Contact Virgin Media Internet Security Team
 
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>>For the Latest Security Alerts and Virgin Media phishing emails click here<<
 

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What kind of Internet security issue do you want to report? click here for help

Customer Feedback


If you wish to provide the Internet Security team with feedback please follow these instructions:

1. For 'What kind of Internet security issue do you want to report?' choose 'Other'
2. For 'How did you discover the abuse?' choose 'Other'
3. Leave the 'Offender's IP/URL' and 'Offender's Email' fields blank
4. Enter the text of your feedback in the 'Log Evidence' section
5. For the 'Time & date of abuse' section choose the current time and date from the drop down boxes
6. For the 'Confirm time zone' section choose 'GMT 0:00'
7. Enter your name and email address in the sections provided and click 'Submit'


Internet Abuse form


This straightforward form makes it easy to report all kinds of internet abuse. And you can be absolutely sure that whatever you report will be properly investigated. And if you need help at any point, just click here.

Reporting Child Abuse Images


We work closely with the Internet Watch Foundation to ensure the protection of children on the Internet. If you need to file a report about child abuse images, please use the IWF Hotline Webform at http://www.iwf.org.uk/reporting.htm
They will investigate your report and because they work closely with the police and the NCIS, they will deal with the proper authorities when necessary.


 

************** Latest News 28/05/2015 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

From: Virgin Media
Subject: Security Message

You have 1 new Security Message Reference for your Virgin Media Account!

Re-Login to confirm your account status

This message should only by those who can read it addressed
and its content is not intended for use by any other person.

Copyright ©2014 Virgin Media. All rights reserved.

************** Latest News 19/05/2015 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

From: Blueyonder
Subject: Unable to process your most recent payment of bill

Dear Customer,

This e-mail has been sent to you by Blueyonder to inform you that we were unable to
process your most recent payment of bill.This might be due to either of the
following reasons:

1. A recent change in your personal information. (eg: billing address, phone)
2. Submitting incorrect information during bill payment process.

Due to this, to ensure that your service is not interrupted, we request you to
confirm and update your billing information today by clicking here.

If you have already confirmed your billing information then please disregard this
message as we are processing the changes you have made.

Regards,
Virgin Media Billing Department

************** Latest News 17/05/2015 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Subject: Virgin Media Profile Update

Dear Customer.

You have received a new ebill update in your My Account.
Please go to your My Account Here you can update your card details so that future payments are not delayed. Once logged in you will be presented with a FORM and from this you need to FILL the FORM which will confirm your full Quick Pay Update.

Yours sincerely
Virgin Media Payments Ltd.

************** Latest News 3/05/2015 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.


Subject: Virgin Profile Update

Dear Customer,

Unfortunately, we have been unable to update your quick pay profile. Please go to your My Account Here you can update your card details so that future payments are not delayed.
Once logged in you will be presented with a FORM
and from this you need to FILL the FORM which will confirm your full Quick Pay Update.

We look forward to hearing from you soon.

Yours sincerely
Virgin Media Payments Ltd.


************** Latest News 3/05/2015 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.


Welcome to Virgin Media,
There was an issue with your last subscription. Please use any of the below methods to update your contact and billing information.

Failure to revert will avert to service suspension.

--------------------------------------------------------------------------------

UPDATE YOUR PAYMENT METHOD
Update your credit card
Click this link to update or change the credit card you use to pay for your Virgin Media service every month.

--------------------------------------------------------------------------------

MAKE A ONE TIME PAYMENT
Make a One Time Payment
Make a One Time Payment.


View your customer agreement
View or print a copy of your Virgin Media customer agreement.

Read Virgin Media’s “Getting Started” customer guide
Learn more about using the Virgin Media service and all the features available to you.


************** Latest News 30/04/2015 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Subject: Your April Virgin Media bill is ready

Dear Sir/Madam,

Your Virgin Media bill for 29.04.2015 is prepared and waiting for your attention online.

In total, your bill for last month is (amount here)

You can learn your current bill here: virginmedia.com/mbill/1250019469

Is your payment more than you were expecting?
If so, heres a few reasons why this might be:

You could have gone over the minutes, texts or data thats aviable for you.
You could sent texts or have called to numbers that cant be taken from your allowance such as International, 0800, 0845 numbers or directory enquiries.
You have used your phone for calls, text or data whilst abroad.

Regards,
The Virgin Media team


************** Latest News 24/04/2015 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.


Dear User,

We received a request to terminate your Virgin Media account and the
process has started by our Virgin Media Team,
Please give us 3 working Days to close your email account.
To cancel the termination request click on Cancel or (url)


All files on your Mail including (Inbox, Sent, Spam, Trash, Draft) will be deleted
and access to your virgin media address will be Denied.

Regards,
Account Services


************** Latest News 19/04/2015 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

From: webteam@virginmedia.com
Subject: Virgin Media Profile Update

Dear Customer,

Unfortunately, we have been unable to update your quick pay profile.
Please go to your My Account Here you can update your card details so that future payments are not delayed.
Once logged in you will be presented with a FORM
and from this you need to FILL the FORM which will confirm your full Quick Pay Update.

We look forward to hearing from you soon.

Yours sincerely
Virgin Media Payments Ltd.


************** Latest News 06/04/2015 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Subject: The payment for your latest Virgin Media bill could not be processed

Hello,

We could not process the payment for your latest Virgin Media bill.

Your billing details are either incomplete or out of date.

As a result your account was automatically scheduled for disconnection.

Scheduled disconnection date: 07 April, 2015.

To continue using your service uninterrupted please update your billing details.

Click here to update your billing details now.

Kind regards,

The Virgin Media team



************** Latest News 27/03/2015 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Subject: Virgin Media Urgent Billing Update

Welcome Virgin Media Account: [Removed]

Youre now all set up to receive your bills online.
The classic billing version of your Virgin Media will be replaced by our new version.
So its time to upgrade, before you lose your email access.
When your next bill is ready for you to see, well send you an e-mail to let you know.
Then simply log into Your Account and Update your billing details!

Sign into My Virgin Media.

New and improved payment system through PayPal.
When you upgrade your Virgin Media your email service wont be affected and youll keep all your old contacts, folders and messages.
Kind regards,

The Virgin Media Support Team

Copyright Virgin Media Ltd

************** Latest News 17/03/2015 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Dear Customer,

Your account have been suspended due to your billing information need to be updated for more security of your account
To reset click here now
Failure within 24hrs will cause deactivation of your account.

************** Latest News 13/03/2015 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Dear User

Congratulation,Your account have been rewarded with 33.5 Bonus
To get your bonus added to your account

Click Here To Login with Your Billing Information

Account Team

************** Latest News 09/03/2015 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Hello,

The Classic version of Virgin Media will be replaced by our new version on
09thMAR 2015. So its time to upgrade, before you lose your email access.

*When you upgrade your Virgin Media*

Your email service wont be affected and youll keep all your old contacts,
folders and messages. Plus youll get:

* faster email
* the latest spam protection
* unlimited email storage.

*How you can upgrade your account*

CLICK HERE TO UPGRADE YOUR ACCOUNT

Thanks for choosing Virgin Media,

Tom Mockridge
Virgin Media, CEO

************** Latest News 08/03/2015 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Dear Customer,
In our constant effort to improve your experience of our services,
Weve introduced extra security and more features with Virgin Media Quick Pay! Virgin Media Quick Pay profile is an upgrade to your existing Quick Pay account.
Just sign into My Virgin Media to complet your account Update.
Thank you for helping us serve you better.
Kind regards,
Virgin Media Payments Ltd

************** Latest News 01/03/2015 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.


Welcome.
Were just writing to let you know that your Direct Debit bill is ready.
Simply log into Your Account and Update your contact and billing details!

Just sign into My Virgin Media to complet your account Update.

As you go along, you can analyse 3 of your latest bills and view the last 12!
Kind regards,
Virgin Media Payments Ltd

************** Latest News 04/02/2015 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

donoreply@nltworld.co.uk

Greetings from Virgin Media,

We are upgrading our database, Please update your profile .

You can access your profile at http://www.virginmedia.com/

Thank you for using Virgin Media
If you choose to ignore our request, your account will remain limited until you update your account.

Please do not reply to this email, the address this email was sent from is not monitored. If you need to speak to us about this email, please refer to the Contact Us section of our website.



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