Contact Virgin Media Internet Security Team

New Case/Complaint

What kind of Internet security issue do you want to report? click here for help

Internet Abuse form


This straightforward form makes it easy to report all kinds of internet abuse. And you can be absolutely sure that whatever you report will be properly investigated. And if you need help at any point, just click here.


Reporting Child Abuse Images


We work closely with the Internet Watch Foundation to ensure the protection of children on the Internet. If you need to file a report about child abuse images, please use the IWF Hotline Webform at http://www.iwf.org.uk/reporting.htm
They will investigate your report and because they work closely with the police and the NCIS, they will deal with the proper authorities when necessary.


If you want to report abuse that relates to telephone or TV services, or you have a more general enquiry, just click here.


********Important News 10/06/08********

We have been advised that Virgin Media customers are receiving the following email. Just to let you know we haven't sent this email, and it should be deleted.

From: Virginmedia.com [mailto:security.update@Virginmedia.com]
Sent: 09 June 2008 16:17
To: security.update@Virginmedia.com
Subject: IMPORTANT SECURITY ALERT!


Dear Virginmedia Subscriber,


We regret to announce to you that, we would be making some vital maintenances on our web mail service. During this process, you might experience login problems, while accessing your account. A much needed Security Update and maintenance is to be carried out shortly. All Users are hereby, required to carry out a simple maintenance process and test on their computers. Failure to do this, would render your email address deactivated from our database immediately to enable us create more spaces for new users and maintain a higher security standard.


To carry out this maintenance process and to keep your account active during and after this Security Update process,
please click HERE and follow instructions on the next page. It is advised you complete the maintenance process immediately, to avoid permanent deactivation of this account and service suspension. Please, help us improve on our services.


NOTE: If the above Link is broken, reply back to this email for further guide towards completing this process.

Thank you for using Virginmedia.com !



Kind regards,

The Virginmedia Team

**********Important News 28/05/2008********

We are aware of an email being sent to Virgin Media customers that attempts to acquire email account passwords. If you receive such an email do not respond to it and delete it from your email box. A sample of the email is included below.

From: Email Manager
Date: 27 May 2008 01:19:32 BDT
To: undisclosed-recipients:
Subject: Upgrade Your Account Now!!!
Reply-To: rosegerry115@yahoo.gr


Dear blueyonder.co.uk Email Account Owner,

This message is from broadband ADSL, satellite broadband and dialup
internet, hosting and telephone products messaging center. We are
currently upgrading our database and e-mail account center.

We are canceling some blueyonder.co.uk email accounts to create more
spaces for new accounts.

To prevent your account from closing you will have to update it below so
that we will know it\'s status as a currently used blueyonder.co.uk.

CONFIRM YOUR EMAIL IDENTITY BELOW

EMAIL USERNAME :
EMAIL PASSWORD :
DATE OF BIRTH :
CITY/ZIPCODE :

Warning!!! Any account owner that refuses to update his or her account
within three days of this update notification will loose his or her
account permanently.

Thank you for using blueyonder.co.uk/Virgin Products!

Virgin Account Manager
Julia Ernesto




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