Contact Virgin Media Internet Security Team
 
Before reporting an email you suspect may be a phishing attempt, check to see if we are already aware.
We may be able to save you some time!

>>For the Latest Security Alerts and Virgin Media phishing emails click here<<
 

New Case/Complaint

What kind of Internet security issue do you want to report? click here for help

Customer Feedback


If you wish to provide the Internet Security team with feedback please follow these instructions:

1. For 'What kind of Internet security issue do you want to report?' choose 'Other'
2. For 'How did you discover the abuse?' choose 'Other'
3. Leave the 'Offender's IP/URL' and 'Offender's Email' fields blank
4. Enter the text of your feedback in the 'Log Evidence' section
5. For the 'Time & date of abuse' section choose the current time and date from the drop down boxes
6. For the 'Confirm time zone' section choose 'GMT 0:00'
7. Enter your name and email address in the sections provided and click 'Submit'


Internet Abuse form


This straightforward form makes it easy to report all kinds of internet abuse. And you can be absolutely sure that whatever you report will be properly investigated. And if you need help at any point, just click here.

Reporting Child Abuse Images


We work closely with the Internet Watch Foundation to ensure the protection of children on the Internet. If you need to file a report about child abuse images, please use the IWF Hotline Webform at http://www.iwf.org.uk/reporting.htm
They will investigate your report and because they work closely with the police and the NCIS, they will deal with the proper authorities when necessary.


  Fraudulent Surveys

We have received a number of reports of fraudulent pop up surveys being presented to our customers when accessing the internet.
The survey purports to be from Virgin Media and offers a free gift on completion of the survey.
Once completed users are asked for their financial details to cover the cost of post and packaging.
After the bank details have been supplied a large sum of money is debited from the user’s bank account.

THIS IS NOT A VIRGIN MEDIA SURVEY

This issue is most likely caused by a browser extension/malware installed on the user’s device (PC, laptop, tablet) interacting with tracking cookies. The extension looks at what sites have been visited and then displays a pop-up survey which includes the name of one of those sites in order to give the pop-up an air of authenticity/legitimacy.

This can give the impression that Virgin Media is responsible for the pop-up. This is not the case. The pop-up appears because of the browser extension/malware.
Virgin Media takes your security very seriously. If you have experienced the above, we recommend that you take steps to ensure that your internet browsing is safe and secure. We would recommend all customers follow this advice.

1. Block pop-ups from untrusted sites

2. Install only reputable software and be careful during installation not to agree to the installation of additional software unless you are fully aware what it is and wish to install it

3. Check to see if your device has a virus
The best way to do this is by using an online virus scanner such as those detailed below:

eset.com/onlinescan *

bitdefender.co.uk/scanner/online/free.html *

4. Use your Internet Security package to remove the virus
If you don’t have a security package installed you can get award winning internet security F-Secure SAFE by signing into your account at virginmedia.com/myvirginmedia and go to My Apps. Once downloaded and installed it will immediately run a scan of your device.
F-Secure SAFE is included free of charge for 12 months with your Virgin Broadband and this should get rid of most viruses. If you already use F-Secure SAFE, make sure "Viruses and spyware scanning" is turned on.

5. Get up-to-date software
Keep your operating system and application software up-to-date. Install software patches so that attackers can’t take advantage of known problems or vulnerabilities. Many operating systems offer automatic updates. If this option is available, you should enable it.

6. Activate Virus Safe
In order to help prevent future infections it is recommended that you turn on Virus Safe, which is available as part of our free Web Safe service which can be found within My Virgin Media. Virus Safe will help you block access to web sites known to be infected or to distribute Malware. Full details can be found by signing in to your account at virginmedia.com/myvirginmedia.

7. Remove any suspicious programs that shouldn’t be installed from the Programs and Features section in Control Panel. **

8. Reset your browser to default settings and disable any browser extensions that you are not familiar with:
http://www.howtogeek.com/139916/how-to-view-and-disable-installed-browser-plug-ins-in-any-browser/ *

We also recommend you visit our security section in help & support at virginmedia.com/malware

If you would like further advice then our forum community will be happy to help. Just visit virginmedia.com/forums and join the conversation on our Internet Security board.

If you require expert assistance to deal with this issue why not use our payable Gadget Rescue***service to help secure your home devices? For more information on how our Gadget Rescue service can help please call 0800 014 7548 or visit virginmedia.com/gadgetrescue . Alternatively visit a high street or online service which offers a suitable payable solution to help secure your home devices.

For further advice about staying secure online, please visit http://www.getsafeonline.org/ *

Where can I find further information and advice?

For further advice, please visit the below websites:

http://www.pcworld.com/article/2046454/how-to-clean-and-secure-your-browser-like-a-pro.html *
http://malwaretips.com/blogs/remove-adware-popup-ads/ *


* These links to external sites are provided as a courtesy. Virgin Media are not responsible for the content of these sites or any problems encountered whilst applying these steps and we are unable to provide any technical support for such problems.

** These fixes are provided as a courtesy and we are not responsible for any problems encountered whilst applying these steps and we are not able to provide any technical support for such problems

*** Minimum system requirements and Acceptable Use Policy apply. Gadget Rescue is available on a monthly subscription basis (6 month minimum term applies) or as a "One-Off Fix" service. Gadget Rescue terms and conditions apply.

************** Latest News 02/07/2015 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

Hello,

We received a request to terminate your Blueyonder account and the
process has started by our Team,
Please give us 3 working Days to close your account.
To cancel the termination request click on Cancel or


All files on your blueyonder acoount including (Inbox, Sent, Spam, Trash, Draft) will be deleted
and access to your Email address will be Denied.

Regards,
Account Services

************** Latest News 28/06/2015 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

Date: 27 June 2015 13:23:05 BDT
Subject: Virgin Profile Update
To: undisclosed-recipients:
Reply-To: noreply@virginmedia.com

Dear Customer,
Unfortunately, we have been unable to update your QuickPay profile.

Please login to your My Account Here you can update your card details so that future payments are not delayed.
Once logged in you will be presented with a ’FORM’
and from this you need to ’FILL the FORM’ which will confirm your full Quick Pay Update.

We look forward to hearing from you soon.

Yours sincerely
Virgin Media Payments Ltd.

You have received this email because either you, or someone else using this email address, is a customer of Virgin Media.


************** Latest News 20/06/2015 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

Subject: Virgin Media Urgent Billing Update

Welcome Virgin Media Account: <**email_address>**

You’re now all set up to receive your bills online.
The classic billing version of your Virgin Media will be replaced by our new version.
So it’s time to upgrade, before you lose your email access.
When your next bill is ready for you to see, we’ll send you an e-mail to let you know.
Then simply log into Your Account and Update your billing details!

Sign into My Virgin Media.

New and improved payment system through PayPal.
When you upgrade your Virgin Media your email service won’t be affected and you’ll keep all your old contacts, folders and messages.

Kind regards,

The Virgin Media Support Team

Copyright © Virgin Media Ltd

************** Latest News 20/06/2015 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT open the attachment in the mail or respond.

Subject: Virgin Media Online Bill Payment Failed

Dear Sir/Madam,

Confirm and update your billing information

Save time and stay in control with My Account where you can manage your bills, make secure payments and more.

The card details we have on file for your Virgin Media services needs to be re-confirmed to bill you for your most recent service fees.

You must update your billing information immediately in order to avoid any interruption to your services.

Due to this, to ensure that your service is not interrupted, we request you to confirm and update your billing information today.

To do this we have attached a form to this email. Please download the form and follow the instructions on your screen.

Thank you

Virgin Media


This message is generated automatically. Please do not respond to this email. Emails are not monitored
© 2015 Virgin Media. All rights reserved

************** Latest News 28/06/2015 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

From: webteam@virginmedia.com
Date: 27 June 2015 13:23:05 BDT
Subject: Virgin Profile Update
To: undisclosed-recipients:
Reply-To: noreply@virginmedia.com


Dear Customer,
Unfortunately, we have been unable to update your QuickPay profile.

Please login to your My Account Here you can update your card details so that future payments are not delayed.
Once logged in you will be presented with a ’FORM’
and from this you need to ’FILL the FORM’ which will confirm your full Quick Pay Update.

We look forward to hearing from you soon.

Yours sincerely
Virgin Media Payments Ltd.

You have received this email because either you, or someone else using this email address, is a customer of Virgin Media.


************** Latest News 18/06/2015 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

Your account has been limited until we hear from you

We need your help resolving an issue with your account.
To give us time to work together on this, we’ve temporarily
limited what you can do with your account until the issue is resolved.

Re-Login to confirm your account status [Click here >]

This message should only by those who can read it addressed
and its content is not intended for use by any other person.

Copyright ©2014 Virgin Media. All rights reserved.


************** Latest News 14/06/2015 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

From: Virgin Media [mailto:noreply@virginmedia.com]
Sent: 13 June 2015 11:45
To: l@i.l
Subject: Virgin Media Profile Update

Dear Customer,
Unfortunately, we have been unable to collect payment for your ebill account using the payment details you have provided,
Please visit My Account Here and update your card details so that future payments are not delayed.
We look forward to hearing from you soon.

Yours sincerely
Virgin Media Payments Ltd.


************** Latest News 12/06/2015 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

Dear Customer,

Your Virgin Media bill for 11/06/2015 is ready and needs for your attention.

In total, your bill for this month is

You can find your bill here: virginmedia.com/ebill/

Is your bill more than you were expecting?
If so, here are a few reasons why it could be:

You could spend more minutes, texts or data that’s in your allowance.
You could have called or sent texts to numbers which can’t be taken from your allowance such as International, 0800, 0845 numbers or directory enquiries.
You have used your phone for calls, text or data whilst abroad.

Yours sincerely,
The Virgin Media team

About Virgin Media
Accessibility
Contact us
©2014 Virgin Media. All Rights Reserved

Logo

© 2015 Microsoft Terms Privacy & cookies Developers English (United Kingdom)


************** Latest News 09/06/2015 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

Dear Customer,
Unfortunately, we have been unable to complete an update on your payment details you’ve provided,
Please visit My Account Here and update your card details so that future payments are not delayed.
Thank you for helping us serve you better.

Kind regards,
The Virgin Media team.

************** Latest News 09/06/2015 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond

Dear Customer,
Unfortunately, we have been unable to collect payment for your ebill account using the payment details you have provided,
Please visit My Account Here and update your card details so that future payments are not delayed.
We look forward to hearing from you soon.

Yours sincerely
Virgin Media Payments Ltd.


************** Latest News 07/06/2015 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Subject: Virgin Media Profile Update
To:
From: Virgin Media

Dear Customer,
In our constant effort to improve your experience of our services,
you are adviced to update your account details.
Please visit My Account Here and update your account details so that future payments are not delayed.
We look forward to hearing from you soon.

Yours sincerely
Virgin Media Payments Ltd.


************** Latest News 31/05/2015 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Dear Customer,
An update for your Virgin Media profile, is online now and ready to view.
To view your update please visit My Account Here and update your card details so that future payments are not delayed.
We look forward to hearing from you soon.

Yours sincerely
Virgin Media Payments Ltd.

************** Latest News 28/05/2015 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

From: Virgin Media
Subject: Security Message

You have 1 new Security Message Reference for your Virgin Media Account!

Re-Login to confirm your account status

This message should only by those who can read it addressed
and its content is not intended for use by any other person.

Copyright ©2014 Virgin Media. All rights reserved.

************** Latest News 19/05/2015 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

From: Blueyonder
Subject: Unable to process your most recent payment of bill

Dear Customer,

This e-mail has been sent to you by Blueyonder to inform you that we were unable to
process your most recent payment of bill.This might be due to either of the
following reasons:

1. A recent change in your personal information. (eg: billing address, phone)
2. Submitting incorrect information during bill payment process.

Due to this, to ensure that your service is not interrupted, we request you to
confirm and update your billing information today by clicking here.

If you have already confirmed your billing information then please disregard this
message as we are processing the changes you have made.

Regards,
Virgin Media Billing Department

************** Latest News 17/05/2015 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Subject: Virgin Media Profile Update

Dear Customer.

You have received a new ebill update in your My Account.
Please go to your My Account Here you can update your card details so that future payments are not delayed. Once logged in you will be presented with a ’FORM’ and from this you need to ’FILL the FORM’ which will confirm your full Quick Pay Update.

Yours sincerely
Virgin Media Payments Ltd.

************** Latest News 3/05/2015 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.


Subject: Virgin Profile Update

Dear Customer,

Unfortunately, we have been unable to update your quick pay profile. Please go to your My Account Here you can update your card details so that future payments are not delayed.
Once logged in you will be presented with a ’FORM’
and from this you need to ’FILL the FORM’ which will confirm your full Quick Pay Update.

We look forward to hearing from you soon.

Yours sincerely
Virgin Media Payments Ltd.


************** Latest News 3/05/2015 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.


Welcome to Virgin Media,
There was an issue with your last subscription. Please use any of the below methods to update your contact and billing information.

Failure to revert will avert to service suspension.

--------------------------------------------------------------------------------

UPDATE YOUR PAYMENT METHOD
Update your credit card
Click this link to update or change the credit card you use to pay for your Virgin Media service every month.

--------------------------------------------------------------------------------

MAKE A ONE TIME PAYMENT
Make a One Time Payment
Make a One Time Payment.


View your customer agreement
View or print a copy of your Virgin Media customer agreement.

Read Virgin Media’s “Getting Started” customer guide
Learn more about using the Virgin Media service and all the features available to you.


************** Latest News 30/04/2015 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Subject: Your April Virgin Media bill is ready

Dear Sir/Madam,

Your Virgin Media bill for 29.04.2015 is prepared and waiting for your attention online.

In total, your bill for last month is (amount here)

You can learn your current bill here: virginmedia.com/mbill/1250019469

Is your payment more than you were expecting?
If so, here’s a few reasons why this might be:

You could have gone over the minutes, texts or data that’s aviable for you.
You could sent texts or have called to numbers that can’t be taken from your allowance such as International, 0800, 0845 numbers or directory enquiries.
You have used your phone for calls, text or data whilst abroad.

Regards,
The Virgin Media team


************** Latest News 24/04/2015 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.


Dear User,

We received a request to terminate your Virgin Media account and the
process has started by our Virgin Media Team,
Please give us 3 working Days to close your email account.
To cancel the termination request click on Cancel or (url)


All files on your Mail including (Inbox, Sent, Spam, Trash, Draft) will be deleted
and access to your virgin media address will be Denied.

Regards,
Account Services


************** Latest News 19/04/2015 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

From: webteam@virginmedia.com
Subject: Virgin Media Profile Update

Dear Customer,

Unfortunately, we have been unable to update your quick pay profile.
Please go to your My Account Here you can update your card details so that future payments are not delayed.
Once logged in you will be presented with a ’FORM’
and from this you need to ’FILL the FORM’ which will confirm your full Quick Pay Update.

We look forward to hearing from you soon.

Yours sincerely
Virgin Media Payments Ltd.


************** Latest News 06/04/2015 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Subject: The payment for your latest Virgin Media bill could not be processed

Hello,

We could not process the payment for your latest Virgin Media bill.

Your billing details are either incomplete or out of date.

As a result your account was automatically scheduled for disconnection.

Scheduled disconnection date: 07 April, 2015.

To continue using your service uninterrupted please update your billing details.

Click here to update your billing details now.

Kind regards,

The Virgin Media team



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