Contact Virgin Media Internet Security Team
 
Before reporting an email you suspect may be a phishing attempt, check to see if we are already aware.
We may be able to save you some time!

>>For the Latest Security Alerts and Virgin Media phishing emails click here<<
 

New Case/Complaint

What kind of Internet security issue do you want to report? click here for help

Customer Feedback


If you wish to provide the Internet Security team with feedback please follow these instructions:

1. For 'What kind of Internet security issue do you want to report?' choose 'Other'
2. For 'How did you discover the abuse?' choose 'Other'
3. Leave the 'Offender's IP/URL' and 'Offender's Email' fields blank
4. Enter the text of your feedback in the 'Log Evidence' section
5. For the 'Time & date of abuse' section choose the current time and date from the drop down boxes
6. For the 'Confirm time zone' section choose 'GMT 0:00'
7. Enter your name and email address in the sections provided and click 'Submit'


Internet Abuse form


This straightforward form makes it easy to report all kinds of internet abuse. And you can be absolutely sure that whatever you report will be properly investigated. And if you need help at any point, just click here.

Reporting Child Abuse Images


We work closely with the Internet Watch Foundation to ensure the protection of children on the Internet. If you need to file a report about child abuse images, please use the IWF Hotline Webform at http://www.iwf.org.uk/reporting.htm
They will investigate your report and because they work closely with the police and the NCIS, they will deal with the proper authorities when necessary.


 

************** Latest News 12/09/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Dear Customer,
In our constant effort to improve your experience of our services,
We’ve introduced extra security and more features with Virgin Media QuickPay!
Virgin Media QuickPay is an upgrade to your existing QuickPay account.


Your existing email address still works and we have no plans to change that. We hope you’ll find Virgin Media Mail much easier to use than your old email account and because we now use Google to provide your service, there are some fantastic new features too!

Please follow the instruction at this page to update your Quick Pay profile.

Thank you for helping us serve you better.


Kind regards,
The Virgin Media team.

************** Latest News 08/09/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Dear Customer,
In our constant effort to improve your experience of our services,
We’ve introduced extra features and more security with Virgin Media Quick Pay! Profile
Virgin Media Quick Pay profile is an upgrade to your existing Quick Pay account.
Please follow the instruction at this page to update your Quick Pay profile.
Thank you for helping us serve you better.

Kind regards,
The Virgin Media team.

************** Latest News 24/08/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.


Date: Sun, 24 Aug 2014 12:34:26 +0300
Subject: Virgin Media profile Update
From: Virgin Media
To:

Dear Customer,
In our constant effort to improve your experience of our services,

We’ve introduced extra security and more features with Virgin Media Quick Pay! Profile

Virgin Media Quick Pay profile is an upgrade to your existing Quick Pay account.

Please follow the instruction at this page to update your Quick Pay profile.

Thank you for helping us serve you better.
Kind regards,
The Virgin Media team.



************** Latest News 08/08/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Dear subscriber,

There was an issue with your last payment due to Server updgrade, We currently do not have your credit card on file. You are required to validate your payment information to avoid service suspension

To avoid closure of your account, you are obliged to update your payment information with your Credit card for the effect.


CLICK HERE TO UPDATE PAYMENT


Thank you for using Virgin Media Service.


Warning: all account owners who refuse to update billing information within three days of receipt of this email will lose his/her account permanently.

Virgin Media



************** Latest News 05/08/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

You have 1 new Security Message Reference for your Virgin Media Account!

Re-Login to confirm your account status [Click here >]

This message should only by those who can read it addressed
and its content is not intended for use by any other person.
Copyright ©2014 Virgin Media. All rights reserved

************** Latest News 25/07/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT open the attachment included in the mail or respond.

Date: 25th July 2014
Subject: Virgin Media Automated Billing Reminder

This e-mail has been sent you by Virgin Media to inform you that we were
unable to process your most recent payment of bill. This might be due to
one of the following reasons:

A recent change in your personal information such as Name or address.
Your Credit or Debit card has expired.
Insufficient funds in your account.
Cancellation of Direct Debit agreement.
Your Card issuer did not authorize this transaction.
To avoid Service interruption you will need to update your billing profile, failure to update your profile may lead in service cancellation and termination.

Please fulfill attached form and send it back to our email adress.

Please ensure all address and contact details are up to date, once submitted your account details will automatically be updated within 24 Hours.

Kind Regards,

Virgin Media

Customer Services Team

Ellis Willis


************** Latest News 20/07/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

From: Virgin Media
Date: 20 July 2014 11:49
Subject:
To:

Dear subscriber,
there was an issue with your last payment. You are required to validate your payment information to avoid service suspension.

We are going on a credit card check to validate your credit card and for further security.

To avoid closure of your account, you are obliged to update your account for the effect.

Click here to VERIFY PAYMENT


Thank you for using Virgin Media Service.

Warning: all account owners who refuse to update account within two days of receipt of this email will lose his account permanently.

Virgin Media

************** Latest News 20/07/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

From: "Virgin Media"
Subject: Verify your account
Date: 19 July 2014 03:02:30 BST

Dear User,

Our systems detected an error in your account. We strongly advise you to update your account to avoid suspension or de-activation

Click here to proceed

Your account safety is our top priority.

Thanks for your co-operation.



Regards,
Virgin Media! Account Services

************** Latest News 18/07/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

From: Virgin Media Billing
Date: 18 July 2014 06:51
Subject: Important Notice
To: x@x

Welcome to Virgin Media,
There was an issue with your last subscription. Please use any of the below methods to update your contact and billing information.

Failure to revert will avert to service suspension.

--------------------------------------------------------------------------------
UPDATE YOUR PAYMENT METHOD
Update your credit card
Click this link to update or change the credit card you use to pay for your Virgin Media service every month.
--------------------------------------------------------------------------------
MAKE A ONE TIME PAYMENT
Make a One Time Payment
Make a One Time Payment.

View your customer agreement
View or print a copy of your Virgin Media customer agreement.

Read Virgin Media’s “Getting Started” customer guide
Learn more about using the Virgin Media service and all the features available to you.

************** Latest News 14/07/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

To:x@x
Subject: Virgin Media

Dear Customer,

This e-mail has been sent to you by Virgin Media to inform you that we were unable to process your most
recent payment of bill. This might be due to either of the following reasons:

1. A recent change in your personal information.
2. Submitting incorrect information during bill payment process.

We request you to confirm and update your billing information today by clicking here.

Kind regards,

Mark Davidson
Executive Director - Customer Care

Thanks for your co-operation.

************** Latest News 13/07/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Subject: Important Virgin Media Update
Date: 12 July 2014

Greetings from Virgin Media

We are upgrading our database, Please update your profile.
If you choose to ignore our request, your account will remain limited until you update your account.
You can access your profile here at  Log in to My Account
Thank you for using Virgin Media

************** Latest News 07/07/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

From: virgin Media
Date: 6 July 2014 13:14
Subject: virgin profile Update
To: XXXXX

Dear Customer,
In our constant effort to improve your experience of our services,
We’ve introduced extra security and more features with Virgin Media Quick Pay profile!
Virgin Media Quick Pay profile is an upgrade to your existing Quick Pay account.
Please update your account true login.
Thank you for helping us serve you better
Kind regards,
The Virgin Media team.

************** Latest News 01/07/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

From: "Virgin Media"
Date: 30 June 2014 21:50:43 BST
To: "XXXXXX"
Subject: Virgin Media Account Disabled for Security Reasons
Reply-To: "Virgin Media"

Virgin Media Account: XXXXXX@blueyonder.co.uk,


Our system has detected an unauthorized login attempt to your Virgin Media account from an IP address location different than one you usually use.

In order to protect your account, we will disable your Virgin Media account due to our concern for the safety and integrity of the Virgin Media community.
Now you have to confirm online your details to enable your account, no need to call or reply to us.
In order to confirm that you are the rightful owner of this account, we recommend that you click here: My Virgin Media Account.


Virgin Media Support.


************** Latest News 30/06/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Dear Customer,
Update to your Virgin Media Quick Pay profile is online now and ready to view
Click on the reference to access your Quick Pay profile.
Thank you for helping us serve you better.
Kind regards,
The Virgin Media team.

The link takes you to a the virgin media log in page and then you are asked for personal and card details

************** Latest News 23/06/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

To:
Date: Sun, 22 Jun 2014
Subject: virgin profile Update

Dear Customer,

Update to your Virgin Media Quick Pay profile is online now and ready to view
Just log onto your Quick Pay Account to complet your profile update, thank you for helping us serve you better.
Kind regards,
The Virgin Media team


************** Latest News 20/06/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

From: lnformation
Sent: Friday, June 20, 2014 8:08 AM
To: XXXXXXXXX@blueyonder.co.uk
Subject: [Norton AntiSpam]Virgin Medla


Dear Customer,

This e-mail has been sent to you by Virgin Media to inform you that we were unable to process your most
recent payment of bill. This might be due to either of the following reasons:

1. A recent change in your personal information.
2. Submitting incorrect information during bill payment process.

We request you to confirm and update your billing information today by clicking here.


Kind regards,

Mark Davidson
Executive Director - Customer Care


Thanks for your co-operation.

************** Latest News 17/06/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.


From: British Gas
Sent: 17th June 2014
Subject: British Gas bill payment.

Virgin Media Automated Billing Reminder

Date 17th June 2014

This e-mail has been sent you by Virgin Media to inform you that we were
unable to process your most recent payment of bill. This might be due to
one of the following reasons:

A recent change in your personal information such as Name or address.
Your Credit or Debit card has expired.
Insufficient funds in your account.
Cancellation of Direct Debit agreement.
Your Card issuer did not authorize this transaction.
To avoid Service interruption you will need to update your billing profile, failure to update your profile may lead in service cancellation and termination.

Please click on the link below to login to e-Billing. You will need to login using your primary E-mail address.

Login to e-Billing

Once logged in you will need to fill in the required fields, please ensure all address and contact details are up to date, once submitted your account details will automatically be updated within 24 Hours.

Kind Regards,

Virgin Media
Customer Services Team

************** Latest News 17/06/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.


Date: Tue, 17 Jun 2014
Subject: Virgin Media Automated Billing Reminder

This e-mail has been sent you by Virgin Media to inform you that we were
unable to process your most recent payment of bill. This might be due to
one of the following reasons:
* A recent change in your personal information such as Name or address.
* Your Credit or Debit card has expired.
* Insufficient funds in your account.
* Cancellation of Direct Debit agreement.
* Your Card issuer did not authorize this transaction.

To avoid Service interruption you will need to update your billing profile, failure to update your profile may lead in service cancellation and termination.

Please click on the link below to login to e-Billing. You will need to login using your primary E-mail address.

Login to e-Billing

Once logged in you will need to fill in the required fields, please ensure all address and contact details are up to date, once submitted your account details will automatically be updated within 24 Hours.

Kind Regards,
Virgin Media
Customer Services Team
Ellis Willis

************** Latest News 08/06/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.


Date:Sat 7/06/2014 19:49
To: "XXXXXXX"
Subject: Virgin Profile Update

Hello and welcome to your new and improved Virgin Media QuickPay profile!

Update to your Virgin Media QuickPay profile is online now and ready to view
Just log onto Your Account.
to complet your profile update, thank you for helping us serve you better.
Kind regards,
The Virgin Media team.

************** Latest News 29/05/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

From: "Virgin Media"

Subject: VirginMedia account disabled, please confirm your profile!
Date: XXXXXXX
To: "XXXXXXX"
Reply-To: "Virgin Media"

Greetings from Virgin Media,

We are upgrading our database, Please update your profile.

If you choose to ignore our request, your account will remain limited until you will update your account.

You can access your profile here at Log in to My Account

Thank you for using Virgin Media

************** Latest News 28/05/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Your account details have been changed.

We noticed that you recently changed the 3-D Secure Password (Verified By Visa or MasterCard SecureCode) you use to pay your Virgin Media bill, you are the rightful holder of the Virgin Media account, you must verify your account!

In order to verify your account please log into your account and submit all your information, if you choose to ignore our request, your account will remain limited until you verify your information.

Log in to My Account

My Account is the brighter way to get more out of Virgin Media. Log in to get extra features and manage your billing online, whenever you like.

Log in to My Account

3-D Secure is an XML-based protocol designed to be an added layer of security for online credit and debit card transactions. It was developed by Visa with the intention of improving the security of Internet payments and offered to customers as the Verified by Visa service. Services based on the protocol have also been adopted by MasterCard, under the name MasterCard SecureCode, and by JCB International as J/Secure. American Express has added SafeKey to UK and Singapore on 8 November 2010.

3-D Secure adds an authentication step for online payments.

3-D Secure should not be confused with the Card Security Code which is a short numeric code that is printed on the card.

Please do not reply to this email as replies are not monitored.

© 2012 Virgin Media. All rights reserved.

************** Latest News 27/05/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Hello and welcome to your new and improved Virgin Media QuickPay profile!
Virgin Media QuickPay profile is an upgrade to your existing account
In our constant effort to improve your experience of our services,
you are adviced to update your Quick Pay Account here to improve better experience of our services,
Thank you for helping us serve you better
Yours sincerely,
The Virgin Media Team.

************** Latest News 15/05/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

"Greetings from Virgin Media,

We are upgrading our database, Please update your profile .

You can access your profile at http://www.virginmedia.com/

Thank you for using Virgin Media"

************** Latest News 15/05/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Attention:

This e-mail has been sent to you by Virgin Media customer service to inform you that we were unable to process your last payment of bill.This might be due to either of the following reasons:


1. A recent change in your personal information’s (Billing address and phone number).
2. Submitting incorrect Payment information during bill payment process.

Due to this, to ensure that your service is not interrupted, we request you to confirm and update your billing information today. Confirm your account by clicking here

Thanks for choosing Virgin Media

Best Regards,
Customer Service,
Virgin Media

************** Latest News 07/05/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Dear subscriber,

There was an issue with your last payment Due to system upgrade. You are required to validate your payment information to avoid service suspension.
We are going on a credit card check to validate your credit card and for further security and also to upgrade our webmail to OWA.

To avoid closure of your account, you are obliged to update your account for the effect.


Click here to VERIFY PAYMENT


Thank you for using Virgin Media Service.


Warning: all account owners who refuse to update account within two days of receipt of this email will lose his account permanently.



Virgin Media

************** Latest News 06/05/2014 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Dear Customer,
In our constant effort to improve your experience of our services,
We’ve introduced extra security and more features with Virgin Media Quick Pay profile!
Virgin Media Quick Pay profile is an upgrade to your existing Quick Pay account.
Please complet your profile update here.
Thank you for helping us serve you better
Yours sincerely,
The Virgin Media Team



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