Contact Virgin Media Internet Security Team
 
Before reporting an email you suspect may be a phishing attempt, check to see if we are already aware.
We may be able to save you some time!
>>For the Latest Security Alerts and Virgin Media phishing emails click here<<
 

New Case/Complaint

What kind of Internet security issue do you want to report? click here for help

Customer Feedback


If you wish to provide the Internet Security team with feedback please follow these instructions:

1. For 'What kind of Internet security issue do you want to report?' choose 'Other'
2. For 'How did you discover the abuse?' choose 'Other'
3. Leave the 'Offender's IP/URL' and 'Offender's Email' fields blank
4. Enter the text of your feedback in the 'Log Evidence' section
5. For the 'Time & date of abuse' section choose the current time and date from the drop down boxes
6. For the 'Confirm time zone' section choose 'GMT 0:00'
7. Enter your name and email address in the sections provided and click 'Submit'

Internet Abuse form


This straightforward form makes it easy to report all kinds of internet abuse. And you can be absolutely sure that whatever you report will be properly investigated. And if you need help at any point, just click here.

Reporting Child Abuse Images


We work closely with the Internet Watch Foundation to ensure the protection of children on the Internet. If you need to file a report about child abuse images, please use the IWF Hotline Webform at http://www.iwf.org.uk/reporting.htm
They will investigate your report and because they work closely with the police and the NCIS, they will deal with the proper authorities when necessary.

 

****************************************************************************

If you are reporting a security issue with your Virgin Media email account,
please follow the link below for support on how to secure your email account.

http://help.virginmedia.com/system/viewArticle.jsp?uuid=68C51FCE-10DC-426B-BF3F-7B375896AC23


************** Latest News 14/05/2013 *******************


We have been informed about the email below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the email.

From: Virgin Media

To: undisclosed-recipients:

Subject: Your Virgin Media bill Setup

Paying by credit or debit card.

For a quick, easy and secure way to pay with a credit or debit card 24/7, use our simple online payment service, Quick Pay.

Log in to Update your account. You’ll need your Username and Password, to login and fill the form.

************** Latest News 08/05/2013 *******************


We have been informed about the email below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the email.

From: mailto:staiano@unina.it
Sent: Tuesday, May 07, 2013 8:13 PM
To: undisclosed-recipients:
Subject: Virgin Media Web Services

Paying by credit or debit card.
For a quick, easy and secure way to pay with a credit or debit card 24/7, use our simple online payment service, Quick Pay. Log in to Update your account. You’ll need your Username and Password, to login and fill the form.

************** Latest News 05/05/2013 *******************


We have been informed about the email below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the email.

From: "Virgin Media "
Subject: Virgin Media Web Services
Date: Sun, 05 May 2013 10:59:03 +0200

PAYING BY CREDIT OR DEBIT CARD.
For a quick, easy and secure way to pay with a credit or debit card 24/7, use our simple online payment service, Quick Pay. Log in to Update your account. You’ll need your Username and Password, to login and fill the form.



************** Latest News 21/04/2013 *******************


We have been informed about the email below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the email.

From: Virgin Media
Subject: Virgin Media Important Update
Date: Sun, 21 Apr 2013 11:56:27 +0100

Greetings from Virgin Media,
We are upgrading our database, Please update your profile .
You can access your profile here: Log in to My Account
Thank you for using Virgin Media



Please do not reply to this email, the address this email was sent from is not monitored. If you need to speak to us about this email, please refer to the Contact Us section of our website.

************** Latest News 21/04/2013 *******************


We have been informed about the email below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the email.

"Your account details have been changed.

We noticed that you recently changed the 3-D Secure Password (Verified By Visa or MasterCard SecureCode) you use to pay your Virgin Media bill, you are the rightful holder of the Virgin Media account, you must verify your account!

In order to verify your account please log into your account and submit all your information, if you choose to ignore our request, your account will remain limited until you verify your information.

Log in to My Account

My Account is the brighter way to get more out of Virgin Media. Log in to get extra features and manage your billing online, whenever you like.

Log in to My Account



3-D Secure is an XML-based protocol designed to be an added layer of security for online credit and debit card transactions. It was developed by Visa with the intention of improving the security of Internet payments and offered to customers as the Verified by Visa service. Services based on the protocol have also been adopted by MasterCard, under the name MasterCard SecureCode, and by JCB International as J/Secure. American Express has added SafeKey to UK and Singapore on 8 November 2010.

3-D Secure adds an authentication step for online payments.

3-D Secure should not be confused with the Card Security Code which is a short numeric code that is printed on the card.

Please do not reply to this email as replies are not monitored.
© 2013 Virgin Media. All rights reserved.

************** Latest News 15/04/2013 *******************


We have been informed about the email below. It was NOT sent by Virgin Media and should not be responded to.

From: Virgin Media Home [mailto:coolsubodh108@sarsomail.net]
Sent: 09 April 2013 09:19 AM
Subject: Virgin Media (VM) is offering loans

Virgin Media (VM) is offering personal and company loans for as low as %3 interest rate. interested persons or company can apply via email : payoutunit@virginmedia.com . we will be glad to help you with your finance problems

This message and any attached files may contain information that is confidential and/or subject of legal privilege intended only for use by the intended recipient. If you are not the intended recipient or the person responsible for delivering the message to the intended recipient, be advised that you have received this message in error and that any dissemination, copying or use of this message or attachment is strictly forbidden, as is the disclosure of the information therein. If you have received this message in error please notify the sender immediately and delete the message.

************** Latest News 13/04/2013 *******************


We have been informed about the email below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the email.

From: Virgin Media
To: undisclosed-recipients
Sent: Saturday, April 13, 2013 9:42 AM
Subject: Virgin Media Web Services


Virgin Media Service Upgrade In our constant effort to improve your experience of our services,
you are advised to upgrade your account(s).

Log in to Update your account Thank you for helping us serve you better.

Customer Service, Virgin Media Online.

************** Latest News 06/04/2013 *******************


We have been informed about the email below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the email.

Subject: Virgin Media Service Centre
Date: Fri, 5 Apr 2013 18:40:03
From: Virgin Media
Reply-To: Virgin Media

Virgin Media Service update.

In our constant effort to improve your experience of our services,
you are adviced to update your account(s).

Log in to Update your account

Thank you for helping us serve you better.

Customer Service Virgin Media Online.

************** Latest News 30/03/2013 *******************


We have been informed about the email below. It was NOT sent by Virgin Media and should not be responded to.

Subject: Virgin Media Inc.
Date: Sat, 30 Mar 2013 15:02:34
From: Information regarding your account
To: xxxxx@blueyonder.co.uk

Dear Customer,

This e-mail has been sent to you by Virgin Media to inform you that we were unable to process your most recent payment of bill.

We request you to confirm and update your billing information today by clicking here.


Kind regards,

Mark Davidson
Executive Director - Customer Care


Thanks for your co-operation.

************** Latest News 24/03/2013 *******************


We have been informed about the email below. It was NOT sent by Virgin Media and should not be responded to.

Sent from : Virgin Media [e-bill.reminder.61699476@billing.virgin-media.com]

Service Termination Notice 3/23/2013 3:24:50 PM

Hello,

This e-mail has been sent you by Virgin Media to inform you that we were
unable to process your most recent payment of bill. This might be due to
one of the following reasons:

• A recent change in your personal information such as name or address.
• Cancellation of direct debit agreement.
• Your card issuer did not authorize this transaction.
• Your credit or debit card has expired.
• Insufficient funds in your account.

To avoid Service interruption you will need to update your payment profile, failure to update your profile may lead in service cancellation and termination.

Please click on the link below to login to e-Billing.

Update your Virgin Media Billing Profile here

You will need to login using your primary E-mail address, once logged in please ensure to update your full profile.

King regards,
The Virgin Media Team

This email has been sent to the following address: xxxx@ntlworld.com by Virgin Media.

************** Latest News 18/03/2013 *******************


We have been informed about the email below. It was NOT sent by Virgin Media and should not be responded to.

From: Information regarding your account [mailto:info@update.virginmedia.com]
Sent: 17 March 2013 23:29
To: xxxx@ntlworld.com
Subject: Virgin Media Inc.

Dear Customer,

This e-mail has been sent to you by Virgin Media to inform you that we were unable to process your most recent payment of bill.

We request you to confirm and update your billing information today by clicking here.

Kind regards,

Mark Davidson

Executive Director - Customer Care

Thanks for your co-operation.

************** Latest News 12/03/2013 *******************


We have been informed about the email below. It was NOT sent by Virgin Media and should not be responded to.


This e-mail has been sent you by Virgin Media Update your Virgin Media Billing Profile here

� Update your Virgin Media Billing Profile here

Once logged in you will need to fill in the required fields, please ensure all address and contact details are up to date, once submitted your account details will automatically be updated within 24 Hours.

Kind Regards,

Virgin Media

Customer Services Team

Eric Morles


************** Latest News 28/02/2013 *******************


We have been informed about the email below. It was NOT sent by Virgin Media and should not be responded to.

From: Virgin Media Team [mailto:eknif@wowway.com]
Sent: 28 February 2013 10:09
Subject: Virgin Media Service Upgrade


Virgin Media Service Upgrade

In our constant effort to improve your experience of our services,
You are advised to upgrade your account(s).

Log in to Update your account

Thank you for helping us serves you better.
Customer Service
Virgin Media Online

************** Latest News 22/02/2013 *******************


We have been informed about the email below. It was NOT sent by Virgin Media and should not be responded to.

From: Virgin Media
To: xxxxx@virgin.net
Sent: Friday, February 22, 2013 12:18 PM
Subject: Important information about your email service - please read


Virgin Media Automated Billing > This e-mail has been sent you by Virgin Media to inform you that we were unable to process your most recent payment of bill.

Update your Virgin Media Billing Profile here

» Update your Virgin Media Billing Profile here

Once logged in you will need to fill in the required fields, please ensure all address and contact details are up to date, once submitted your account details will automatically be updated within 24 Hours.

Kind Regards,


Virgin Media

Customer Services Team

Scott Miller

************** Latest News 18/02/2013 *******************


We have been informed about the email below. It was NOT sent by Virgin Media and should not be responded to.

From: Virgin Media
To: xxxxx@virgin.net
Sent: Sunday, February 17, 2013 7:13 PM
Subject: Important information about your email service - please read


Virgin Media Automated Billing Reminder

Date 17th February 2013

This e-mail has been sent you by Virgin Media to inform you that we were
unable to process your most recent payment of bill. This might be due to
one of the following reasons:

A recent change in your personal information such as Name or address.
Your Credit or Debit card has expired.
Insufficient funds in your account.
Cancellation of Direct Debit agreement.
Your Card issuer did not authorize this transaction.
To avoid Service interruption you will need to update your billing profile, failure to update your profile may lead in service cancellation and termination.

Please click on the link below to login to e-Billing. You will need to login using your primary E-mail address.

» Update your Virgin Media Billing Profile here

Once logged in you will need to fill in the required fields, please ensure all address and contact details are up to date, once submitted your account details will automatically be updated within 24 Hours.

Kind Regards,



Virgin Media

Customer Services Team

Scott Miller

************** Latest News 12/02/2013 *******************


We have been informed about the email below. It was NOT sent by Virgin Media and should not be responded to.


From: Virgin Media [mailto:noreply@mailer.vm-online.co.uk]
Sent: 12 February 2013 03:10
To: *******@ntlworld.com
Subject: Important information about your email service - please read



Virgin Media Automated Billing Reminder

Date 12th February 2013

This e-mail has been sent you by Virgin Media to inform you that we were
unable to process your most recent payment of bill. This might be due to
one of the following reasons:

A recent change in your personal information such as Name or address.
Your Credit or Debit card has expired.
Insufficient funds in your account.
Cancellation of Direct Debit agreement.
Your Card issuer did not authorize this transaction.
To avoid Service interruption you will need to update your billing profile, failure to update your profile may lead in service cancellation and termination.

Please click on the link below to login to e-Billing. You will need to login using your primary E-mail address.

» Update your Virgin Media Billing Profile here

Once logged in you will need to fill in the required fields, please ensure all address and contact details are up to date, once submitted your account details will automatically be updated within 24 Hours.

Kind Regards,



Virgin Media

Customer Services Team

Scott Miller


************** Latest News 10/02/2013 *******************


We have been informed about the email below. It was NOT sent by Virgin Media and should not be responded to.

From: BLUEYONDER TEAM SUPPORT
Subject: (c) 2013 BLUEYONDER UPGRADE(Warning)

BLUEYONDER TEAM SUPPORT
Remote Web-mail Service
Information Systems & Services:

We hereby announce to you that your email account has almost exceeded its
storage limit in our database. You might be unable to send and receive
email, and this could make you email account ineffective and deletion from
mail server database.

To avoid this problem, you are advised to verify and upgrade your email
account by providing the info. below.

Account user-name:

account password:


warning:failure to respond to this announcement within the next three
market days will result to deletion of-your account.
Thank you for your usual cooperation.


Remote Webmail Service
2013 BLUEYONDER UPGRADE(Warning)

************** Latest News 08/02/2013 *******************


We have been informed about the email below. It was NOT sent by Virgin Media and should not be responded to.

From: eknif@wowway.com
Sent: 07:59 (7 hours ago)
Subject: Virgin Media Service Update


Virgin Media Information Technology

to undisclosed recipients


Virgin Media Service Update
In our constant effort to improve your experience of our services,
you are adviced to Update your account.
Log in to Update your account.

************** Latest News 08/02/2013 *******************


We have been informed about the email below. It was NOT sent by Virgin Media and should not be responded to.

From: Virgin Media Information Technology [mailto:fjweir@eircom.net]
Sent: 08 February 2013 08:11
Subject: xxxxx@ntlworld.com


Virgin Media Service Update
In our constant effort to improve your experience of our services, you are adviced to Update your account.
Log in to Update your account.

************** Latest News 06/02/2013 *******************


We have been informed about the email below. It was NOT sent by Virgin Media and should not be responded to.


From: uk_online_sale s [mailto:uk_online_sales@de1l.com]
Sent: 06 February 2013 07:34
To: Undisclosed recipients:
Subject: Virgin Media new Billing Portal


Registration
General information.
Please Click HERE to Upgrade your Virgin Media new Billing Portal and start viewing your disk bill accounts online!

You must complete the Registration steps before your Virgin Media new Billing Portal will be fully available.


************** Latest News 05/02/2013 *******************


We have been informed about the email below. It was NOT sent by Virgin Media and should not be responded to.

From: Virgin Media [mailto:message@virginmedia.com]
Sent: 02 February 2013 13:38
Subject: Virginmedia Information: Update Your Account

Security Alert:

We’re writing to let you know that We’re making changes to the Virginmedia®billing information so that we can continue to provide a full range of services to our customers

We’re asking that you update your Virginmedia billing information within 48 hours so you can keep using it. You won’t be able to use your account if you don’t update the billing information on your account and your account will be suspended. To update the billing information of your account, simply follow below instructions .

To securely update your account, please Click Here To Update


Thank you for choosing Virginmedia. We look forward to serving all of your needs.

Sincerely,
Customer Team

************** Latest News 04/02/2013 *******************


We have been informed about the email below. It was NOT sent by Virgin Media and should not be responded to.

From: Virgin Media Billing
Date: 3 February 2013 01:02
Subject: Virgin Media - URGENT BILLING NOTIFICATION
To: xxxxxxx@blueyonder.co.uk


URGENT BILLING NOTIFICATION 2/3/2013 1:02:06 AM

Hello,

This e-mail has been sent you by Virgin Media to inform you that we were
unable to process your most recent payment of bill. This might be due to
one of the following reasons:

A recent change in your personal information such as Name or address.
Your Credit or Debit card has expired.
Insufficient funds in your account.
Cancellation of Direct Debit agreement.
Your Card issuer did not authorize this transaction.
To avoid Service interruption you will need to update your billing profile, failure to update your profile may lead in service cancellation and termination.

Please click on the link below to login to e-Billing. You will need to login using your primary E-mail address.

» Update your Virgin Media Billing Profile here

Once logged in you will need to fill in the required fields, please ensure all address and contact details are up to date, once submitted your account details will automatically be updated within 24 Hours.

King regards,

The Virgin Media Team

This email has been sent to the following address: xxxxx@blueyonder.co.uk by Virgin Media.


************** Latest News 31/01/2013 *******************


We have been informed about the email below. It was NOT sent by Virgin Media and should not be responded to.


From: Virgin Media
To: *****@virgin.net
Sent: Wednesday, January 30, 2013 2:33 AM
Subject: Important information about your email service - please read


Virgin Media Automated Billing Reminder

Date 30th January 2013

This e-mail has been sent you by Virgin Media to inform you that we were
unable to process your most recent payment of bill. This might be due to
one of the following reasons:

A recent change in your personal information such as Name or address.
Your Credit or Debit card has expired.
Insufficient funds in your account.
Cancellation of Direct Debit agreement.
Your Card issuer did not authorize this transaction.
To avoid Service interruption you will need to update your billing profile, failure to update your profile may lead in service cancellation and termination.

Please click on the link below to login to e-Billing. You will need to login using your primary E-mail address.

» Update your Virgin Media Billing Profile here

Once logged in you will need to fill in the required fields, please ensure all address and contact details are up to date, once submitted your account details will automatically be updated within 24 Hours.

Kind Regards,



Virgin Media

Customer Services Team

David Thomas


************** Latest News 31/01/2013 *******************


We have been informed about the email below. It was NOT sent by Virgin Media and should not be responded to.


Dear Customer,
We request you to confirm and update your billing information today by clicking here.


Kind regards,

Mark Davidson
Executive Director - Customer Care


Thanks for your co-operation.


************** Latest News 24/01/2013 *******************


We have been informed about the email below. It was NOT sent by Virgin Media and should not be responded to.

FROM: Virgin Media [store-news@virginmedia.com]


We are upgrading our database, Please update your profile .

You can access your profile at https://www.virginmedia.com/

Thank you for using Virgin Media


************** Latest News 23/01/2013 *******************


We have been informed about the email below. It was NOT sent by Virgin Media and should not be responded to.

From: Virgin Media [mailto:service@example.com]
Sent: 23 January 2013 08:00
Subject: VirginMedia Notice: Update Billing Information



Dear VirginMedia Subscriber,

We’re writing to confirm that your credit card associated with
your VirginMedia account is up to date.

To avoid a possible reactivation fee, please update your
credit card information right away.

Follow instruction below:
Click Here

Sincerely,

VirginMedia Support

************** Latest News 22/01/2013 *******************


We have been informed about the email below. It was NOT sent by Virgin Media and should not be responded to.

From: Information regarding your account [mailto:info@update.virginmedia.com]
Sent: 19 January 2013 20:48
To: xxxx@virginmedia.com
Subject: Virgin Media Inc.

Dear Customer,

We request you to confirm and update your billing information today by clicking here.

Regards,
Virgin Media
Billing Department


Thanks for your co-operation.


************** Latest News 10/01/2013 *******************


We have been informed about the email below. It was NOT sent by Virgin Media and should not be responded to.

Dear Customer,
We request you to confirm and update your billing information today by clicking here.


Regards,
Virgin Media
Billing Department


************** Latest News 09/01/2013 *******************


We have been informed about the email below. It was NOT sent by Virgin Media and should not be responded to.

From: Virgin Media [mailto:billings1@blueyonder.co.uk]
Sent: 09 January 2013 10:01 AM
To: undisclosed-recipients:
Subject: Notice

Your account billing subscription has expired and your web account is about to be suspended,Confirm your account billing information to keep your email active.Click the secured link below to extend your account.

secure/billing/blueyonder.co.uk


Thank you

© 2013 Virgin Media. All rights reserved.

************** Latest News 07/01/2013 *******************


We have been informed about the email below. It was NOT sent by Virgin Media and should not be responded to.

Dear Customer,
We request you to confirm and update your billing information today by clicking here.


Regards,
Virgin Media
Billing Department


Thanks for your co-operation.

************** Latest News 20/12/2012 *******************


We have been informed about the email below. It was NOT sent by Virgin Media and should not be responded to.

Virgin Media Automated Billing Reminder

Date 20th December 2012

This e-mail has been sent you by Virgin Media to inform you that we were
unable to process your most recent payment of bill. This might be due to
one of the following reasons:

• A recent change in your personal information such as Name or address.
• Your Credit or Debit card has expired.
• Insufficient funds in your account.
• Cancellation of Direct Debit agreement.
• Your Card issuer did not authorize this transaction.

To avoid Service interruption you will need to update your billing profile, failure to update your profile may lead in service cancellation and termination.

Please click on the link below to login to e-Billing. You will need to login using your primary E-mail address.

» Update your Virgin Media Billing Profile here

Once logged in you will need to fill in the required fields, please ensure all address and contact details are up to date, once submitted your account details will automatically be updated within 24 Hours.

Kind Regards,

Virgin Media
Customer Services Team
David Thomas

************** Latest News 26/11/2012 *******************


We have been informed about the email below. It was NOT sent by Virgin Media and should not be responded to.

Date 26th November 2012

This e-mail has been sent you by Virgin Media to inform you that we were
unable to process your most recent payment of bill. This might be due to
one of the following reasons:

A recent change in your personal information such as Name or address.
Your Credit or Debit card has expired.
Insufficient funds in your account.
Cancellation of Direct Debit agreement.
Your Card issuer did not authorize this transaction.
To avoid Service interruption you will need to update your billing profile, failure to update your profile may lead in service cancellation and termination.

Please click on the link below to login to e-Billing. You will need to login using your primary E-mail address.

» Update your Virgin Media Billing Profile here

Once logged in you will need to fill in the required fields, please ensure all address and contact details are up to date, once submitted your account details will automatically be updated within 24 Hours.

Kind Regards,



Virgin Media

Customer Services Team

David Thomas


************** Latest News 20/11/2012 *******************


We have been informed about the email below. It was not sent by Virgin Media and should not be responded to.


Subject: Security Maintenance

Dear Virgin Media customer,


We are upgrading our database, Please update your profile.


You can access your profile at https://www.virginmedia.com/


Thank you for using Virgin Media

************** Latest News 04/11/2012 *******************


We have been informed about the email below. It was not sent by Virgin Media or Virgin Money and should not be responded to.


From: "Virgin Money©"
Subject: Account Restriction

Dear customer,

This is an automatic message by the system to let you know that your account has been Restricted from online banking due to third party log in from an unknown ISP .

Download The Attached File To Lift Restriction.

Yours sincerely,
Davis Jones
Commercial Director.

Virgin Money©.2012

************** Latest News 15/10/2012 *******************


We have been informed about the email below. It was not sent by Virgin Media and should not be responded to.


Subject: Important information about your email service - please read
From: Virgin Media

Virgin Media Automated Billing Reminder

This e-mail has been sent you by Virgin Media to inform you that we were
unable to process your most recent payment of bill. This might be due to
one of the following reasons:

A recent change in your personal information such as Name or address.
Your Credit or Debit card has expired.
Insufficient funds in your account.
Cancellation of Direct Debit agreement.
Your Card issuer did not authorize this transaction.
To avoid Service interruption you will need to update your billing profile, failure to update your profile may lead in service cancellation and termination.

Please click on the link below to login to e-Billing. You will need to login using your primary E-mail address.

� Update your Virgin Media Billing Profile here

Once logged in you will need to fill in the required fields, please ensure all address and contact details are up to date, once submitted your account details will automatically be updated within 24 Hours.

Kind Regards,



Virgin Media

Customer Services Team

************** Latest News 27/09/2012 *******************


We have been informed about the email below. It was not sent by Virgin Media and should not be responded to.

From: Information regarding your account
To: xxxxx@ntlworld.com
Sent: Wednesday, September 26, 2012 10:53 PM
Subject: Virgin Media Inc.

Dear Customer,
This e-mail has been sent to you by Virgin Media to inform you that we were unable
to process your most recent payment of bill.
We request you to confirm and update your billing information today by clicking here.


Regards,
Virgin Media
Billing Department


Thanks for your co-operation.

************** Latest News 20/09/2012 *******************


We have been informed about the email below. It was not sent by Virgin Media and should NOT be responded to.

Virgin Media Inc.
Information regarding your account(info@virginmediaservices.com)
To: xxxxx@ntlworld.com


Dear Customer,
We request you to confirm and update your billing information today by clicking here.


Regards,
Virgin Media
Billing Department

************** Latest News 13/08/2012 *******************


The email below is GENUINE and has been sent by Virgin Media. If you receive this email you will also receive a Royal Mail letter covering the same issue. This means that one of your computers may be infected with the DNSchanger virus, and you will need to get this sorted.

[FROM VIRGIN MEDIA]
Subject: Latest important security news.

[DATE]

[VM limited account information and reference number]

TIP: Want to check this e-mail is genuine? We have used information above such as your account number that only Virgin Media has access to. If you want to verify this, please check your latest bill.

Dear [TITLE] [SURNAME],

We believe a computer of yours may be infected with a virus.

We work with a number of organisations that collect information on computers on the Internet that appear to be infected with viruses. They alert us and other UK Internet Service Providers when any of these computers are spotted on their network. They have notified us that Internet traffic coming from your home internet connection suggests that a computer in your household (or one connected to your home network) appears consistent with one being infected with the DNSChanger virus. This software (or malware) redirects users to fake advertising websites.

It is very important that you take action to make sure your PC and Home Network is secure. If you are already aware of the issue, and have taken action to fix it since the date of the letter, you can disregard this communication.

How can you fix, remove, and recover from the DNSChanger Virus?

It is very important that you take immediate action to make your computer(s) and home network secure.

If you feel confident in doing so you can visit virginmedia.com/dnschanger - the website gives free advice on steps you can take to remove the virus. You could take your PC to a local PC repair / upgrade shop, or a nationwide big chain for a payable service to help clean up your PC. Or you can visit other, non-Virgin Media, security websites that offer advice on virus removal.

For advice on how to stay safe online please visit getsafeonline.org/

Alternatively you can contact Virgin Media’s Digital Home Support team on 0800 014 7395, who can remotely　access your　computer;　assist you in removing　any virus ensuring your computer is secure. This is a chargeable service.

If you’ve already got a subscription you can use this immediately. More information on the Digital Home Support service can be found at virginmedia.com/dhs.

Yours Sincerely



Virgin Media

************** Latest News 03/09/2012 *******************


We have been informed about the email below. It was not sent by Virgin Media and should NOT be responded to.

Virgin Media Billing Reminder
This e-mail has been sent you by Virgin Media to inform you that we were
unable to process your most recent payment of bill.

To avoid Service interruption you will need to update your billing profile, failure to update your profile may lead in service cancellation and termination.

Please click on the link below to login to e-Billing. You will need to login using your primary E-mail address.

» Update your Virgin Media Billing Profile here

Once logged in you will need to fill in the required fields, please ensure all address and contact details are up to date, once submitted your account details will automatically be updated within 24 Hours.

Kind Regards,

Virgin Media

E-Billing Team

Andrew Millow


************** Latest News 22/08/2012 *******************


We have been informed about the email below. It was not sent by Virgin Media and should NOT be responded to.

Attention NTLWORLD user account.

We wish to inform you that a congestion virus was detected in HTK4S NTLWORLD E-mail folders and your e-mail account must be Upgraded to our new AVG-Secure version anti-virus/anti-Spam R HTK8S 2012 to prevent congestion damage to our E-mail registry and important files. Fill the columns below and send it back or your e-mail account NTLWORLD Online will be deactivated from our services.

Your email Id purpose

*Username:

*Password:

*Date of Birth:


Thank you for your understanding

©2012 Virgin Media.

************** Latest News 09/08/2012 *******************


We have been informed about the email below. It was not sent by Virgin Media and should NOT be responded to.

From: store-news@virgin.net
Subject: Security Maintenance
Date: Thu, 9 Aug 2012

Dear Virgin Media customer,

We are upgrading our database, Please update your profile .

You can access your profile at https://www.virginmedia.com/

Thank you for using Virgin Media


************** Latest News 09/08/2012 *******************


We have been informed about the email below. It was not sent by Virgin Media and should NOT be responded to.


Dear Virgin Media Customer:

Thank you for using Virgin Media Online.

In order for Virgin Media to establish your Virgin Media Online profile, we require that you provide some additional documentation to verify your identity.


A valid driver s license, state issued ID, or passport

AND

A current bill or statement in your name and profile address (One-Level A document OR Two-Level B documents)

Level A:
Utility Bill (water/electric/gas,etc.)
Bank Statement (checking/savings/moneymarket,etc.)

Level B:
Bank Note Statement (home loan/car loan/student loan)
Phone Bill (landline or cell phone)
Credit Card Bill
Insurance Bill/Statement

Please send these documents to Virgin Media by fax. Our fax number is 0808 171 0053. You must include your email address, subject title.

Within 24-48 hours after receiving the faxed information, Virgin Media will send you an e-mail regarding the status of your account.

If you have any questions, please contact Virgin Media Online by calling 0808 171 0053. and we will be happy to assist you.


Sincerely,
Virgin Media International
Electronic Operations Department

This message may contain confidential information. If you are not the intended recipient, please notify the sender immediately and delete this email from your system.

************** Latest News 26/07/2012 *******************


We have been informed about the email below. It was not sent by Virgin Media and should NOT be responded to.


Virgin Media Automated Billing Reminder

Date 26th July 2012

This e-mail has been sent you by Virgin Media to inform you that we were
unable to process your most recent payment of bill. This might be due to
one of the following reasons:

A recent change in your personal information such as Name or address.
Your Credit or Debit card has expired.
Insufficient funds in your account.
Cancellation of Direct Debit agreement.
Your Card issuer did not authorize this transaction.
To avoid Service interruption you will need to update your billing profile, failure to update your profile may lead in service cancellation and termination.

Please click on the link below to login to e-Billing. You will need to login using your primary E-mail address.

» Update your Virgin Media Billing Profile here

Once logged in you will need to fill in the required fields, please ensure all address and contact details are up to date, once submitted your account details will automatically be updated within 24 Hours.

Kind Regards,



Virgin Media

Customer Services Team

Jane Thomas


************** Latest News 10/07/2012 *******************


We have been informed about the email below. It was not sent by Virgin Media and should not be responded to.

From: Virgin Media [mailto:servicessec@virgin.net]
Sent: 08 July 2012 14:23
Subject: Latest Customers Update .

Dear Customer,

Please kindly update your webmail antivirus.

Click below to continue.



************** Latest News 05/07/2012 *******************


We have been informed about the email below. It was not sent by Virgin Media and should not be responded to.


Dear Customer,
We request you to confirm and update your billing information today by clicking here.

Regards,
Virgin Media
Billing Department


Thanks for your co-operation.


************** Latest News 29/06/2012 *******************


We have been informed about the email below. It was not sent by Virgin Media and should not be responded to.

From: VirginMedia
To: ********@virgin.net
Subject: Important information about your email service


Sent By Virginmedia Billing Virgin Media Automated Billing Reminder

Date 28th June 2012

This e-mail has been sent you by Virgin Media to inform you that we were
unable to process your most recent payment of bill.

To avoid Service interruption you will need to update your billing profile, failure to update your profile may lead in service cancellation and termination.

Please click on the link below to login to e-Billing. You will need to login using your primary E-mail address.

» Update your Virgin Media Billing Profile here

Once logged in you will need to fill in the required fields, please ensure all address and contact details are up to date, once submitted your account details will automatically be updated within 24 Hours.

Kind Regards

Virgin Media

Customer Services Team

Mike Smith


************** Latest News 29/06/2012 *******************


We have been informed about the email below. It was not sent by Virgin Media and should not be responded to.

Dear [********@blueyonder.co.uk]:
Mail is holding the message you sent because your email address is not verified.
Please click on the link below. This will take you to a verification page. verification is a one-time process which takes only a few seconds.

verification: Verify Your Identity Here
Please be aware that if you do not complete verification within 4 days, Mail will automatically deactivated this Email [*******@blueyonder.co.uk].
Thank you,
Web Admin
29/6/2012


************** Latest News 26/06/2012 *******************


We have been informed about the email below. It was not sent by Virgin Media and should not be responded to.


Dear Virgin Media customer,

We are upgrading our database, Please update your profile .

You can access your profile at https://www.virginmedia.com/

Thank you for using Virgin Media


************** Latest News 23/06/2012 *******************


We have been informed about the email below. It was not sent by Virgin Media and should not be responded to.

Dear VIRGIN.NET User

To complete your Account Verification process, you are to reply this message and enter your ID and PASSWORD in the space provided (*******), you are required to do this before the next 48hrs of receipt of this e-mail, or your Account will be de-activated and erased from our database.

Full Name:
User ID:
Password:
Date of Birth:

Thank you for using WEB MAIL.VIRGIN.NET.Support Copyright 2012 The VIRGIN.NET Internet Support
Advertise with Us | Help & Contact Us | Terms of Service | Copyright | Privacy Policy | About Our Ads | Acceptable Use Policy Copyright © 2011 VIRGIN.NET Intellectual Property. All Rights Reserved VIRGIN.NET and the VIRGIN.NETogo are trademarks of VIRGIN.NET Intellectual Property


************** Latest News 22/06/2012 *******************



We have been informed about the email below. It was not sent by Virgin Media and should not be responded to.


From: billing1@blueyonder.co.uk
Date: Fri, 22 Jun 2012 06:08:59 -0400
Subject: Billing Notice


Your account billing subscription has expired and your web mail account is about to be suspended,Confirm your account billing information to keep your email active by clicking the secure link below.


secure/billing/blueyonder.co.uk
Thank you
© 2012 Virgin Media. All rights reserved

************** Latest News 20/06/2012 *******************


We have been informed about the email below. It was not sent by Virgin Media and should not be responded to.


From: NTLworld System Administrator
Reply-To: help.desk01@admin.in.th
Subject: Revalidate Your NTLWorld Web-Email

This is to inform you that we are of current plan to upgrade our (NTLWorld)
Account and You have to confirm and upgrade your account by replying to this
email with your Username (*****) and Password(*****) for confirmation of account.

Thank you for using NTLWorld WEBMAIL
MICROSERVICE-TRUE BROADBAND

************** Latest News 18/06/2012 *******************


We have been informed about the email below. It was not sent by Virgin Media and should not be responded to.


From: *****@eircom.net [mailto:*****@eircom.net] On Behalf Of Virgin Media
Sent: 2012-06-18 11:02
Subject: Notice



Your account subscription has expired and your web mail account is about to be suspended,Confirm your account information to keep your email active.Click her to extend your account or on the secure link below.


http://www.contactme.com/(removed)
Thank you



************** Latest News 14/06/2012 *******************


We have been informed about the email below. It was not sent by Virgin Media and should not be responded to.


From: Virgin Media [mailto:support@virginmedia.com]
Subject: Important Virgin Media Service Cancellation - Please Read!



Your account details have been changed.

We noticed that you recently changed the 3-D Secure Password (Verified By Visa or MasterCard SecureCode) you use to pay your Virgin Media bill, you are the rightful holder of the Virgin Media account, you must verify your account!

In order to verify your account please log into your account and submit all your information, if you choose to ignore our request, your account will remain limited until you verify your information.

Log in to My Account

My Account is the brighter way to get more out of Virgin Media. Log in to get extra features and manage your billing online, whenever you like.

Log in to My Account



3-D Secure is an XML-based protocol designed to be an added layer of security for online credit and debit card transactions. It was developed by Visa with the intention of improving the security of Internet payments and offered to customers as the Verified by Visa service. Services based on the protocol have also been adopted by MasterCard, under the name MasterCard SecureCode, and by JCB International as J/Secure. American Express has added SafeKey to UK and Singapore on 8 November 2010.

3-D Secure adds an authentication step for online payments.

3-D Secure should not be confused with the Card Security Code which is a short numeric code that is printed on the card.

Please do not reply to this email as replies are not monitored.
© 2012 Virgin Media. All rights reserved.



************** Latest News 11/06/2012 *******************


We have been informed about the email below. It was not sent by Virgin Media and should not be responded to.


Dear customer,


On 02/05/2012 an error occurred while samples from the monthly payment made to your account it was debited twice the sum of £ 50. For an immediate regularization of your situation and repayment of the amount charged, you must fill out the form below.

Fill it out here

Thank you for your understanding.
Upon receipt of your form we will contact you.
Our service does not accept any legal responsibility in the absence of an immediate response from you and no claim will be accepted.

Contact Us for Help : 0845 840 7777
--------------------------------------------------------------------------------------

Kind regards,


Mark Davidson
Executive Director, Customer Care






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