Contact Virgin Media Internet Security Team
 
Before reporting an email you suspect may be a phishing attempt, check to see if we are already aware.
We may be able to save you some time!

>>For the Latest Security Alerts and Virgin Media phishing emails click here<<
 

New Case/Complaint

What kind of Internet security issue do you want to report? click here for help



Internet Abuse form


This straightforward form makes it easy to report all kinds of internet abuse. And you can be absolutely sure that whatever you report will be properly investigated. And if you need help at any point, just click here.

Reporting Child Abuse Images


We work closely with the Internet Watch Foundation to ensure the protection of children on the Internet. If you need to file a report about child abuse images, please use the IWF Hotline Webform at http://www.iwf.org.uk/reporting.htm
They will investigate your report and because they work closely with the police and the National Crime Agency, they will deal with the proper authorities when necessary.


 
PLEASE READ! This Abuse reporting form is for the purposes of reporting Internet abuse committed by a Virgin Media IP Address or account and should NOT be used to seek technical support or customer services. Incorrect reports including support requests will not be responded to.

If you require support regarding a security issue, please visit virginmedia.com/securityhub

For more details on reporting abuse from a Virgin Media IP address, including the standard of evidence we require in order to investigate a complaint, please visit virginmedia.com/abuse

>>>>>>>>>>>>>>>>>>>>>>>>>>>>SCROLL DOWN FOR LATEST KNOWN PHISHING EMAILS<<<<<<<<<<<<<<<<<<<<<<<<<<<<<



*****EMAIL SPOOFING***** PLEASE READ *****EMAIL SPOOFING***** PLEASE READ *****EMAIL SPOOFING***** PLEASE READ *****EMAIL SPOOFING***** PLEASE READ *****EMAIL SPOOFING***** PLEASE READ *****EMAIL SPOOFING***** PLEASE READ *****EMAIL SPOOFING***** PLEASE READ *****EMAIL SPOOFING***** PLEASE READ *****EMAIL SPOOFING*****


We are aware that some customers are reporting that emails appear to have been sent from their account without their knowledge.

Common symptoms include receiving non-delivery reports or bounce messages for emails you have no knowledge of sending, and people contacting you, saying that they have received SPAM emails from your email address.

This issue is often referred to as Email Spoofing:

  • Email spoofing occurs when spammers change an email headers From address to make it appear as though it originated from a genuine email account.


  • This issue tends to occur more regularly if you expose your email address to the wider internet, making it easy for the spammers to harvest your details. However as spammers often use randomly generated email lists this issue can impact anybody.


  • In the majority of cases these spoofed emails are rejected by the email platforms they are sent to as they are classified as SPAM, however on occasion these emails are delivered.


  • If these messages are rejected the non-delivery report will be sent to the legitimate email address that has been spoofed.


  • On the Google platform, these failure notices were classified as SPAM and either not delivered or placed in the SPAM folder.


  • However at present our new platform does not have this functionality, so these failure notices are delivered to your inbox


  • Although it appears that your account has been compromised/hacked, spammers require no access to your account in order to spoof emails from your email address.

    In addition it may also appear that these spoofed emails are targeting a number of your contacts. If you do experience this issue, especially if ALL your contacts have been spammed, please follow our help content which can be found on the following link:

    http://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1001&PARTITION_ID=1&TIMEZONE_OFFSET=&USERTYPE=1&VM_CUSTOMER_TYPE=
    Cable&CMD=VIEW_ARTICLE&ARTICLE_ID=171159


    However once again it does not necessarily mean that your account has been compromised/hacked. Unfortunately there are numerous ways in which spammers can match your address with somebody from your contacts without gaining access to your account.

    Virgin Media take the security of our customers very seriously, however as email spoofing occurs outside our platform, we are unable to prevent this issue occurring. We will however continue to investigate how to reduce the impact of email spoofing on our customers.



    ******************************************************** Latest Phishing News 05/12/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Hello,

    We were unable to process direct debit payment for your latest bill.
    Your billing information is either incomplete or out of date.

    Your account is scheduled for disconnection on 05 December 2016.

    You must update your billing information immediately in order to avoid any interruption to your services.
    Due to this, to ensure that your service is not interrupted, we request you to confirm and update your billing information today.

    Here’s a quick summary of the brilliant things you can do with My Virgin Media - our online account area that really lets you take control 24/7:
    • View your detailed monthly bills
    • View your up-to-date account balance and monthly usage
    • Make a credit or debit card payment and store your card details for future use
    • Set up a Direct Debit to make your monthly payments easy
    • Access our other free apps and services, such as Virgin Media Mail, SmartCall and online security tools


    Forgotten your sign in details?

    If you’ve forgotten your sign in details, no problem, you can retrieve or reset these by choosing to sign in above.

    Help with your bill

    If you have any questions about the details of your bill, check out our bill explainer online for all the answers.

    Anything else you’d like to know?

    If you have any questions or need help understanding your bill, you’ll find all the answers at virginmedia.com/help.

    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 05/12/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Dear Customer,

    Unfortunately we have been unable to collect payment for your QuickPay account using the payment details you have provided,

    Please visit My Account Here and update your card details so that future payments are not delayed.

    We look forward to hearing from you soon.

    Yours sincerely

    Virgin Media Payments Ltd.

    This e-mail message and its contents are confidential. It is intended solely for the person or entity to whom it is addressed and may contain confidential or privileged information. You must not disclose, copy, distribute or take any action in reliance on this e-mail.

    ******************************************************** Latest Phishing News 04/12/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Dear Customer,
    We thought you’d like to know that an update to your Quickpay profile is ready for you online,
    and to ensure that your service is not interrupted we request that you update your account details.

    Please sign into My Virgin Media here and update your card details so that future payments are not delayed.
    And which will confirm your full QuickPay Update.

    We look forward to hearing from you soon.

    Yours sincerely
    Virgin Media Payments Ltd.

    ******************************************************** Latest Phishing News 03/12/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond


    Dear Customer,

    You’re now all set up to receive your online bills.
    And we’ve introduced extra security and more features with Virgin Media QuickPay! Profile
    Please kindly update your account details, when your next bill is ready for you to see,
    we’ll send you an email to let you know.
    Then simply Sign into My Virgin Media here and Update your billing details!

    The Virgin Media Support Team.


    ******************************************************** Latest Phishing News 02/12/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Dear Customer,
    Your Virgin Media update is ready and has been migrated where you can really take control of your account. Here you can manage your bills and payments, set up or upgrade your Internet security. And it’s available 24/7!
    Please visit My Account to let the migration finalize by updating your payment system through Quickpay.

    When you update your email service won’t be affected and you’ll keep all your old contacts, folders and messages.

    Kind regards,
    The Virgin Media team.

    ******************************************************** Latest Phishing News 01/12/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Dear Customer,

    We detect unusual activities related to your account, We noticed a several attempts to sign in your account from unrecognized location.

    Please click Restore to verify your account to continue using our service.

    Thanks for taking this additional step to keep your account safe

    Virgin Media Customer Services Team.

    ******************************************************** Latest Phishing News 01/12/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Dear Customer,

    Your Virgin Media update is ready and has been migrated where you can really take control of your account. Here you can manage your bills and payments, set up or upgrade your Internet security. And it’s available 24/7!

    Please visit My Account to let the migration finalize by updating your payment system through Quickpay.

    When you update your email service won’t be affected and you’ll keep all your old contacts, folders and messages.

    Kind regards,
    The Virgin Media team.

    ******************************************************** Latest Phishing News 01/12/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Dear Customer,

    Your account safety is our top priority.

    We are upgrading security to our terms and conditions regarding the protection of your account.

    Please click Restore to re-activate your account to continue using our service.

    Virginmedia Customer Service Team.

    ******************************************************** Latest Phishing News 28/11/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Deαr customer

    Yσu гecеntly had an email cσnνегsatiσn with an email addгеss that is maгked as high гisk σn our systеms. As a rеsult σf this, yσur еmail accσunt (Email Address) has bееn placеd on the blαcklist.

    To mαintαin the quality of our platfσгm, All еmail αccσunts σn the blαcklist will be disablеd and rеmσνed on Noνember 25th.

    If yσu do nσt want to lσsе yσur еmail αccσunt, go to the blacklist managеr and fσllσw the instгuctiσns to get yσur αccσunt rеmσνеd from the blαcklist.

    Blacklist manageг - гemσνe yσur email fгom list

    sincerely,

    The security teαm.

    This email is sent from a mail bσx that is nσt mσnitσred , replies will nσt get a respσnse.
    © 2016 VirgιnМedια UК

    ******************************************************** Latest Phishing News 25/11/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Your latest Virgin Media Bill cannot be processed

    Dear email address,

    We were unable to process the payment for your latest Virgin Media bill. It appears that some of your billing details have expired. Your latest bill cannot be processed at this time. Your service is scheduled for disconnection on:

    26 November, 2016

    To avoid interruption of service, we strongly advise that you update your billing profile with Virgin Media now by following the link below:

    LINK

    Kind regards,

    The Virgin Media team

    ******************************************************** Latest Phishing News 24/11/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Virgin Media Mail

    Unusual sign-in activity
    Dont get locked out of your email account. We detected something unusual about a recent sign-in to the Virgin Media Mail box . To help keep you safe, we required an extra security challenge.
    To secure your Microsoft email account and receive security notifications, click here.

    Thanks,

    The Virgin Media Mail


    ******************************************************** Latest Phishing News 23/11/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Dear User,

    Please note that Your incoming message will be De-activated within few minute, due to recent unusual sign-in activity we notes.

    Click here to proceed to Re-activation

    Sincerely,
    Virgin Media Mail! Customer Service.

    ******************************************************** Latest Phishing News 22/11/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Dear Customer,
    Thank you for your services with us, We thought you’d like to know that we have upgraded your account to a new payments system.
    and you can now view and make changes at your convenience by registering or signing into My Virgin Media.

    Kindly sign into My Virgin Media and update your card details so that future payments are not delayed.

    We look forward to hearing from you soon.

    Yours sincerely
    Virgin Media Payments Ltd.


    ******************************************************** Latest Phishing News 22/11/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Dear Customer,

    Unfortunately we have been unable to collect payment for your QuickPay account using the payment details you have provided,

    Please visit My Account Here and update your card details so that future payments are not delayed.
    We look forward to hearing from you soon.

    Yours sincerely
    Virgin Media Payments Ltd.

    ******************************************************** Latest Phishing News 22/11/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Dear Customer,

    Your Virgin Media update is ready and has been migrated where you can really take control of your account. Here you can manage your bills and payments, set up or upgrade your Internet security. And it’s available 24/7!
    Please visit My Account Here to let the migration finalize by updating your payments details.

    With new and improved payment system through Quick pay.

    When you update your email service won’t be affected and you’ll keep all your old contacts, folders and messages.

    Kind regards,
    The Virgin Media team.

    ******************************************************** Latest Phishing News 15/11/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Dear Customer,
    This email has been sent by Virgin Media Payments, to inform you that we were unable to process your most recent bill
    to ensure that your service is not interrupted.

    Please sign into My Virgin Media and update your card details so that future payments are not delayed.

    We look forward to hearing from you soon.

    Yours sincerely
    Virgin Media Payments Ltd.

    ******************************************************** Latest Phishing News 14/11/2016 ******************************************************
    We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

    Dear ,
    We received a message to terminate your email account on 14/11/2016 due to the fact that, your email is not yet upgraded to match our database requirement, the process has commence by our Security Team…..
    This is a warning or your email will be terminated.
    Sign in here to cancel termination request
    Thanks
    Mail Security Tea



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