properly investigated. And if you need help at any point, just click here.

Reporting Child Abuse Images


We work closely with the Internet Watch Foundation to ensure the protection of children on the Internet. If you need to file a report about child abuse images, please use the IWF Hotline Webform at http://www.iwf.org.uk/reporting.htm
They will investigate your report and because they work closely with the police and the National Crime Agency, they will deal with the proper authorities when necessary.


 
PLEASE READ! This Abuse reporting form is for the purposes of reporting Internet abuse committed by a Virgin Media IP Address or account and should NOT be used to seek technical support or customer services. Incorrect reports including support requests will not be responded to.

If you require support regarding a security issue, please visit virginmedia.com/securityhub

For more details on reporting abuse from a Virgin Media IP address, including the standard of evidence we require in order to investigate a complaint, please visit virginmedia.com/abuse

******************************************************** Latest Phishing News 20/01/2017 ******************************************************
We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

Dear ,

An error occured when we tried to process the payment for your latest Virgin Media bill. The payment gateway detected invalid billing details associated with your account. Your bill cannot be processed at this time, your service is pending disconnection on:

21 January, 2017

To avoid the scheduled disconnection of service we recommend that you update your billing details associated with your account now by following the link belowr:

Kind regards,

The Virgin Media team

******************************************************** Latest Phishing News 18/01/2017 ******************************************************
We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

Hello User,

We received your instruction to empty all your Inbox and Sent Folders

We will Delete & Close Your Account Within 24 hours

You need to confirm if you made this request or we will continue with the request.

If you think it is an error, take action immediately to stop this process.
CANCEL & STOP ACTION NOW


Thank You,
Accounts Team

******************************************************** Latest Phishing News 16/01/2017 ******************************************************
We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

Dear Customer,
Unfortunately we have been unable to collect payment for your QuickPay account using the payment details you have provided,

Please visit My Account and update your card details so that future payments are not delayed.
We look forward to hearing from you soon.

Yours sincerely
Virgin Media Payments Ltd.

******************************************************** Latest Phishing News 16/01/2017 ******************************************************
We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

Dear Customer,

Your Virgin Media update is ready and waiting for you online.

To check it out, just sign into My Virgin Media here and update your payment details so that future payments are not delayed.

And which will confirm your full QuickPay Update.

We look forward to hearing from you soon.

Yours sincerely

Virgin Media Payments Ltd.

******************************************************** Latest Phishing News 13/01/2017 ******************************************************
We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

Dear Virgin Media customer,

We are upgrading our database, Please update your profile .

You can access your profile at

Thank you for using Virgin Media

******************************************************** Latest Phishing News 12/01/2017 ******************************************************
We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

Our system has detected an unauthorized login attempt to your Virgin Media from an IP address location different than one you usually use.

There is no need to change your password or other information about your Virgin Media Account

In order to protect your account, we will disable your Virgin Media due to our concern for the safety and integrity of the Virgin Media community.

In order to confirm that you are the rightful owner of this account.

We recommend that you go to: Sing into My Virgin Media.

To complete the process, we just need to verify that this email address belongs to you.

Simply click the link above and sign in using your Virgin Media Account and Password.

Thank you for using Virgin Media services.

******************************************************** Latest Phishing News 12/01/2017 ******************************************************
We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

Dear Member

We have temporarily suspended your outgoing and incoming messages because we are unable to charge your card. Your service has been temporarily suspended.

To restore your Juno services please follow this step.

click here now

We are sorry for any inconvenient.

thank you

Virgin Media Services

******************************************************** Latest Phishing News 10/01/2017 ******************************************************
We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

Pay Your Bill Now

Bill date: Dec 06, 2016
Payment due date: Jan 08, 2016
Payment reference:
Amount:

We’ve got your back

We include tech support, engineer visits, repairs and replacements at no extra cost.
So if something goes wrong, it’s on us.

View your detailed monthly bills

View your up-to-date account balance and monthly usage

Make a credit or debit card payment and store your card details for future use

Set up a Direct Debit to make your monthly payments easy

Access our other free apps and services, such as Virgin Media Mail, SmartCall and online security tools
OPEN HERE TO COMPLETE PAYMENT

Forgotten your sign in details?

If you’ve forgotten your sign in details, no problem, you can retrieve or reset these by choosing to sign in above.

Making payments by phone is easy

If you want to make a credit or debit card payment by phone simply call our automated payment service 0800 064 7777.

Help with your bill

If you have any questions about the details of your bill, check out our bill explainer online for all the answers.

Anything else you’d like to know?

If you have any questions or need help understanding your bill, you’ll find all the answers.

Kind regards,

The Virgin Media team


******************************************************** Latest Phishing News 10/01/2017 ******************************************************
We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

Hello,

This e-mail has been sent to you by Virgin Media to inform you that we were unable to process your most recent payment of bill.This might be due to either of the following reasons:

1. You have changed your billing address.
2. You have Submitted incorrect information during login process.
3. Your credit/debit card has expired.
4. You didn’t login to your account within the present month.

Due to this, to ensure that your service is not interrupted, we request you to confirm and update your billing information today by clicking here.

Note: You are advised to match your information’s correctly to prevent service suspension...

Regards,
The Virgin Media team

******************************************************** Latest Phishing News 09/01/2017 ******************************************************
We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

Your latest Virgin Media bill payment is declined

Your Bill Summary

Area reference: 04

Bill date: Dec 05, 2016
Payment due date: Jan 08, 2017
Payment reference:

Amount:
£71.03

We’ve got your back

We include tech support, engineer visits, repairs and replacements at no extra cost.
So if something goes wrong, it’s on us.


Hello,
Your Virgin Media bill is ready and waiting for you online. To check out your detailed bill, previous bills and any charges you’ve incurred since your last bill, just sign into My Virgin Media.

Here’s a quick summary of the brilliant things you can do with My Virgin Media - our online account area that really lets you take control 24/7:

View your detailed monthly bills


View your up-to-date account balance and monthly usage


Make a credit or debit card payment and store your card details for future use


Set up a Direct Debit to make your monthly payments easy


Access our other free apps and services, such as Virgin Media Mail, SmartCall and online security tools
Sing into My Virgin Media

Forgotten your sign in details?

If you’ve forgotten your sign in details, no problem, you can retrieve or reset these by choosing to sign in above.

Making payments by phone is easy

If you want to make a credit or debit card payment by phone simply call our automated payment service 0800 064 7777.

Help with your bill

If you have any questions about the details of your bill, check out our bill explainer online for all the answers.

Anything else you’d like to know?

If you have any questions or need help understanding your bill, you’ll find all the answers.

Kind regards,

The Virgin Media team


******************************************************** Latest Phishing News 04/01/2017 ******************************************************
We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

Dear customer,

An error occured with the payment of your most recent bill. Your bill cannot be processed at this time. It appears that some of your billing details associated with your Virgin Media account have expired. Your Virgin Media service is due for disconnection on:

05 January, 2017

To avoid any inconvenience by interruption of service we suggest that you update your billing details as soon as possible. To access and update your billing profile with Virgin Media now, follow the link below:

LINK REMOVED

Kind regards,

The Virgin Media team



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