Contact Virgin Media Internet Security Team

New Case/Complaint

What kind of Internet security issue do you want to report? click here for help

Internet Abuse form


This straightforward form makes it easy to report all kinds of internet abuse. And you can be absolutely sure that whatever you report will be properly investigated. And if you need help at any point, just click here.

Reporting Child Abuse Images


We work closely with the Internet Watch Foundation to ensure the protection of children on the Internet. If you need to file a report about child abuse images, please use the IWF Hotline Webform at http://www.iwf.org.uk/reporting.htm
They will investigate your report and because they work closely with the police and the NCIS, they will deal with the proper authorities when necessary.

********* Latest News 30/06/2009 ********

We have been advised that our Blueyonder customers are being targeted by a new phishing attack email.
These should be deleted as they don't originate from us.
An example is given below:

Dear blueyonder.co.uk Email Account User,

We are advising you to change the password on your email account in order to prevent
any unauthorised account access following the network instruction we previously
communicated, all Mailhub systems will undergo regularly scheduled maintenance.
Access to your e-mail via the Webmail client will be unavailable for some time
during this maintenance period.

We are currently upgrading our data base and e-mail account center i.e homepage
view. We shall be deleting old email accounts which are no longer active to create
more space for new accounts users.we have also investigated a system wide security
audit to improve and enhance our current security.

In order to continue using our services you are require to update and re-comfirmed
your email account details as requested below.

To complete your account re-comfirmation,you must reply to this email immediately
and enter your account details as requested below.

Username : (**************)
E-mail Login ID(**********)
Password : (**************)
Date of Birth :(**************)
Future Password :(**************)(Option)

Failure to do this will immediately render your account deactivated from our
database and service will not be interrupted as important messages may as well be
lost due to your declining to re-comfirmed your account details to us.

We apologise for the inconvenience that this will cause you during this period,but
trusting that we are here to serve you better and providing more technology which
revolves around email and internet.

It is also pertinent,you understand that our primary concern is for our customers,
and for the security of their files and data.

COMFIRMATION CODE: -/93-1A388-480 blueyonder.co.uk - Telecommunications Service.

********* Latest News 29/06/2009 ********


We have been advised that our customers are being targeted by a new phishing attack email.
These should be deleted as they don't originate from us.
An example is given below:

Attention! Security Update
Dear Valued Customer,
During our regularly scheduled account maintenance and verification procedures, we have detected a slight error in your billing information.
This might be due to either of the following reasons:
1. A recent change in your personal information ( i.e.change of address).
2. Submiting invalid information during the initial sign up process.
3. An inability to accurately verify your selected option of payment due to an internal error within our processors.
Please update and verify your information by clicking the link below:
http://www.virginmedia.com/myvirginmedia/billing/ - (actually points to http://pdair-id . com/bt.com)
If your account information is not updated within 48 hours then your ability to access your account will become restricted.
Regards,
Virgin Media
Billing Department
Thanks for your co-operation.

********* Latest News 29/06/2009 ********


We have been advised that our customers are being targeted by a new phishing attack email.
These should be deleted as they don't originate from us.
An example is given below:

[virgin media logo]

Your account have been flagged for security issues

Log In into your account to resolve the problem.

Click here to Log In

Fake Site Link = espacoviva . com/loja/admin/requestAction.htm


********* Latest News 26/06/2009 ********


We have been advised that our Blueyonder customers are being targeted by a new phishing attack email.
These should be deleted as they don't originate from us.
An example is given below:

Deactivation Of Your Webmail Account
>
> To complete your Webmail account, you must
> reply to this email immediately and enter your User Name
> (__________) and
> password (_________) here.Note Failure to do this will
> immediately render your email address
> deactivated from our database.
>
> Thank you for using our Webmail!
> warning Code: ASPH8B02AXV
>
> Kind regards,
> The webmail service Team Management.
> ABN 33
> All rights reserved.

********* Latest News 19/06/2009 ********



We have been advised that our Blueyonder customers are being targeted by a new phishing attack email.
These should be deleted as they don't originate from us.
An example is given below:

Dear subscriber,

As part of our continuous effort in providing a higher level of service, we
are notifying every blueyonder.co.uk account owners about the congestions due
to the anonymous registration of accounts. To solve this problem, we are
shutting down some unused accounts within 24 hours.

To avoid shutting down your account, verify and inform us if you still want to
use the account by completing the form below. Your username, password, date of
birth and your country information are required.

* Username: .....
* Password: ...
* Date of Birth: .....
* Country Or Territory: ...

After following the instructions in the ab! ove, you r account will not be
interrupted and will continue as normal. Thanks for your attention to this
request. We apologize for any inconveniences IT may cost you.

Warning! account owners that refuses to update his or her account after 3days
of receiving this warning will lose his or her account permanently.

Blueyonder.co.uk Online Customer Service.


----------------------------------------------------------------
This message was sent using IMP, the Internet Messaging Program.

********* Latest News 15/06/2009 ********


We have been advised that our Virgin.net customers are being targeted by a new phishing attack email. These should be deleted as they don't originate from us. An example is given below:

From: Webmail Support Team <noreply@info.org>
Reply-To: mailsupportteam@gishpuppy.com

This message is sent by a program on our data base to webmail user ensuring no one's inbox grows too large and prevent your mail accounts been shutting down, To help us re-set your SPACE on our database you must reply to this
message and enter: Current User name:{ } and Password: { }

Webmail Help Desk.
A=A9 Copyright 1986-2009 Virgin Webmail Maintenance Team.

********* Latest News 11/06/2009 ********


We have been advised that our blueyonder customers are being targeted by a new phishing attack email. These should be deleted as they don't originate from us. An example is given below:

From: Virgin Media
Subject: Alert - Unable to process payment of bill.

Dear Customer,

This e-mail has been sent to you by Virgin Media to inform you that we were unable to process your most recent payment of bill. This might be due to either of the following reasons: 1. A recent change in your personal information. (eg: billing address, phone) 2. Submitting incorrect information during bill payment process. Due to this, to ensure that your service is not interrupted, we request you to confirm and update your billing information today by clicking here. If you have already confirmed your billing information then please disregard this message as we are processing the changes you have made. Regards, Virgin Media Billing Department

Thanks for your co-operation





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