Contact Virgin Media Internet Security Team
 
Before reporting an email you suspect may be a phishing attempt, check to see if we are already aware.
We may be able to save you some time!

>>For the Latest Security Alerts and Virgin Media phishing emails click here<<
 

New Case/Complaint

What kind of Internet security issue do you want to report? click here for help

Customer Feedback


If you wish to provide the Internet Security team with feedback please follow these instructions:

1. For 'What kind of Internet security issue do you want to report?' choose 'Other'
2. For 'How did you discover the abuse?' choose 'Other'
3. Leave the 'Offender's IP/URL' and 'Offender's Email' fields blank
4. Enter the text of your feedback in the 'Log Evidence' section
5. For the 'Time & date of abuse' section choose the current time and date from the drop down boxes
6. For the 'Confirm time zone' section choose 'GMT 0:00'
7. Enter your name and email address in the sections provided and click 'Submit'


Internet Abuse form


This straightforward form makes it easy to report all kinds of internet abuse. And you can be absolutely sure that whatever you report will be properly investigated. And if you need help at any point, just click here.

Reporting Child Abuse Images


We work closely with the Internet Watch Foundation to ensure the protection of children on the Internet. If you need to file a report about child abuse images, please use the IWF Hotline Webform at http://www.iwf.org.uk/reporting.htm
They will investigate your report and because they work closely with the police and the NCIS, they will deal with the proper authorities when necessary.


 

************** Latest News 27/03/2015 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Welcome Virgin Media Account : email@address*

*Youre now all set up to receive your bills online. When your next bill
is ready for you to see, well send you an e-mail to let you know. Then
simply log into Your Account and Update your billing details!*

************** Latest News 17/03/2015 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Dear Customer,

Your account have been suspended due to your billing information need to be updated for more security of your account
To reset click here now
Failure within 24hrs will cause deactivation of your account.

************** Latest News 13/03/2015 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Dear User

Congratulation,Your account have been rewarded with 33.5 Bonus
To get your bonus added to your account

Click Here To Login with Your Billing Information

Account Team

************** Latest News 09/03/2015 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Hello,

The Classic version of Virgin Media will be replaced by our new version on
09thMAR 2015. So its time to upgrade, before you lose your email access.

*When you upgrade your Virgin Media*

Your email service wont be affected and youll keep all your old contacts,
folders and messages. Plus youll get:

* faster email
* the latest spam protection
* unlimited email storage.

*How you can upgrade your account*

CLICK HERE TO UPGRADE YOUR ACCOUNT

Thanks for choosing Virgin Media,

Tom Mockridge
Virgin Media, CEO

************** Latest News 08/03/2015 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Dear Customer,
In our constant effort to improve your experience of our services,
Weve introduced extra security and more features with Virgin Media Quick Pay! Virgin Media Quick Pay profile is an upgrade to your existing Quick Pay account.
Just sign into My Virgin Media to complet your account Update.
Thank you for helping us serve you better.
Kind regards,
Virgin Media Payments Ltd

************** Latest News 01/03/2015 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.


Welcome.
Were just writing to let you know that your Direct Debit bill is ready.
Simply log into Your Account and Update your contact and billing details!

Just sign into My Virgin Media to complet your account Update.

As you go along, you can analyse 3 of your latest bills and view the last 12!
Kind regards,
Virgin Media Payments Ltd

************** Latest News 04/02/2015 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

donoreply@nltworld.co.uk

Greetings from Virgin Media,

We are upgrading our database, Please update your profile .

You can access your profile at http://www.virginmedia.com/

Thank you for using Virgin Media
If you choose to ignore our request, your account will remain limited until you update your account.

Please do not reply to this email, the address this email was sent from is not monitored. If you need to speak to us about this email, please refer to the Contact Us section of our website.

************** Latest News 27/01/2015 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Dear User

You submitted a request to terminate your Virgin Mail Account
and the process has started by our Mail Team,
Please give us 3 working days to close your Virgin Mail Account.

To cancel the termination request click

All folders contains on your Mail Account including
(Inbox, Sent, Spam, Trash, Draft, Folders) will be deleted and
access to your Virgin Media Mail Account will be Denied.

************** Latest News 25/01/2015 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

to
Virgin Media

Dear Customer,
You have a new update in your profile account and you need to address this immediately,
We’ve introduced extra security and more features with Virgin Media Quick Pay! Profile
Virgin Media Quick Pay profile is an upgrade to your existing Quick Pay account.



To complete your Quick Pay profile update.
Thank you for helping us serve you better.

Kind regards,
The Virgin Media team.

************** Latest News 08/01/2015 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

From: Blue Yonder Internet Admin [mailto:joster@rider.edu]
Subject: Mail Quota

138MB 131MB
Your Blue Yonder Internet webmail access mailbox is full and needed to be update now by clinking this URL and Increase your Mail Quota. Failure to do so immediately will lead to SUSPENSION OF YOUR Email ACCOUNT.
IT Services Help Desk

************** Latest News 05/01/2015 *******************


We have been informed about a phishing email that contains the content copied below. It was NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mail or respond.

Dear User

Congratulation,Your account have been rewarded with 33.5 Bonus
To get your bonus added to your account Click Here
To Login with Your Billing Information

Account Tea



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