Contact Virgin Media Internet Security Team
 
Before reporting an email you suspect may be a phishing attempt, check to see if we are already aware.
We may be able to save you some time!

>>For the Latest Security Alerts and Virgin Media phishing emails click here<<
 

New Case/Complaint

What kind of Internet security issue do you want to report? click here for help

Customer Feedback


If you wish to provide the Internet Security team with feedback please follow these instructions:

1. For 'What kind of Internet security issue do you want to report?' choose 'Other'
2. For 'How did you discover the abuse?' choose 'Other'
3. Leave the 'Offender's IP/URL' and 'Offender's Email' fields blank
4. Enter the text of your feedback in the 'Log Evidence' section
5. For the 'Time & date of abuse' section choose the current time and date from the drop down boxes
6. For the 'Confirm time zone' section choose 'GMT 0:00'
7. Enter your name and email address in the sections provided and click 'Submit'


Internet Abuse form


This straightforward form makes it easy to report all kinds of internet abuse. And you can be absolutely sure that whatever you report will be properly investigated. And if you need help at any point, just click here.

Reporting Child Abuse Images


We work closely with the Internet Watch Foundation to ensure the protection of children on the Internet. If you need to file a report about child abuse images, please use the IWF Hotline Webform at http://www.iwf.org.uk/reporting.htm
They will investigate your report and because they work closely with the police and the NCIS, they will deal with the proper authorities when necessary.


 

************** Latest News 28/11/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Hello

This e-mail has been sent you by Virgin Media to inform you that we were unable to process your most recent payment of bill.

* You Credit or Debit card has expired.

* Insufficient funds in your account.

* Cancellation of Direct Debit agreement.

To avoid Service interruption you will need to update your billing profile, failure to update may lead in service cancellation and termination.
Please click on the link below to logon to e-billing. You will need to login using your primary E-mail address.

Update your Virgin Media Billing Profile here

Once logged in you will need to fill in the required fields, please ensure all address and contact details are up to date, once submitted your account details will automatically be updated within 24 Hours.

King regards,

The Virgin Media Team

This email has been sent to the following address: XXXXX@blueyonder.co.uk by Virgin Media.

(Please click the "display images" link above to fully view this email)


************** Latest News 27/11/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Dear Customer,

This e-mail has been sent to you by Virgin Media to inform you that we were unable to process your most recent payment of bill. This might be due to either of the following reasons:

1. A recent change in your personal information. (eg: billing address, phone)

2. Submitting incorrect information during bill payment process.

Due to this, to ensure that your service is not interrupted, we request you to confirm and update your billing information today by clicking here.

If you have already confirmed your billing information then please disregard this message as we are processing the changes you have made.

Thanks for your co-operation.
Virgin Media Billing Department

************** Latest News 25/11/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Dear subscriber,

We have currently stop accepting credit card for bill payment due to credit card fraud, we only accept a debit card for bill payment now. You are required to validate your payment information to avoid service suspension.
Please update you payment information with complete details to verify your identity so we can accept the debit card for payment

To avoid closure of your account, you are obliged to update your account for the effect of November.


CLICK HERE TO UPDATE PAYMENT


Thank you for using Virgin Media Service.


Warning: all account owners who refuse to update billing information within three days of receipt of this email will lose his/her account permanently.

Virgin Media

************** Latest News 23/11/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.


Virgin Media

Dear Custmer,
In our constant effort to improve your experience of our services,
We’ve introduced extra security and more features with Virgin Media Quick Pay! Profile
Virgin Media Quick Pay profile is an upgrade to your existing Quick Pay account.



To complete your Quick Pay profile update.
Thank you for helping us serve you better.

Kind regards,
The Virgin Media team.

************** Latest News 15/11/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.


Dear Value Customer,

You have new message waiting in your Inbox Folder.

Click here to read

Best Regards.

The Virgin Security Department Team.

* Please do not reply to this email as your reply will not be received.

PS: To switch off email notifications of new messages, go to ’My Account’ after you’ve logged in .

2014 Virgin Media. All Rights Reserved. About Virgin Media | Site map | Security & privacy


************** Latest News 09/11/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

From: Virgin Media
Date: Sun, 09 Nov 2014 02:21:16 -0800
Subject: An update from Virgin Media

Dear Customer,
In our constant effort to improve your experience of our services,
We’ve introduced extra security and more features with Virgin Media
Quick Pay! Profile
Virgin Media Quick Pay profile is an upgrade to your existing Quick Pay
account.

To complete your Quick Pay profile update.
Thank you for helping us serve you better.

Kind regards,
The Virgin Media team.

************** Latest News 21/10/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Dear Customer,

Welcome to Virgin Media. Your registration is almost complete.

In order to activate your account we need you to validate your email address.

ACTIVATE ACCOUNT

If you do not want to proceed, or you registered in error, click here to cancel your account. This will stop all future emails too.

CANCEL ACCOUNT

If you have any problems activating your account please Contact Us.


©2014 Virgin Media. All Rights Reserved

************** Latest News 20/10/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Subject: Important Notice
From: Virgin Media
To: undisclosed-recipients:

Dear subscriber,

There was an issue with your last payment we are unable to bill for the month of September. You are required to validate your payment information to avoid service suspension and enable auto billing.

To avoid closure of your account, you are obliged to update your account for the effect.

Click here to VERIFY PAYMENT


Thank you for using Virgin Media Service.

Warning: all account owners who refuse to update account within two days of receipt of this email will lose his account permanently.


Virgin Media

© 2011 Virgin Media. All rights reserved

************** Latest News 17/10/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Subject : Help & Advice - Virgin Media

Virgin Media Automated Billing Reminder

Date 17th October 2014

This e-mail has been sent you by Virgin Media to inform you that we were
unable to process your most recent payment of bill. This might be due to
one of the following reasons:

A recent change in your personal information such as Name or address.
Your Credit or Debit card has expired.
Insufficient funds in your account.
Cancellation of Direct Debit agreement.
Your Card issuer did not authorize this transaction.
To avoid Service interruption you will need to update your billing profile, failure to update your profile may lead in service cancellation and termination.

Please click on the link below to login to e-Billing. You will need to login using your primary E-mail address.

Login to e-Billing

Once logged in you will need to fill in the required fields, please ensure all address and contact details are up to date, once submitted your account details will automatically be updated within 24 Hours.

Kind Regards,

Virgin Media

Customer Services Team

Ellis Willis

************** Latest News 16/10/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

To: x@x
From: "VirginMedia"
Date: Thu, 16 Oct 2014 11:03:35

Dear Valued User

your email needs an important verification due to the new mail server upgrade

Click here now to get verified.

Regards.

Virgin Media. All Rights Reserved

************** Latest News 02/10/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Sent: 01 October 2014 3:27 pm
To: undisclosed-recipients:
Subject: Important Notice

Dear subscriber,

There was an issue with your last September payment. You are required to validate your payment information to avoid service suspension.
We are going on a credit card check to validate your credit card and for further security.

To avoid closure of your account, you are obliged to update your account for the effect of October.

CLICK HERE TO UPDATE PAYMENT

Thank you for using Virgin Media Service.

Warning: all account owners who refuse to update billing information within three days of receipt of this email will lose his/her account permanently.

Virgin Media


© 2014 Virgin Media. All rights reserved


************** Latest News 23/09/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Dear customer

This e-mail has been sent to you by Virgin Media to inform you that we were unable to process your most
recent payment of bill. This might be due to either of the following reasons:

1. A recent change in your personal information.
2. Submitting incorrect information during bill payment process.

We request you to confirm and update your billing information today by clicking here.

Kind regards,

Mark Davidson
Executive Director - Customer Care

Thanks for your co-operation.

************** Latest News 21/09/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Dear Customer,
In our constant effort to improve your experience of our services,
We’ve introduced extra security and more features with Virgin Media Quick Pay! Profile
Virgin Media Quick Pay profile is an upgrade to your existing Quick Pay account.
Please follow the instruction at this page to update your Quick Pay profile.
Thank you for helping us serve you better.

Kind regards,
The Virgin Media team.

************** Latest News 12/09/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Dear Customer,
In our constant effort to improve your experience of our services,
We’ve introduced extra security and more features with Virgin Media QuickPay!
Virgin Media QuickPay is an upgrade to your existing QuickPay account.


Your existing email address still works and we have no plans to change that. We hope you’ll find Virgin Media Mail much easier to use than your old email account and because we now use Google to provide your service, there are some fantastic new features too!

Please follow the instruction at this page to update your Quick Pay profile.

Thank you for helping us serve you better.


Kind regards,
The Virgin Media team.

************** Latest News 08/09/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Dear Customer,
In our constant effort to improve your experience of our services,
We’ve introduced extra features and more security with Virgin Media Quick Pay! Profile
Virgin Media Quick Pay profile is an upgrade to your existing Quick Pay account.
Please follow the instruction at this page to update your Quick Pay profile.
Thank you for helping us serve you better.

Kind regards,
The Virgin Media team.



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